Auto Rite Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Auto Rite <[email protected]>2:59 PMto me Hello, this is Bob from Auto Rite. Writing about ID [redacted]. According to our owner he feels that he has a right to take a cancellation fee. Just as the warranty company does. Any other questions please call or write. 216-486-1810Bob S[redacted]...

Mgr.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This consumer rebuttal message was received by Revdex.com via email and is a copy/paste by [redacted]Thanks for the call this morning.  Here are our additional comments.The truck was definitely delivered to us with a bad alternator and multiple intermittent electrical faults due to the remnants of a previously installed fleet tracking system.  If the alternator didn’t fail in transport, it should have been identified by the dealer or the CarChex folks who did the check/inspection. The truck also had two “blem” batteries which may have contributed to the failure of our alternator.  Both “blem” batteries were probably the lowest quality batteries one could put in the vehicle as “new” replacements.  I’d put them in the same category as the cheap off-brand tires the dealer put on the vehicle. The spare tire was very badly dry rotted, which also should have been caught during the check/inspection we bought.  Finally, the truck has significant corrosion damage on the chassis.  The dealer sprayed undercoating in the wheelwells to hide all the rust. The bed does not appear to be original, since its underside looks brand new compared to the underside of the cab, and the wiring harnesses and body mounts have clearly been disturbed.Thanks again for all of your help on our case.[redacted]

Hi, We did sell the vehicle to [redacted]. The vehicle was sold at a discounted price.Paper work was signed stating the vehicle is as-is and they also signed that they were declining an extended warranty.When the vehicle was in our possession, it was starting with no problems. We did put 2 new...

batteries in the vehicle when we bought it at auction.This vehicle was shipped on a car carrier truck from Cleveland to Colorado. When this vehicle was put on the truck, it was in great running condition.

Like the client said, there was a Carchex inspection done on the vehicle and none of these issues came up in the inspection. On some vehicle, we do use blem batteries to try and keep our cost down so we don't have to charge a high retail price. In conversations with the client, nothing was ever said about corrosion or a dry rotted spare tire. In regards to the bed, yes we do put on new beds if needed. Keep in mind that these are work trucks and they do have some bed damage. Very common for us to replace with a new bed and new bed liner. Please keep in mind that we do undercoat these trucks. We are not trying to hide rust but to protect the vehicle. The majority of these trucks come out of Canada, where they do not use salt on their roads, or they come out of southern states. We are not buying trucks from Ohio, PA, or Michigan that do have rust issues.