Auto Solutions, Inc.

Complaint: ***
I am rejecting this response because: I am writing you back to inform you that Nancy let a few things outNick is not her employee he is her nephew and they are running different businesses out of auto Soultions inc and my cousins name is *** *** you can call her at *** she got a *** *** Nancy is a lying con artist just like the rest of them there I can tell you aleast different people after me went there and there cars have problems too she just doesn't want to get shut down and what they did to me was uncalled for they owe me $2,and it will be going to small claims court and my cousin said she will come with meTo testify against Nancy I just want my money that's is rightfully mine back thank you
Regards,
*** ***

The customer, *** ***, purchased a *** *** *** from Auto Solutions Inc, the dealer, on 8/20/After his purchase, his mother *** ***, wanted to take the vehicle to an outside mechanic to have it looked over*** called me and said that their mechanic told them that
tires were different sizes (mismatched) and needed to be changed and that the vehicle needed the brakes to be doneTheir own mechanic inspected the vehicle and no other issues or items were noted as needing repairWithout seeing the vehicle, I told her that it would be no problem and to bring the vehicle inI ordered the brakes and two tires to start until we see the vehicle and review again*** *** returned a few days later and we reviewed the vehicle together and confirmed that all tires on the *** were the exact same sizeHe apologized and said he didn’t know or look previously he was just going on what the mechanic had told his motherI did tell him that the rear passenger side tire was more worn than the other tires on the vehicle and so we would change that one for him since we had already purchased tires for him We also noted that the front brakes had a little less than 50% life left, so as a courtesy we replaced all sides of the brakes (both front & rear)*** *** left with his vehicle and was happy we changed the tire and new brakesI did not hear from the customer again until 9/13/via emailThe customer told me that while driving on the FDR highway in New York City three bolts came off his tire and he towed the car to *** ***, ** where he lived because it was unsafe to driveBolts don’t just come off a vehicle without severe impactHowever, I responded to his email on the same day and told him to bring it to the dealer so we can look at it and see if we could help himHis mother and *** called so we can discussOn 9/15/2015, *** *** and *** ***, came into the dealer to pick up his license plates and registration and paid the $balance they owed for the down-payment*** came in screaming and belligerent that their mechanic said that the studs must have not been put on right, then she changed the story and said that the studs/bolts must were rustyI asked *** to provide me the phone number of the repair facility where he took his vehicle so that they could discuss it with me and he then confessed that the vehicle was at his house and he never took it to a mechanicIt was very difficult to keep up with their stories and the screaming motherI finally asked her to stay quiet so I could properly communicate with ***I told him that the story didn’t make sense and if he still wanted to bring the vehicle for me to look at the tire I would or he could have a mechanic call me once he actually took it to a mechanicHe said ok and apologized for his mother’s behavior as he leftA few days later I received a call from a mechanic in *** *** ** telling me that *** *** told her to call me when the tire was done to pay the billI asked the repair facility, in their professional opinion, if the damage was caused by improper mounting as the customer claimed and she said absolutely notThat type of break was caused by severe impactSo I thanked her for her honesty and told her to call the customer for payment of the repair

In September, [redacted] (hereafter referred to as customer) came into Auto Solutions Inc. in early September to purchase a 2004 [redacted] Due to her poor credit history, we were unable to qualify her with an outside bank so we approved her for in house financing. At the time of purchase, the...

