Auto Sound Plus

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Complaint: ***
I am rejecting this response because:
I was never told first come first serve, and everyone in the area that uses AutoSound+ makes an appointmentI called asked about prices, and the person I spoke with asked me if I wanted to "schedule an appointment" and then told me he didnt have any openings until the following weekSo if they dont take appointments, I would wonder why I was asked to scheule one, and told that there were no open appointments until the week after my initial call Or why when I just called to "schedule an appointment for tint", they asked me when I was looking to make an appointment forSeems like alot of this response was fabricated....
The first time I called about the dot matrix and bubbles was weeks after the service was rendered, not weekI did NOT recieve a call back for one whole week I waited, until I finally called again on monday the 3rd week into having the tint and spoke with Chris finallyThere was no "they" when I went for the re tint I was alone and simply dropped the car off, at 9am, at which point I asked if the car would be done by The first time I dropped my car off to have it tinted I asked how long it would take, and I was told it would be done by and that they would call me, however it was not done at it was done at 4-430pm and I did not recieve a phone call but since I needed my car to go to school I stopped to see if it was ready and it was sitting in the parking lotFinishedI also never asked for a FULL refundAll I wanted was the money for the triangle windows in the back, and the back windshieldThe windows with dot matrix thats not fully tinted the way its supposed to be I dont think I am being unreasonable by asking for just the money I paid for the windows I was dis-satisfied with, since Autosound+ doesnt choose to use a product that is needed to achieve my desiered effect, which is fine to each his own, but why take it out on a dis satisfied customer? Yes I did speak to the tinter, but he told me they "dont use window treatments for the dotmatrix and he doesnt know why they just dont"He said that it would last longer, however the tint thats curling in because its not stuck to the dotmatrix is causing a white rim around the perimiter of the window where the tint stops, and it looks like crapAll I want is just what I paid for the rear windshield, and the two small triangle windows in the backI dont think thats rediculous, or outlandishIm simply a dis-satisfied customer, trying to get what I paid forI am not happy with the results, im simply trying to be a satisfied customer here
Regards,
*** ***

At time of scheduling, the customer was told that we did not make appointments for tint at specific times and that each vehicle was scheduled for a 9am drop off on that day for the entire dayThe customer was also told that once the vehicle was completed, they would be contacted to pick upOn the
day of the work to be proformed, the customer was late dropping off as they walked in at 10:15amCustomer asked to be finished by 1pmThey were told in response that the vehicle it self would take several hours anywhere between hours itself and that we would do our best to accomedate them with no promiseAll Vehicles are for 9am drop off and are completed as per arrival of the customer in that orderA week after the tinting, the customer called and expressed concern regarding bubbles in her windows and was asked to come by the shop so we could see location and specifics of her complaintCustomer stated that was impossible and became vulgarWe scheduled the customer according to her availibility which was a week laterUpon arrival, they became disruptive and beligerent in the company of other customersUpon inspection of the original tint, we noticed there was still a few specs of dirt which was missed during the initial work and those windows were stripped and retintedRegarding the rear windshield, an attempt to readhere the tint was preformed and the customer was called to be informed that due to the dot matrix there was still a chance that the tint would even still not stay on this sectionUpon pick up, again the customer complained regarding the dot matrix and asked why other similar vehicles do not seem to have this problem and that they spoke to other shops and were told there is a treatment for the dot matrixThe customer was informed that this proceedure could not be proformed at our store due to perminant damage to the car if tint was ever removed for resellThis method is not quality and could cause an irreversible outcomePrior to speeding out of the parking lot the customer requested a full refundThey were told that according to store policy we could not give a refund but, we would speak to the owner and see if a resolution could be reached if any was possibleUpon discussion with ownership a refund was denied due to Services rendered and conditions which are vehicle specific.Sales person was upfront and timely with recieving and returning all communication with customer as well as disclosure of store policies and maintance to keep the limited lifetime warrenty validThe tinter also spoke personally with the customer.Any questions or Concerns, please contact us.Thank You

Review: I purchased an aftermarket radio for my car online and called Auto Sound Plus to see if they could install it. After looking at what I had purchased and indicating that all of the parts were included, [redacted] said they could do it. The radio was installed for $125, and the installer said everything was "good to go" and that it was a nice radio system. A few days later I noticed that my rear speakers were not working, even though they did with the factory radio. I stopped by Auto Sound Plus, and [redacted] looked at the install and even hooked my factory radio back up where he determined that the speakers and sub did work with the factory radio. At this time [redacted] told me that I needed a new can-bus adapter and that it would be $120 for the part plus installation.

I took my car back several times and was given different reasons as to why my radio was not working by different people. One installer told me that my rear speakers and sub were blown and that he could sell me new ones. I was told by another installer that [redacted] has no idea what he is talking about and there is not a can-bus adapter in my car. He continued to say that [redacted] makes promises that he cannot keep, and the burden is left on the installers to resolve problems. So I made another appointment, took off of work and dropped my car off early in the morning. I did not hear from anyone regarding the progress of my car until 4:30 pm that day, only to be screamed at by the installation manager saying that he cannot fix it and it is my problem. After the 3rd time of having my car looked at, I picked it up without it being installed correctly.

