Auto Space Collision and Glass

THIS RESPONSE IS IN REFRENCE TO COMPLAINT ID: [redacted] .ON AND RE OPEN ON TUESDAY 4/*/WE ALSO STATED THAT MONDAY WILL NOT BE CHARGED FORAS ALLOWED BY THE TOWN OF [redacted] EACH DAY COUNTS AS A DAY OF STORAGESINCE THE VEHICLE IS NOT DRIVABLE THE VEHICLE WAS NOT ABLE TO BE PICKED UP WITHIN THE MINUTES THE CUSTOMER STATEDTHE CAR WAS BLOCKED BY OTHER VEHICLES TOWED IN THAT NIGHT AND NEEDED TO BE PICKED UP WITH THE FORKLIFTTHIS PROCESS TAKES TIME AND AT 3PM WHEN THE EMPLOYEES HAD ALREADY LEFT IT WAS NOT POSSIBLE TO REMOVE THE CAR FROM THE YARDWE WOULD APPRECIATE IF THE CUSTOMER WOULD REMOVE ALL NEGATIVE COMMENTS ON THE INTERNET BECAUSE EVERYTHING WAS HANDLED THE CORRECT W AY [redacted]

THIS RESPONSE IS IN REFRENCE TO COMPLAINT ID: [redacted].ON 4/*/15 AUTOSPACE COLLISION TOWED A VEHICLE FROM AN ACCIDENT SCENE THE CUSTOMER HAS THE CHOICE OF TOW LOCATION AS LONG AS ITS WITHIN THE TOWN OF [redacted] AND CASH PAYMENT. THE NEXT DAY WE RECIEVED A CALL FROM THE CUSTOMER ASKING FOR THE...

CHARGES. WE STATED THAT DUE TO RELIGION PURPOSES (GOOD FRIDAY) EASTER WEEKEND THE SHOP WILL CLOSE EARLY ON FRIDAY 4/*/15 AND RE OPEN ON TUESDAY 4/*/15. WE ALSO STATED THAT MONDAY WILL NOT BE CHARGED FOR. AS ALLOWED BY THE TOWN OF [redacted] EACH DAY COUNTS AS A DAY OF STORAGE. SINCE THE VEHICLE IS NOT DRIVABLE THE VEHICLE WAS NOT ABLE TO BE PICKED UP WITHIN THE 10 MINUTES THE CUSTOMER STATED. THE CAR WAS BLOCKED BY OTHER VEHICLES TOWED IN THAT NIGHT AND NEEDED TO BE PICKED UP WITH THE FORKLIFT. THIS PROCESS TAKES TIME AND AT 3PM WHEN THE EMPLOYEES HAD ALREADY LEFT IT WAS NOT POSSIBLE TO REMOVE THE CAR FROM THE YARD. WE WOULD APPRECIATE IF THE CUSTOMER WOULD REMOVE ALL NEGATIVE COMMENTS ON THE INTERNET BECAUSE EVERYTHING WAS HANDLED THE CORRECT W AY.
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Review: My daughter had a car accident on 4/*/15. The tow truck that came to the scene was Auto Space Collision at 4:30pm. My wife was told by the tow truck driver that the car had to be towed to their place.Then today, 4/*/15 we called the number on the business card only to find there was no room in the mailbox to leave a message. We called back and got an answer at 2:50pm. The man that answered said that they're closing early today and will be closed on Monday too. We told them we could be there in 10 min and he told me no. They are now charging us for 5 days. They are "doing us a favor" by only charging for Thurs, Friday, Sat, Sunday and Tuesday. Not charging for Monday as they're closed. Told them we would be there 7am on Tues so how can they charge for that.Desired Settlement: I am willing to pay for the tow and 2 days of storage, the day of tow and today 4/*/15. They're voicemail was full so we couldn't leave any messages.

Business

Response:

THIS RESPONSE IS IN REFRENCE TO COMPLAINT ID: [redacted].ON 4/*/15 AUTOSPACE COLLISION TOWED A VEHICLE FROM AN ACCIDENT SCENE THE CUSTOMER HAS THE CHOICE OF TOW LOCATION AS LONG AS ITS WITHIN THE TOWN OF [redacted] AND CASH PAYMENT. THE NEXT DAY WE RECIEVED A CALL FROM THE CUSTOMER ASKING FOR THE CHARGES. WE STATED THAT DUE TO RELIGION PURPOSES (GOOD FRIDAY) EASTER WEEKEND THE SHOP WILL CLOSE EARLY ON FRIDAY 4/*/15 AND RE OPEN ON TUESDAY 4/*/15. WE ALSO STATED THAT MONDAY WILL NOT BE CHARGED FOR. AS ALLOWED BY THE TOWN OF [redacted] EACH DAY COUNTS AS A DAY OF STORAGE. SINCE THE VEHICLE IS NOT DRIVABLE THE VEHICLE WAS NOT ABLE TO BE PICKED UP WITHIN THE 10 MINUTES THE CUSTOMER STATED. THE CAR WAS BLOCKED BY OTHER VEHICLES TOWED IN THAT NIGHT AND NEEDED TO BE PICKED UP WITH THE FORKLIFT. THIS PROCESS TAKES TIME AND AT 3PM WHEN THE EMPLOYEES HAD ALREADY LEFT IT WAS NOT POSSIBLE TO REMOVE THE CAR FROM THE YARD. WE WOULD APPRECIATE IF THE CUSTOMER WOULD REMOVE ALL NEGATIVE COMMENTS ON THE INTERNET BECAUSE EVERYTHING WAS HANDLED THE CORRECT W AY.