Auto Stylers and RV

Complaint: [redacted]
I am rejecting this response because:
I stand by my response as well.  they have my stove teir bender removed it without ur permission is NOT my fault.  u have my stove and I have nothing.  I want the stove or the $$$$$$ 
Regards,
[redacted]

With all due respect to the previous tenant, she had no authority to have the stove removed. The stove was in working condition and the owner did not want to replace it. The tenant stated she was used to "luxury" items and  wanted everything new.  The owner did allow the tenant to use...

their own refrigerator. This is common, as many rental houses do not have refrigerators.  A stove is considered a permanent appliance and expected to be in place when someone rents a house. The vendor was authorized by our company to remove the refrigerator. The tenant talked them into removing the stove as well...clearly the vendor was confused. We did not pay the vendor to remove the stove. Per the lease agreement signed, the tenant was responsible for the appliance she did not have authority to remove. The owner should not be financially harmed because a tenant removed a major appliance without permission. It was the tenants responsibility to replace the missing appliance.

Complaint: [redacted]
I am rejecting this response because:[redacted] the person I had to deal with was rude and obnoxious.    When I moved into the house the appliances were awful.  As I stated before the refrigerator was molded and rusted and smell awful.  The stove was nasty and filthy and  the bottom drawer was broken.  WE HAD TO RENT A REFRIGERATOR !!!  I found a stove on sale and replaced both costing money.  I knew nothing about that the property people would have a vendor to pick up the appliances.  When the vendor showed up he picked up both and went on his way. I am not responsible because the vendor "was confused"  I did not "talk" the vendor into anything.  I was not shown a receipt or any instructions from Sienna Properties and further it is NONE of my business. The vendor did not work for me.  All I knew was he was there to pick up the appliances.  WHY would it be appropriate for them to keep something that was NOT theirs and insist that the vendor "didnt  know any better.  I paid almost $500 for the stove and would like to be compensated for having to leave the stove.  Further more the tenant should have already replaced the stove.  AS I STATED BEFORE, SIENNA PROPERTIES SENT SOMEONE OVER (COULD HAVE BEEN [redacted]'S BROTHER) WHO KNOWS !!!!!  IT IS NOT MY FAULT THE VENDOR DID NOT FOLLOW INSTRUCTIONS GIVEN BY THE SIENNA PROPERTIES.  All I know is he willingly removed the items and wen on his way.  I did not realize I did anything WRONG. All I am asking for is to be paid for the stove and [redacted] does have a copy of the receipt showing what I paid for the stove.  I pray that I am reimbursed at least $275.00.  I am OUT $500.00 and they have my stove.   THIS IS RIDICULOUS!!  THEY STOLE MY STOVE PLAIN AND SIMPLE.  SINCERELY,[redacted]   Regards,
[redacted]

I stand by the original response. The stove was removed without permission on the tenants on accord. Per the lease the tenant is responsible.