Auto Rescue Towing Service Ltd

The Vehicle in question has been towed by us multiple timesEach time the vehicle had been towed Auto Rescue photographed the vehicle as it is standard policyAuto Rescue has received to separate damage complaints in regards to this vehicleEach claim has been filed claiming the exact same damage, Auto Rescue denies the claim as it has been backed up with the photographs taken by our driverAuto Rescues Management are the ones to review claims and accessIn this situation Auto Rescue had management review the claim not once but twice

Auto Rescue has Patrol Properties where, Auto Rescue has been brought in to monitor visitor parkingProperty Managers have request that we come through at random times and remove unauthorised vehiclesWhen the complainant called in she was informed that she was about to be towed due to a non-pass
The Management company of the condo has implemented a pass systemAuto Rescue has complied with our agreement with the property in keeping their visitor parking availableWe check vehicles to ensure that we do not wrongfully towIn this situation no pass was displayed so the vehicle was in the process of being towed when the owner of the vehicle came down

Initial Business Response /* (1000, 5, 2015/06/21) */
Claim has been approved by the management team, We have advised the Owner of the vehicle to go and get estimates for total cost of repair
Initial Consumer Rebuttal /* (2000, 7, 2015/06/23) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
I accept the response because it is exactly what I was looking forThem to pay for the damage to my car

Auto Rescue has done everything in its power to keep this customer happy and at every turn we are faced with another complaint or objectionWE hired a professional claims adjuster to assess and appraise this claim to ensure an unbiased settlement of these damage, and we are following his
appraisal instructions to the letter to get this MINOR repair settledIt seems at this point there is no action that will make this customer happyAuto Rescue has gone to extra expense to hire a professional adjuster to ensure accuracy and proficiency of this Claim

Complaint: [redacted]
I am rejecting this response because:This is a typical answer I am getting from them each time. As I mentioned in my original complaint, they have to support their claim by sharing those pictures with me. I must emphesize again that their on-site employee checked the pictures in their computers, confirmed that they damaged my car and asked me to fill the damage complaint form. As they mentioned, my car has been towed by them twice and each time they damaged the front bumper and sides of my car. The pictures that I took in their parking yard [each time] clearly show these damages. This dispute can only be settled by sharing the pictures they took before towing my car. Thank you again for your kind help.
Sincerely,
[redacted]

The Vehicle in question has been towed by us multiple times. Each time the vehicle had been towed Auto Rescue photographed the vehicle as it is standard policy. Auto Rescue has received to separate damage complaints in regards to this vehicle. Each claim has been filed claiming the exact same...

damage, Auto Rescue denies the claim as it has been backed up with the photographs taken by our driver. Auto Rescues Management are the ones to review claims and access. In this situation Auto Rescue had management review the claim not once but twice.

Initial Business Response /* (1000, 5, 2015/08/25) */
Contact Name and Title: Brandyn Dispatch
Contact Phone: [redacted]
Contact Email: [redacted]@autorescue.ca
Auto Rescue is under contract with the mentioned [redacted]. Auto Rescue is closed between 8pm-8am[redacted] and...

vehicles are not released until the following day. [redacted] If there is confusion of signs that will be investigated. But there is no fault of Auto Rescues, therefore Reimbursement will not be issued.

Complaint: [redacted]
I am rejecting this response because:The explanation of what Auto Rescue is saying as to why my vehicle was being towed is not true. They are twisting the facts to suit their position. When I caught Auto Rescue in the process of hooking up my vehicle, the driver of the tow truck told me that there was a complaint made to his company from the property manager about my vehicle being parked in the spot. When I called the property manager to ask him about it, he confirmed that he did not make a complaint. He also said that Auto Rescue was lying. Also, when I was talking to Auto Rescue's driver, I advised him that I did have an authorized permit but that it had gone with my daughter in her vehicle when she was moving stuff out of the building to leave town.   
Sincerely,
[redacted]