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Auto Research Center Reviews (1)

Review: I selected this Center to smog my Chrysler 300, I drove to the Center and waited about 15 minutes while they were testing another car. When they took my car into the bay I informed them not to put the car in park as it gets stuck and I would have to release it for them, I was sitting in the waiting room and heard them rev the car very loudly, I was concerned so I stood up to see what was happening, the service man came in and said he put it in park could I come and release it, when I went out to the car there was a large puddle of fluid, he told me not to step in it so I stepped over it to get into the car, when I took it out of park, he said it would be a few minutes more, I went outside the bay and stood to wait, a few minutes later he brought the car out and said it's ok, and passed, I got into the car and drove away, 2 blocks later it was overheating and quit running. I had it towed to a dealer, and they had to replace the motor. He stated I brought it in that way, I don't think they could have passed it for smog if it wasn't running.Desired Settlement: I would like them to pay for the repair of my vehicle, he did not inform me that there was no fluid in the car, that is irresponsible of a service center to let a customer drive a car away that they know there is something wrong with it, I have had to rent a car for over a month now, I want that taken care of also, and I would like my money back for the cost of the smog certificate

Business

Response:

We did this service to her on 01/04/14 with Invoice number #[redacted]. On the Complaint Information letter which you sent to us, she wrote that the problem was occurred on01/08/14. We just want to mention this to you that her car was broken after doing the service at our shop 4 days.

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Description: Business Services - General

Address: 12752 Western Ave, Garden Grove, California, United States, 92841

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