check engine light was on and we informed the customer and told her the car needed a catalytic converter. She said it was no problem and she made an appointment to come back to Auto Solutions, Inc a few days later to have the repair work done at our cost ofcourse. Once the repair was done, the customer said the car was driving great and she was very happy with the car. She later reported that the vehicle had an electrical issue with the headlights and interior lights. The headlights would periodically flash at night and the vehicle interior lights would experience a similar issue. We attempted to repair the issue with the lights but were unable to resolve the issue. [redacted] said she really liked the car and wanted to keep it if we could resolve the electrical issue with the lights. We made an appointment at the certified [redacted] dealer for the following week as she was unable to leave the car with them any earlier. While waiting for the [redacted] dealer appointment, [redacted] came in on 10/1/2015, and complained one day that the vehicle was experiencing more electrical issues. We went for a test drive with her and the vehicle was experiencing power issues. At that point, I felt it was unfair to allow the customer to deal with the vehicle issues any longer. I immediately told the customer, regardless of the fact that she had put over 3,500 miles on the [redacted] that I would give her a full refund of the $2000 she had put down on the car (over 4 weeks). She said she really wanted another car since we had been so fair and honest with her to date. The vehicles the customer wanted instead of the [redacted] were more expensive and out of her budget range with her credit and down payment. We finally agreed on a 2008 [redacted] If she liked the car, we would put her $2000 deposit plus another $700 she would owe us as a down-payment on the [redacted] test drove the vehicle and she liked it. She only had one complaint at that time, the paint on the roof of the vehicle was faded.I agreed that we would schedule an appointment with the body shop, [redacted] NJ, in the next 4-5 weeks to have the roof repainted. A few days later, [redacted] returned to Auto Solutions again and complained that the car seemed like it wasn't shifting properly and that she thought there may be an issue with the transmission. My mechanic drove the car and informed us that the vehicle was shifting perfectly but may need a hub/wheel bearing as there was a slight humming noise at high speeds. I told the customer that we would take it directly to the [redacted] Dealer so that she could be assured of the proper diagnosis and repair ( even though doing the repair at the [redacted] dealer would cost me almost three times the price of having the work done at my own garage). I even rented [redacted] a new car from [redacted] so she wouldn't be inconvenienced by the repair time. After the vehicle was taken to the [redacted] dealer the next day, I spoke with the [redacted] mechanic and technicians, they assured me that 2 mechanics drove and inspected the car and the transmission was fully functional. He said that the vehicle needed a hub/wheel bearing, just as my mechanic at diagnosed. I asked them to drive it again the next day to be 100% sure. The next day, I was told by [redacted] that their Master Tech drove the car and gave the same diagnosis. I thanked them and asked that they do the repair work (replace hub bearing with a new one) at their dealership to ensure the work would be warrantied. After we returned the car back to [redacted], all was well. About two and half weeks later, [redacted] came back to Auto Solutions Inc again and said she thought that the vehicle still had a transmission issue even though several certified mechanics had certified otherwise. My employee, Nick, called me and I told him to tell her if she really felt that strongly to contact the [redacted] dealer. I did not hear from [redacted] again. 1 week following, on 10/22/2015, I called [redacted] and left her a voicemail to remind her that the balance of her down-payment in the amount of $700 was due. [redacted] did not return my call, but instead came to Auto Solutions, Inc a few hours later with her mother and brother. She threatened my life and threatened to destroy me and my office, claiming she was not afraid to go back to jail. I told her that if she had an issue with the car then why didn't she call us to discuss instead of only coming in now that her down-payment was due. I told her I was tired of the games and she could just leave the car if it was so bad. When she continued threatening me and the police had almost arrived she jumped in the car and left. A week later when she realized that she needed license plates and no choice but to call me and come in she did just that. I told her that there was no issue with the car and I believed that this was all a game because she didn't have the down-payment she owed. She even wen back to the [redacted] dealer and the mechanics again told her that there was no issue with the car (all documentation and diagnosis available upon request).When she came, she was crying and embarrassed and I asked her why she did all of this after how accommodating we were. Why wasn't she just honest and tell me she wasn't going to be able to afford this car after she put over 3000 miles on another car? She said so what happens now? I guess I will just take the car and drive it until the repossession company comes to get it? I told her absolutely not. We allowed her to get her stuff out of the vehicle and leave the car right there and then. I find the commentary at the end of the customer's complaint very immature and invalid. This is the first I hear that she has a cousin that bought a car from us that had such a horrible issue. If this was true, why in the world would [redacted] come by a car from us.

Complaint: [redacted]
I am rejecting this response because Auto Solutions is out of line and lying. My mother handled the situation appropriately, stern but respectful, their careless mechanic and business put my life in danger multiple times. What mother wouldn't have something to say to a business as negligent as this? First with the bad brakes and bad tires and second with the front wheels not being properly put back on-- my mechanic did a quick over view not a full inspection of the car the same day,  so Auto solutions is once again fabricating. The mechanic upon repairing the front wheels due to Auto solutions negligence  said that they were put on too tight by Auto Solutioms mechanic and in no way did a hard impact that never happened cause this-- it would have caused structural damaged to the wheel or car, which as the pictures sent to Auto Solutions clearly showed no structural damage just the missing bolts. I was told verbally by Nancy to have my mechanic call them with the bill and the mechanics secretary informed me that Nancy was uncooperative and extremely nasty over the phone and I had to pay for the repairs. This had been just one too many problems for a car I've had up to that time only made one loan payment on. And clearly if their mechanic who spent three hours preparing my car as I had signed paperwork didn't catch the bad brakes and bald tires, how would he know how to put on wheels correctly? It's clearly a matter of incompetence. Now that Auto Solutions has not only my down payment and the money from the bank on a loan I'm paying for its clear that they don't want to be reasonable and I'm left as a unhappy consumer who's paying for a problematic car. If need be, Revdex.com, I have my receipts and pictures and would love for my mechanic to be reached on the matter. 
Regards,
[redacted]

