Auto Sensation U.S.A., Inc.

Reservation number *** My parents checked in to the Quality Inn Vernal UTTheir room was not ready when they arrivedThey were not allowed to get a room until sometime after 4:pm They were told sorry, but we only have maidsThey had nowhere to go and had no choice but to wait until one of the maids got around to cleaning a room It was a pet room so they know it had to be cleaned for incoming guests First, 4:pm (closer to 5) is unacceptable for a room to be available that was booked at full price, and no one even offered to clean the room until my mother complained to someone named Karma about itSecond, when I called to speak to a manager this morning, Karma would not allow me toAll I was able to get was a first name of MarieThe person I spoke with was KarmaShe just told me sorryNothing I can doI don't expect my parents, both elderly, to pay full price for half a days use of a hotel room

I booked a room at Quality Inn through Booking.com as I have with many of my staysNever in the original ad for Quality Inn did it state or show in pictures that it is a motel, not a hotelThere is a differenceA motel has rooms which open directly to the outside and a hotel does notI am unable to stay in a motel due to a myriad of reasons which I have expressed to both booking.com and especially to Quality InnQuality Inn tentatively agreed to refund my mo since I wasn't able to stay the night (and notified the hotel and booking.com the day before when I learned it was a motel only through looking at google maps) if I provided very personal information such as a copy of my bank statement showing I had indeed paid for the room that I didn't get to stay inI provided these things and someone I don't know and who won't reply to me or to booking.com now has everything they need to steal my identityI'm growing more concerned by the day since this has now dragged on for two weeksI'm afraid I'm going to wake up one morning to find that someone has taken everything I have out of the bankI want a refund and I want to know that my personal information has been destroyedI have contacted ADA.gov about this as well since my inability to stay at your hotel is a documented disability issueThey advised me to reach out via social media and and local news stations for Rock SpringsThey advised me to contact them back should I not hear back from Quality InnWhile advertising falls under the states attorney general and the possibility of identity theft falls under the FTC, failing to issue my refund is a failure to provide a "reasonable accommodation" and thus the realm of the ADAI just want my refund and to be done with your hotel and your organization