Auto Spa

We would have liked a chance to talk to this customer and fix the situation before it went straight to Revdex.com, we take pride in how we deal with customer complaints and with our company email addresses and phone numbers posted on our website this could have been handled immediatelyWe will try to respond to each concern but without talking to the customer and getting some more information about their experience it will be hard to give them an answer without doing some researchWhat were the pressure tactics? Which plate number was your account put under? Our system goes off of plate number so it could have been something as simple as mistaking a zero for a " O " and for this, we apologize In order for your membership to work, even if our employee entered the wrong license plate, they still have to put the membership into the system which would then throw a red flag if no money was collected through the system, we are not saying someone still couldn't try to pocket the money, but we would have noticed it the day after once the books were balancedWe do conduct drug testing at our facilities and if the customer knows which employees did her vehicle we would like that information, is it possible that it could have been another customer vehicle that originated the smell? Lastly, after talking to the store manager who conversed with the supervisor on duty during this time, we are told that the customers vehicle was the vehicle that needed to be jump startedOur jump pack would not jump the vehicle so we pulled an employee vehicle to the customers car to jump it, not customer to customerIf the customer would call us at [redacted] we can get the vehicle information and pull the camera footage to confirm

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Auto Spa regarding complain [redacted] ** [redacted] Regards, [redacted] ***

On the day in question *** ***, per his own complaint, attempted to use our equipment (towels) without knowing our procedures and without permissionWhen notified of this *** *** feels we weren't polite enough when informing him of these factsWe apologized then, we apologized on later
visits, and we apologize again hereWhile towels do not seem important to *** *** they are but one piece of a complex puzzle that we have to clean cars quickly and efficientlyWe ask that all our customers to please respect the processIt is our goal to provide high quality service to all of our customers and we recognize that sometimes we fall shortWhen this haooens we own it, apologize,a dn try to do better next timeWe consider the matter closed

Initial Business Response /* (1000, 8, 2015/12/15) */
We acknowledge the fact that this happened at our location and we take every single customer complaint and damage claim very seriously. However, we can not be at fault for simply opening someones door and something falling out. We open every...

door on every car. We offered Ms. [redacted] more than the $461.72 in the form of car washes because we feel terrible about the situation, but we can not write a check for something that we feel could have been avoided by taking the valuables out of the vehicle. which is one of the requirements we ask of our customers before they leave their vehicle with us.
Initial Consumer Rebuttal /* (3000, 11, 2015/12/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am very thankful that the business has responded to the Revdex.com request since they have been unresponsive to multiple calls and emails over the months. As stated in the complaint, I specifically told them not to open the back hatch where the laptop was located. If the individual would have told me at that time that they are required to open every door then I would have taken the laptop with me. No one told me that they were going to open the hatch that I specifically told them not to open.
I was offered 6 months of free washes which I assumed would not come close to covering my out-of-pocket expense. I was never offered "more than the $461.72 in the form of cash washes". While I believe my request to be fully reimbursed in cash for the laptop repair is a reasonable one, I will accept $460 in car wash vouchers if they do not have an expiration date and are transferable.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Auto Spa regarding complain[redacted]...

[redacted]
Regards,
[redacted]

We would have liked a chance to talk to this customer and fix the situation before it went straight to Revdex.com, we take pride in how we deal with customer complaints and with our company email addresses and phone numbers posted on our website this could have been handled immediately. We will try to...

respond to each concern but without talking to the customer and getting some more information about their experience it will be hard to give them an answer without doing some research. What were the pressure tactics? Which plate number was your account put under? Our system goes off of plate number so it could have been something as simple as mistaking a zero for a " O " and for this, we apologize.  In order for your membership to work, even if our employee entered the wrong license plate, they still have to put the membership into the system which would then throw a red flag if no money was collected through the system, we are not saying someone still couldn't try to pocket the money, but we would have noticed it the day after once the books were balanced. We do conduct drug testing at our facilities and if the customer knows which employees did her vehicle we would like that information, is it possible that it could have been another customer vehicle that originated the smell? Lastly, after talking to the store manager who conversed with the supervisor on duty during this time, we are told that the customers vehicle was the vehicle that needed to be jump started. Our jump pack would not jump the vehicle so we pulled an employee vehicle to the customers car to jump it, not customer to customer. If the customer would call us at [redacted] we can get the vehicle information and pull the camera footage to confirm.

Having taken my vehicles to this establishment ever since they opened their doors. I took my SUV in to have it detailed inside and out on May 14, 2014. They did a very good job. But that's where my compliments end. I forgot to remove two pair of headsets from a compartment in the back of the vehicle. Which is where they have been kept since the day I bought the vehicle. When I went to pick up the vehicle the headsets were no longer there. In discussing the problem with the owner he refused to consider doing anything about it. I will never go back and will make sure all of the people I have sent to him in the past are made aware of the POOR BUSINESS PRACTICE at this location.