The vehicle was only brought twice, once for the originally scheduled repair date and the second time when the part was; the part is one of the oxygen sensors. When the car was brought in the second time, the customer was not able to leave the vehicle with us for the part to be installed as they...

needed the vehicle back for their use which is understandable. We were able to install the sensor just not before they needed to take the car back from us that day. I apologize that the customer lives 20 minutes away but the part is here if they would still like us to install it. The customer signed paperwork at the time of purchase confirming that any repairs that are to be covered by us need to be handled at our location. If the customer would like to make an appointment to complete the work we would be more than happy to accommodate them.

Review: I purchased a used 2006 [redacted] from Auto Solutions at the end of August 2015. I have only made one loan payment on this vehicle and it seems it has been undriveable longer than I’ve actually had the car. First they let me leave with bald tires and corroded breaks. Being a first time buyer I didn’t know until my mother’s mechanic looked it over. Auto Solutions corrected the problem that week, however open doing so the two front wheels were put on too tight, causing the lug-nuts to snap while I was driving on the FDR on the Upper East Side not even two weeks later. I was told via e-mail to have it towed to Keansburg at my expense, where they would determine if they would fix the problem or not, because they couldn’t be sure it was their fault and suggested pot holes being the culprit (Attention: a pot hole would have caused structural damage to the wheel or even caused a flat, which didn’t happen because no pot hole was hit— it was their mechanic’s incompetency) Pictures of the intact wheel with the missing lug-nuts and bolts were sent via e-mail showing no damage to the car or wheel besides the front right wheel hanging on by the two remaining lug-nuts out of five. I refused to pay to have my car towed for something that was clearly caused by their negligence, and with no guarantee they would fix it. I went to pick up my license plates and was told verbally in front of two customers after much back and forth, to have my mechanic fix the wheel and call them with the bill— it turned out that both front tires had to have their lug-nuts and bolts replaced. When the time came, they refused to pay and I had to pay out of pocket. Now my car started leaking anti-freeze and that's another bill I had to pay. I’ve already spent about $700 between having the car towed from Manhattan and having to have a legitimate mechanic take a look and correct what Auto Solutions should have checked over before selling to me.Desired Settlement: I disputed my $1500 down payment with [redacted] and was just told by my credit card company that somewhere in the bunch of loan paperwork that I had signed and initialed, slipped in and signed UNKNOWINGLY was a lemon law/ liability release, “releasing” Auto Solutions from being responsible for any of the problems upon leaving the lot… I was so excited to have my first car finally, and couldn’t sign the papers fast enough, was having them briefly “explained” to me as I signed one after the other and I must of signed this paper, trusting the dealership more so than I should have— I can’t imagine how Auto Solution’s negligence which put me and my passengers in danger more than twice could be upheld by something so small and easily over-looked. And you have to wonder what kind of business would find such a form necessary— used car or not, I should not have had this many problems in less than two months of owning this car. I want Auto Solutions to refund my $1500 down-payment.

Business

Response:

