Auto Transport

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] No definite pick up date was set so a truck should not have been dispatchedRequiring written notice by mail is not reasonable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This company is refusing to refund the $even though no services were providedI did not misinterpret our conversationI was told via the telephone on Tue May *, 2014, that there would only be a cancellation if the vehicle was already on the truck and then I decided to cancelHe states, “This was explained in detail to her as well.” This is nothing short of a lie and absolutely ludicrousHe simply told me over the phone, when asked about the $fee, “ to not worry about it; that’s only if you have the vehicle on the truck and then decide to cancel.” He stated, “shes [sic] under the impression that a cancellation fee is only charged after the vehicle is already loaded and in transit even though it would be impossible to cancel at that point.” This statement is falseI was “under the impression” because that is what I was told; however, I was simply explained that if the vehicle was loaded; I never said a thing about the vehicle being in transit I was also told that the calls are recordedI would love for them to be reviewedI’m either being lied about the calls being recorded or lied to about their cancellation policyEither way, a business lying is completely unethical and not good business practices The only reason both myself, and the contact person in Ohio were able to get in touch with anyone is because of our persistency in calling She contacted the business once and was told he would follow up within minutes: He never didI called repeatedly because I left several messages: None of which were returnedI was conveniently disconnected, given the run around, and outright ignored The only contact was of my own doing, (two phone calls that were maybe 3-minutes each)There was never a single call back or a single emailI was told the pick up date could be Fri May *, So yes, I called over the weekend numerous times because here we are Sat May **, and I still wasn’t provided ANY information as to the status of my orderEven a simple answer as what was going on or saying that it’s taking a little longer than expected would have been appropriate & I probably would have continued my order, but to continue to give me the run around is outlandish I have phone records to prove no call backI allowed the remainder of the weekend for some kind of communication, but to no availBecause of the poor customer service and complete inability to keep me informed as to what was going on, on Monday May **, I called and decided to cancel my order He states, “On Monday when she was told there was a driver being scheduled and ready to pickup the car she came up with an excuse as she is not getting the car anymore and is purchasing a new car instead? Really after all of that to get this car shipped to then schedule a driver to come and pick up, you are then just not getting the car anymore (Which by the way was mentioned as being gifted the car) so now you are no longer being gifted this free car when we have a driver on Monday?” First and foremost, it is completely irrelevant as to whether or not this car was being gifted to meSecondly, he makes this statement as if he called me and then I just abruptly cancelled This is not the caseI called, and he proceeded to interrogate me as to “why, what’s going on, I thought this car was being gifted to you, we have a truck ready for pick up tomorrow” (Tue, May **, 2014)So which is it they have a truck ready for delivery Mon May **, or Tue May **, 2014? I find this particularly odd that he is making a statement that he allegedly had a vehicle ready for pick up that Monday when I received a phone call from MK Transit on Thurs May **, stating that they will be ready to pick up the vehicle on Sun May **This was after the order was already cancelled and I was already charged a cancellation fee! He called again the following day In addition to cancelling this order, I received an email shortly after letting me know to acknowledge the $cancellation feeBefore I even had an opportunity to respond, $was taken out of my account in two $increments I am in dispute of this charge with my bankThey have since cancelled my bank card; however, within minutes before the card was cancelled, Auto Transport illegally took another unauthorized charge of $out of my accountThis is fraudThere has now been a total of $taken from me(See attached my bank transactions) I think it’s also a little outlandish that he claims “I wasted valuable time,” and basically the are deserving of this $even though no services were rendered This is not a law firm that gets paid hourly; This is a business that gets paid to provide a service, and that service was not provided It’s all over $100, and if so much time was wasted, it has now taken an enormous amount of time to read emails, read complaints, respond to complaints, file disputes, etcA customer deserves a refund for poor service Their own contract states a cancellation fee of $if it's "...due to something out of Auto Transport 123's control." How is poor customer service "out of their control?" I now want the original $refunded to me, in addition, to the most recent fraudulent charge of $ Sincerely, [redacted]

Good Morning-I would like to advise this issue was resolved at 10:10AM ETWe have issued an adjustment for the full reservation fee.Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system.Below is a summary:Transaction ID: [redacted] Payment Method: XXXX***Amount: USD (225.00)Please remove and mark as resolved effective immediately.Thank you, [redacted] *

sans-serif;">After reviewing the complaint we can certainly understand the customers concerns, however I would like to point out a few key points · Customer contacted us to Transport a Motorcycle at a reduced rate of $with the understanding that pick up dates were flexibleWe scheduled a Carrier within days of the First Available Date: [redacted] Load Estimated: Delivery Estimated: On 9:am - Customer contacted our office to advise us he cancelled the reservation with the Carrier directly outside of our Cancellation Policy Cancellation Policy is as Follows: All orders must be canceled in writing and delivered by U.Sregistered, or certified mail return receipt requested by Auto Transport Reservations are fully refundable at any time if we do not perform our services after business daysIf your vehicle has been dispatched and it was cancelled, your reservation fee will be charged in fullIf an order is canceled due to something out of Auto Transport 123's control the reservation fee or $will be charged and either put on file or be deemed non refundable on a as per situation basis We did not receive a letter in the mail confirming order was cancelled, or even that the customer wanted to cancelWe explain to customers we have Customer service 24/a week, a representative can help with any questions or concernsIf the customer was unhappy with the Carrier for any reason, he could have called us to get a driver sooner, or to verify dates for pick up Settlement Option: We would like to extend a partial credit of $however, we ask that the customer contact us to issue a partial credit to his account, otherwise he has the option to utilize the full $towards a future transport Casey M [redacted]