At this point I felt as though a second opinion was my best option. I took my car to [redacted] in [redacted], PA. The installer looked at my radio and I explained that the rear speakers were not working, and it was not connected to the sub. He was able to fix my car within 40 minutes, so that everything was working correctly! He also mentioned that it was not wired correctly and the placement of the blutetooth and GPS antenna was incorrect. I was charged $104, for an hour of labor and an antenna adapter since my FM radio was also not working.

I went back to Auto Sound Plus seeking a refund, due to the fact that my radio was never installed correctly. Upon entering, I explained the situation to [redacted] and showed her my receipts. She made a snide comment and said "of course it's A&S." [redacted] insisted that I was wrong and that the installation problem was in fact my problem because I did not buy the radio from him. He offered $50 as a courtesy, but laughed at me when I said that I deserved a refund. I then said that I would be contacting the Revdex.com, in which he began yelling at me and saying that he has been in business for so many years and that I should not have bought a P.O.S. radio online.Desired Settlement: I believe I deserve a refund for my original installation fee of $125, plus the cost to have it fixed properly. $104; totaling $229. [redacted] and the installation manager offered very poor customer service to the point of blaming me about their poor installation. Each time I went there, they said there was something different wrong with my car. Which led them to trying to sell me speakers, amp, and different adapters. Perhaps, since I am a woman, they thought they could sell me additional products that I did not need.

Review: I had my windows tinted at this business. I scheduled an appointment 2-3 weeks in advance, and even though the day (as far as tinting was concerned) was completely open, they had taken to many appointments and my car took 7 hours to get back. Initially I was told it wouldn't take more then 4 and that id have my car back by 1 o'clock since I was dropping it off first thing. However, once the tint dried I noticed a bunch of little bubbles with little fuzz in it on 4 windows, one piece of tint wasn't cut nicely at all and the corner was lifted and ruined on one window. Not to mention the back windshield has what they call "dot matrix" which apparently requires some additional glue to get the tint to stick to it. They got the tint to stick to all the dot matrix on my sun strip across the front. But the two small windows and the rear windshield all 3 of them have a white rim around them where the tint wont stick. They re did the back windows and heated up the back windshield to try and get it to stick but it didn't work. They said they would have the owner contact me and they didn't. I want what I paid to have the rear windshield and the two small back windows. So that I can go somewhere else and have it re done. I told them somewhere else gets it to stick and he said thats because they use something to get it to stick, but auto sound doesn't. It looks shabby and I am not satisfied with what I paid 230$ for. Not to mention I never heard from the owner who was supposed to contact me.Desired Settlement: I want the amount I paid for the two triangle windows with dot matrix on them, and what it costed me to tint the back windshield. So that I can go elsewhere and have them re done the right way.

Business

Response:

At time of scheduling, the customer was told that we did not make appointments for tint at specific times and that each vehicle was scheduled for a 9am drop off on that day for the entire day. The customer was also told that once the vehicle was completed, they would be contacted to pick up. On the day of the work to be proformed, the customer was late dropping off as they walked in at 10:15am. Customer asked to be finished by 1pm. They were told in response that the vehicle it self would take several hours anywhere between 34 hours itself and that we would do our best to accomedate them with no promise. All Vehicles are for 9am drop off and are completed as per arrival of the customer in that order. A week after the tinting, the customer called and expressed concern regarding bubbles in her windows and was asked to come by the shop so we could see location and specifics of her complaint. Customer stated that was impossible and became vulgar. We scheduled the customer according to her availibility which was a week later. Upon arrival, they became disruptive and beligerent in the company of other customers. Upon inspection of the original tint, we noticed there was still a few specs of dirt which was missed during the initial work and those windows were stripped and retinted. Regarding the rear windshield, an attempt to readhere the tint was preformed and the customer was called to be informed that due to the dot matrix there was still a chance that the tint would even still not stay on this section. Upon pick up, again the customer complained regarding the dot matrix and asked why other similar vehicles do not seem to have this problem and that they spoke to other shops and were told there is a treatment for the dot matrix. The customer was informed that this proceedure could not be proformed at our store due to perminant damage to the car if tint was ever removed for resell. This method is not quality and could cause an irreversible outcome. Prior to speeding out of the parking lot the customer requested a full refund. They were told that according to store policy we could not give a refund but, we would speak to the owner and see if a resolution could be reached if any was possible. Upon discussion with ownership a refund was denied due to Services rendered and conditions which are vehicle specific.Sales person was upfront and timely with recieving and returning all communication with customer as well as disclosure of store policies and maintance to keep the limited lifetime warrenty valid. The tinter also spoke personally with the customer.Any questions or Concerns, please contact us.Thank You

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I was never told first come first serve, and everyone in the area that uses AutoSound+ makes an appointment. I called asked about prices, and the person I spoke with asked me if I wanted to "schedule an appointment" and then told me he didnt have any openings until the following week. So if they dont take appointments, I would wonder why I was asked to scheule one, and told that there were no open appointments until the week after my initial call. Or why when I just called to "schedule an appointment for tint", they asked me when I was looking to make an appointment for. Seems like alot of this response was fabricated....