The customer, [redacted], purchased a 2006 [redacted] from Auto Solutions Inc, the dealer, on 8/20/2015. After his purchase, his mother [redacted], wanted to take the vehicle to an outside mechanic to have it looked over. [redacted] called me and said that their mechanic told them that tires were different sizes (mismatched) and needed to be changed and that the vehicle needed the brakes to be done. Their own mechanic inspected the vehicle and no other issues or items were noted as needing repair. Without seeing the vehicle, I told her that it would be no problem and to bring the vehicle in. I ordered the brakes and two tires to start until we see the vehicle and review again. [redacted] returned a few days later and we reviewed the vehicle together and confirmed that all 4 tires on the [redacted] were the exact same size. He apologized and said he didn’t know or look previously he was just going on what the mechanic had told his mother. I did tell him that the rear passenger side tire was more worn than the other 3 tires on the vehicle and so we would change that one for him since we had already purchased tires for him . We also noted that the front brakes had a little less than 50% life left, so as a courtesy we replaced all 4 sides of the brakes (both front & rear). [redacted] left with his vehicle and was happy we changed the tire and new brakes. I did not hear from the customer again until 9/13/2015 via email. The customer told me that while driving on the FDR highway in New York City three bolts came off his tire and he towed the car to [redacted], ** where he lived because it was unsafe to drive. Bolts don’t just come off a vehicle without severe impact. However, I responded to his email on the same day and told him to bring it to the dealer so we can look at it and see if we could help him. His mother and [redacted] called so we can discuss. On 9/15/2015, [redacted] and [redacted], came into the dealer to pick up his license plates and registration and paid the $238 balance they owed for the down-payment. [redacted] came in screaming and belligerent that their mechanic said that the studs must have not been put on right, then she changed the story and said that the studs/bolts must were rusty. I asked [redacted] to provide me the phone number of the repair facility where he took his vehicle so that they could discuss it with me and he then confessed that the vehicle was at his house and he never took it to a mechanic. It was very difficult to keep up with their stories and the screaming mother. I finally asked her to stay quiet so I could properly communicate with [redacted]. I told him that the story didn’t make sense and if he still wanted to bring the vehicle for me to look at the tire I would or he could have a mechanic call me once he actually took it to a mechanic. He said ok and apologized for his mother’s behavior as he left. A few days later I received a call from a mechanic in [redacted] telling me that [redacted] told her to call me when the tire was done to pay the bill. I asked the repair facility, in their professional opinion, if the damage was caused by improper mounting as the customer claimed and she said absolutely not. That type of break was caused by severe impact. So I thanked her for her honesty and told her to call the customer for payment of the repair.

Consumer

Response:

Review: [redacted]

I am rejecting this response because Auto Solutions is out of line and lying. My mother handled the situation appropriately, stern but respectful, their careless mechanic and business put my life in danger multiple times. What mother wouldn't have something to say to a business as negligent as this? First with the bad brakes and bad tires and second with the front wheels not being properly put back on-- my mechanic did a quick over view not a full inspection of the car the same day, so Auto solutions is once again fabricating. The mechanic upon repairing the front wheels due to Auto solutions negligence said that they were put on too tight by Auto Solutioms mechanic and in no way did a hard impact that never happened cause this-- it would have caused structural damaged to the wheel or car, which as the pictures sent to Auto Solutions clearly showed no structural damage just the missing bolts. I was told verbally by Nancy to have my mechanic call them with the bill and the mechanics secretary informed me that Nancy was uncooperative and extremely nasty over the phone and I had to pay for the repairs. This had been just one too many problems for a car I've had up to that time only made one loan payment on. And clearly if their mechanic who spent three hours preparing my car as I had signed paperwork didn't catch the bad brakes and bald tires, how would he know how to put on wheels correctly? It's clearly a matter of incompetence. Now that Auto Solutions has not only my down payment and the money from the bank on a loan I'm paying for its clear that they don't want to be reasonable and I'm left as a unhappy consumer who's paying for a problematic car. If need be, Revdex.com, I have my receipts and pictures and would love for my mechanic to be reached on the matter.

Regards,

Review: First off I put a $2,000 deposit on a 2004 [redacted] 3 at auto Soultions in west keansburg nj I kept telling then the car was broken. There was something seriously wrong with the car sure enough so the owner Nancy S[redacted] decided she was gonna try to solve the problem by swapping the [redacted] out for a 2008 [redacted] and she sed to me if there are problems with. This car I have no choice but to give u ur money back so I sed okay since the then the car sat at [redacted] in key port nj for a whole week. I didn't drive it they claim it was fixed. It is not fixed the transmission slips between the 30 & 40 mark when at a complete dead stop. And I have brought to their attention at least 5 - 10 times and the promised they would have the car painted the roof is damaged and so is the truck door. Still haven't fixed it and is demanding $700.00 from me which I feel I shouldn't have to pay due to it not being fixed when they said they would fix it. So I asked for the $2,000 back like she said she would give back to me cause there is something wrong with the [redacted] and now she's saying I never paid $2,000 when I have the paper work to show I did. This place needs to be shut they also put my cousin in a car with her newborn baby last year and were perfectly fine that the car was broken with the baby in it they are ridiculous have no care for anyone but TheirselfsDesired Settlement: $2,000 back of my hard earned money

