I contracted with Trans Auto Group in July to transport my car from our home in Illinois to our new home in CaliforniaWhen Trans Auto Group delivered my car to me the car was heavily damaged during transportThe top of the vehicle had been crushed in two locationsThe driver of the transport vehicle fully admitted it was his fault during transportationHe wrote the damage was done during the trip by him on the delivery slip and signed to that effect and I countersigned it and dated itI attempted to work with TAG to get them to cover the cost of the damage their driver causedThey were not responsive to my emails and calls so I involved my insurance agencyThey have been trying to get TAG to work with them for the past months and TAG will not take any steps to resolve this issueThey have simply stopped responding even to my insurance company's legal departmentThey are just looking the other way and expecting we will give up on the matterThey are a terrible company
I hired this company to transport my new car from Virginia to CaliforniaDuring offloading the driver had the ramp at the wrong angle and drove the car into the ground damaging the lower front bumperI refused to sign the bill of lading and was told by both driver and dispatch to write in the damage done on the bill of lading and then signI was told to get a quote, which I didI have pictures to document the offloading and the damage doneI have been getting the run around for the last seven weeksMost recently they claimed the driver wrote the damage that I actually wrote before transporting the car and are refusing compensation for the damage doneThe bill of lading clearly states the damage and scratches were done "during off-loading."
COMPANY IS UNDER NEW MANAGEMENT, WE HAVE NO INFO OR RECORDS OF WHAT HAPPENED LAST YEARWE APOLOGIZE BUT CAN NOT BE OF ANY HELP
I contracted with Trans Auto Group in July to transport my car from our home in Illinois to our new home in CaliforniaWhen Trans Auto Group delivered my car to me the car was heavily damaged during transportThe top of the vehicle had been crushed in two locationsThe driver of the transport vehicle fully admitted it was his fault during transportationHe wrote the damage was done during the trip by him on the delivery slip and signed to that effect and I countersigned it and dated itI attempted to work with TAG to get them to cover the cost of the damage their driver causedThey were not responsive to my emails and calls so I involved my insurance agencyThey have been trying to get TAG to work with them for the past months and TAG will not take any steps to resolve this issueThey have simply stopped responding even to my insurance company's legal departmentThey are just looking the other way and expecting we will give up on the matterThey are a terrible company
I hired this company to transport my new car from Virginia to CaliforniaDuring offloading the driver had the ramp at the wrong angle and drove the car into the ground damaging the lower front bumperI refused to sign the bill of lading and was told by both driver and dispatch to write in the damage done on the bill of lading and then signI was told to get a quote, which I didI have pictures to document the offloading and the damage doneI have been getting the run around for the last seven weeksMost recently they claimed the driver wrote the damage that I actually wrote before transporting the car and are refusing compensation for the damage doneThe bill of lading clearly states the damage and scratches were done "during off-loading."