Reservation number [redacted] My parents checked in to the Quality Inn Vernal UTTheir room was not ready when they arrivedThey were not allowed to get a room until sometime after 4:pm They were told sorry, but we only have maidsThey had nowhere to go and had no choice but to wait until one of the maids got around to cleaning a room It was a pet room so they know it had to be cleaned for incoming guests First, 4:pm (closer to 5) is unacceptable for a room to be available that was booked at full price, and no one even offered to clean the room until my mother complained to someone named Karma about itSecond, when I called to speak to a manager this morning, Karma would not allow me toAll I was able to get was a first name of MarieThe person I spoke with was KarmaShe just told me sorryNothing I can doI don't expect my parents, both elderly, to pay full price for half a days use of a hotel room
Reservation number [redacted] My parents checked in to the Quality Inn Vernal UTTheir room was not ready when they arrivedThey were not allowed to get a room until sometime after 4:pm They were told sorry, but we only have maidsThey had nowhere to go and had no choice but to wait until one of the maids got around to cleaning a room It was a pet room so they know it had to be cleaned for incoming guests First, 4:pm (closer to 5) is unacceptable for a room to be available that was booked at full price, and no one even offered to clean the room until my mother complained to someone named Karma about itSecond, when I called to speak to a manager this morning, Karma would not allow me toAll I was able to get was a first name of MarieThe person I spoke with was KarmaShe just told me sorryNothing I can doI don't expect my parents, both elderly, to pay full price for half a days use of a hotel room