Business

Response:

In September, [redacted] (hereafter referred to as customer) came into Auto Solutions Inc. in early September to purchase a 2004 [redacted] Due to her poor credit history, we were unable to qualify her with an outside bank so we approved her for in house financing. At the time of purchase, the check engine light was on and we informed the customer and told her the car needed a catalytic converter. She said it was no problem and she made an appointment to come back to Auto Solutions, Inc a few days later to have the repair work done at our cost ofcourse. Once the repair was done, the customer said the car was driving great and she was very happy with the car. She later reported that the vehicle had an electrical issue with the headlights and interior lights. The headlights would periodically flash at night and the vehicle interior lights would experience a similar issue. We attempted to repair the issue with the lights but were unable to resolve the issue. [redacted] said she really liked the car and wanted to keep it if we could resolve the electrical issue with the lights. We made an appointment at the certified [redacted] dealer for the following week as she was unable to leave the car with them any earlier. While waiting for the [redacted] dealer appointment, [redacted] came in on 10/1/2015, and complained one day that the vehicle was experiencing more electrical issues. We went for a test drive with her and the vehicle was experiencing power issues. At that point, I felt it was unfair to allow the customer to deal with the vehicle issues any longer. I immediately told the customer, regardless of the fact that she had put over 3,500 miles on the [redacted] that I would give her a full refund of the $2000 she had put down on the car (over 4 weeks). She said she really wanted another car since we had been so fair and honest with her to date. The vehicles the customer wanted instead of the [redacted] were more expensive and out of her budget range with her credit and down payment. We finally agreed on a 2008 [redacted] If she liked the car, we would put her $2000 deposit plus another $700 she would owe us as a down-payment on the [redacted] test drove the vehicle and she liked it. She only had one complaint at that time, the paint on the roof of the vehicle was faded.I agreed that we would schedule an appointment with the body shop, [redacted] NJ, in the next 4-5 weeks to have the roof repainted. A few days later, [redacted] returned to Auto Solutions again and complained that the car seemed like it wasn't shifting properly and that she thought there may be an issue with the transmission. My mechanic drove the car and informed us that the vehicle was shifting perfectly but may need a hub/wheel bearing as there was a slight humming noise at high speeds. I told the customer that we would take it directly to the [redacted] Dealer so that she could be assured of the proper diagnosis and repair ( even though doing the repair at the [redacted] dealer would cost me almost three times the price of having the work done at my own garage). I even rented [redacted] a new car from [redacted] so she wouldn't be inconvenienced by the repair time. After the vehicle was taken to the [redacted] dealer the next day, I spoke with the [redacted] mechanic and technicians, they assured me that 2 mechanics drove and inspected the car and the transmission was fully functional. He said that the vehicle needed a hub/wheel bearing, just as my mechanic at diagnosed. I asked them to drive it again the next day to be 100% sure. The next day, I was told by [redacted] that their Master Tech drove the car and gave the same diagnosis. I thanked them and asked that they do the repair work (replace hub bearing with a new one) at their dealership to ensure the work would be warrantied. After we returned the car back to [redacted], all was well. About two and half weeks later, [redacted] came back to Auto Solutions Inc again and said she thought that the vehicle still had a transmission issue even though several certified mechanics had certified otherwise. My employee, Nick, called me and I told him to tell her if she really felt that strongly to contact the [redacted] dealer. I did not hear from [redacted] again. 1 week following, on 10/22/2015, I called [redacted] and left her a voicemail to remind her that the balance of her down-payment in the amount of $700 was due. [redacted] did not return my call, but instead came to Auto Solutions, Inc a few hours later with her mother and brother. She threatened my life and threatened to destroy me and my office, claiming she was not afraid to go back to jail. I told her that if she had an issue with the car then why didn't she call us to discuss instead of only coming in now that her down-payment was due. I told her I was tired of the games and she could just leave the car if it was so bad. When she continued threatening me and the police had almost arrived she jumped in the car and left. A week later when she realized that she needed license plates and no choice but to call me and come in she did just that. I told her that there was no issue with the car and I believed that this was all a game because she didn't have the down-payment she owed. She even wen back to the [redacted] dealer and the mechanics again told her that there was no issue with the car (all documentation and diagnosis available upon request).When she came, she was crying and embarrassed and I asked her why she did all of this after how accommodating we were. Why wasn't she just honest and tell me she wasn't going to be able to afford this car after she put over 3000 miles on another car? She said so what happens now? I guess I will just take the car and drive it until the repossession company comes to get it? I told her absolutely not. We allowed her to get her stuff out of the vehicle and leave the car right there and then. I find the commentary at the end of the customer's complaint very immature and invalid. This is the first I hear that she has a cousin that bought a car from us that had such a horrible issue. If this was true, why in the world would [redacted] come by a car from us.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I am writing you back to inform you that Nancy let a few things out. Nick is not her employee he is her nephew and they are running 3 different businesses out of auto Soultions inc and my cousins name is [redacted] you can call her at [redacted] she got a 2006 [redacted] Nancy is a lying con artist just like the rest of them there I can tell you aleast 5 different people after me went there and there cars have problems too she just doesn't want to get shut down and what they did to me was uncalled for they owe me $2,000 and it will be going to small claims court and my cousin said she will come with me. To testify against Nancy I just want my money that's is rightfully mine back thank you

