Auto Search Technologies

[redacted], I appreciate you taking my call, threatening AST with (This is just the first of my actions, if you don’t comply with my requests) and then hanging up on me. I am sorry that you are angry about the SEO level of your website, even though an SEO guarantee is not listed in our signed...

“Owner’s Manual” as we do not control the search engines, nor custom modifications to our platform in which your company authorized even with AST’s concerns. I am shocked to hear that even with the changes that you personally authorized possibly affecting your possible SEO placement , that you were not happy with the  last SERP (Search engine Rank Placement Report) in which showcased your business in over 1,400 1st page rankings in Google. I was notified from the Revdex.com that we had a change to our score. I was appalled when I read what I saw . 1st of all [redacted], we have each and every “Creative Design Interview” during the design process recorded, and as we had explained that the changes that you wanted to make to  our core platform could hurt your SEO, and you agreed to do them anyway. I was also shocked to hear that you felt that “Flash Design” was something that AST did wrong, being that (on the recorded call) that we explained that we could also create your design in HTML5, and you chose FLASH because it was cheaper. So how is it our fault, that we designed your platform in what you asked us to DO? In addition to your elaborated design that you wanted (a 3d time traveling device that takes you to different times in auto related history) , you purchased 40 hours initially, and 3 additional hours later on, totaling 43 hours total. So far, AST has completed a total of 113.63 total, in which we ate the extra hours at no cost and didn’t charge you. This means that we had temporarily discounted for you a total of 73.63 hours, and even at our partner pricing of $100.00 (standard pricing is $150.00) is $7,363.00 which has remained unbilled until now, which is more than what you even paid. Furthermore, we have a pricing non-disclosure in out signed agreement which forbids your company from disclosing the pricing that you purchased your products/services from AST for, and even at that, your initial purchase price was for $6,495.00 not $7,000.00 as listed with the Revdex.com. All of the recorded calls, documents notes, signed agreements support AST in each and every way.  You currently own a “Lifetime License” of our platform, and in no way does AST want to become enemies of “Liberty Used Cars & Trucks”. The last correspondence from your company [redacted], was not about SEO, it was about yet a change to your site being responsive. We are more than happy to discuss the options that you have for AST building you’re a “Responsive Designed Website” however I personally feel that you are going to wrong way about it, with a company that has a 100% satisfactory rating (Until your claim), that has done nothing but offer free services to your business to try to make you happy, regardless of if it was what you initially purchased.   Description: Description: Email Logo  God Bless, [redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Mr. [redacted] is confused, he was rarely involved after the initial design, there were many times I was told outright that the primary staff of AST was at another “Buy Here Pay Here” dealer convention, and were unavailable, like I stated in my complaint they were much more interested in getting new customers then taking care of existing clientele, I have dozens of emails voicing my concerns about the site, its slow speed, high bounce rates, low conversion percentages, its overall design was an error yes, but they were the professionals, it was up to them to build a site that functioned in a manner that would command traffic through organic SEO, part of their sales pitch was “let’s do a search” on Google that an average Auto consumer would use to locate a dealership, and they did “Buy Here Pay Here Phoenix” and they then did the same in Dallas, and in both cases a site they built came up at the top of the list organically, they used the SEO philosophy of the basis for their site platform as a means to convince me to buy in.They stated they would build “The Mother of All Sites” for some extra money, so I bought in deeper, and then I researched for what I considered at the time to be a very nice site, I gave them a link to the site, and they agreed to build it, regardless of how detrimental a site like this would be relative to organic searches, I requested pricing in HTML 5 and they never responded, I was concerned when they told me that flash was not the best wat to build it, but they used an example of how flash and HTLM5 communicate with browsers. They never stated once that the site was not going to give me the results which I paid for.After the site was launched and I loss all of my organic page listings on Google by making the mistake of letting them take over my seasoned URL, they made no attempt to redirect those links, it was only until later did I even know it was possible, however I trusted that they knew what they were doing. The Site failed to gain traction after several months, during which and after, I lost a lot of leads, and then I requested that they re-design the site or eliminate the flash scenes, they never responded. They wanted me to provide them with a design to replace the flash scenes, when all they needed to do was to convert one of the scenes to a static design and eliminate the all the flash on the site.When all else failed, and I knew I had to scrap the site, I had hoped that by requesting them to build me a new responsive site would be a great way to Segway the relationship into a positive manner, yet they failed to follow up once again.I have seen no effort on their part to remedy my concerns, they shoot an email out, make commitments then drop the ball.I am not alone, I know several other dealers that have had poor experiences with AST, they should make the effort as I am to voice their concerns.I request mediation though the Revdex.com in an effort to resolve my issues with this companySincerely [redacted]President, [redacted]d.b.a. Liberty Cars And Trucks###-###-####