Regards,

Review: I purchased a used 2004 [redacted] from Auto Solutions. The engine light was on, and they said they would take care of it. I took it to their mechanic twice for repairs. Their mechanic was unable to properly fix the car, so I took it to [redacted] in [redacted] for repair. [redacted]identified $2,909.02 worth of repairs that need to be done to this car because it is leaking oil, transmission fluid, and has a broken left rear coil spring.Desired Settlement: I would like for Auto Solutions to pay for the repairs at [redacted] that are necessary.

Business

Response:

[redacted] did not purchase a warranty on this' vehicle. We did guarantee [redacted] guarantee to pass ** state inspection and that we would service whatever was needed to address the Check Engine light. [redacted] needed a secondary air pump and adjoining parts/hoses to be replaced. We initially serviced the vehicle at [redacted] but the light came back on so we had [redacted] take his vehicle to the local certified [redacted] dealer service department where they serviced and corrected the issue with new [redacted] parts. While [redacted] had his vehicle at the [redacted] dealer they gave him a list of suggested repairs and maintenance items as any mechanic would take the opportunity to do. These items are not covered by Auto Solutions Inc. as [redacted] purchased the vehicle "As 15' outside of the state inspection guarantee

Review: my son and I went to get him a car this past weekend we found a [redacted] 2003 that he liked this place does in house financing the car was 5995.00 now we worked out payments and went through everything theyu offered a 30 day warranty on engine and transition. now the guy that helped us [redacted] was doing the paper work and he asked me to call the insurance company and add the car on so while I was doing that he slid the papers to my son to sign and ill admit my sons didnt really read over them all to well hes never dones this before and we are trusting esp after we just spent the last hour going over everything after he was done he put the papers in envelpoe and hands them to us we finish up and leave an hour later the check engine light comes on and we go right back to dealer who runs the code and tells us what is wrong and tells us he will have it fixed on Thursday when we were already taking the car to their garage to fix the two issues we knew about no radio and back window not rolling down they said they would have them fixed at no cost to us and would add on the check engine light as well. so we leave once im back home and putting paper work away I notice that there is something wrong he wrote the cost of the car as $7395.00 so I call him to ask why cause the car cost was $5995.00 he then says it was a $1400.00 charge for financing I then tell him wait you never mentioned no one time charge and you didn't write it as that you wrote it as if the car was a different price. I said why would I be charge a finance charge we are already paying interest on this and now tyour adding $14000.00 on and taxing and interesting on that as well. I asked to speak to the owner who he said was not available and she would call me first thing monday and I have yet to hear from her. I feel as if they very underhandedly added some charge on and made it look like the car was a different price then it actually was. at no time was there ever a mention of a finance charge of $1400.00 nor was it wDesired Settlement: I want this bogus charge of $1400.00 removed and the car to be as it was stated $5995.00 no mention or nowhere was it written there would be a finance charge I have my son as a witness and also the girl that came with us. I am not trying to get over on anyone I just want what was discussed and to make it right. thank you I have tryed to upload 2 photos and the actual document if they did not come thru I can certainly send them to anyone who needs them please let me know

Business

Response:

As per our caller conversation, complaint was resolved with the customer and his mother, [redacted] prior to me receiving the first notice from Revdex.com. I was not aware it was still an open complaint on your end.