I recently used Auto Transport to move my vehicle across the country and was extremely disappointed and angered by the entire processThe following are the highlights of my dis • The sales person who I worked with, Tara, assured me that my vehicle would arrive the day that I specified in order to have my car for the first day of a new jobOver and over, she promised that I’d have the car and to not look elsewhere when I brought up the option of cheaper carriers who assured timeliness within my deadline • There was very little communication the week prior to the pickup, nor during the actual transitI tracked people down myself (reps, drivers, etc) which was tedious and not my job • The contract stated a $deposit at the time of pickup but my credit card was charged $just days after bookingNot ok • My vehicle was picked up days later than the proposed date, at 10:30pm in the pitch black, making it challenging for a full inspection with the driver • Based on two previous bookings with this company, I (wrongly) assumed that my vehicle would be picked up and dropped off to me by the same driverInstead, there was a stop at a major concourse in LA where my vehicle was unloaded and reloaded onto another truckThis caused a major delay and added an additional loading and unloading which I could not witnessPlus, I could not tip my original driver who did nothing wrong in this situation • My car was delivered days later than the PROMISED date and was not even dropped in the city I had specifiedI had to drive to another city altogether to pick it up (otherwise it was heading back to LA), pay for days of car rentals and a change of location fee for my rental • The vehicle was damaged upon inspectionIt now has a new dent and scratch on the roof, for which I filed a complaint but never back about reimbursement • Auto Transport claims to be a family run business with high standards but I can confidently say that they do not uphold ethical practices and are merely look for a profit, latching you in with a promise to deliver

They will tell you whatever they have to, in order to get your credit card numberAfter you waist all your time on them trying to fulfilled the order, they will still charge your card They are the worse people I have dealt with in my life DO NOT USE THEM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: After I asked them to split the cost of a rental car, they offered After I didn't hear anything else from them I inquired and they did not respond These people are rude and I have the texts to back that up They are incompetentThey did not know my car was delayed until I called them before the delivery date to check on everythingThen they couldn't tell me if the car was in San Diego or not and when it was going to be shipped Then, they had no idea they promised to send it to [redacted] which doesn't have a port and I had to drive two hours to the other side of the island to pick it up These people are condescending then conciliatory and then rude again They tried to bribe me by offering to pay if I would remove my posts and complaints So, I disagree that this is resolved since they agreed to pay beforeCompanies like this should not be able to get by with insincere apologies where they do not accept any fault In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Worse company ever, don't trust this company, they lie to you and they trick youThey called my number and they offerd me a price to transport my vehicle, and the salesperson whose name was Dana [redacted] lied to me and forced me to sign the contract, she didn't go over the contract with me and alI charges, then I called them back to cancel the reservation they charged me none reasonable $She tricked me that I can cancel the reservation anytime but she didn't mention the chargeShe was very rude to me and she said that I better be happy not to be charged more, and she accused me that I'm lying and asked me many personal questions which wasn't her businessThey're theft family company and they're trying to set you up to steal your money

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This company never told me what truck my car was on until nowThey did not keep in contact with me and ignored my phone callsI contacted a [redacted] and she was beyond rude and did not speak to a customer the proper wayShe told me I should have called her " I did" multiple timesI left messagesI have no problem getting a copy faxed over showing that I made numerous of calls to this company and NOT once could anyone tell me where my car wasI demand my back and for them to remove their "star" from their pageI am not the only customer that has had numerous of problems with these peopleI will continue to push this until I receive my money backThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and much of what is written is grossly inaccurate and apparently does not apply to my vehicle.But, the transport company did assign another driver from [redacted] to transport my vehicle and the vehicle arrived on Friday, April ***.I paid the amount that was agreed upon in the original contract.The driver of the transport truck, [redacted] , was very professional and I was very happy with the ultimate outcome of my business transaction with Auto Transport Sincerely, [redacted]

Response By Auto Transport - requesting that the following e-mail be responded to in order to refund the deposit amount back to the customer, even after a driver was scheduled to pick up the vehicle, which is outside our Terms and ConditionsFrom: [redacted] < [redacted] > To: [redacted] Cc: [redacted] < [redacted] > Sent: [redacted] , March *, [redacted] Subject: [redacted] Origin: [redacted] Destination: [redacted] Vehicle [redacted] : BMW MCoupe Good Afternoon [redacted] - Please send us an email confirming you will no longer insult or harass any employee’s of Auto Transport 123, or provide any negative remarks, or comments towards the Revdex.com or similar entities Reply that you understand, in order to receive refund Regards, [redacted] ###-###-#### ###-###-#### Fax ATAuto Transport http://www.autotransport123.com Please be advised the customer completely failing to follow direction verbally, and in writing by replying with the following: From: [redacted] Sent: [redacted] , March **, [redacted] To: [redacted] Subject: Re: [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] _______________________________________________________________ Please be advised Auto Transport is here to provide Automobile transportation for the customer - Customer contacted our office to reserve a transport of his vehicle from [redacted] to **He signed the contract at [redacted] on Customer provided First Available Pick Up Date: Please be advised there was absolutely no indication at the time the reservation was placed that the “Pick Up Party” would not be present after ***- Customer contacted our office to advise us that he was having difficulties connecting with a representative, also that he would like a Pick Up on Wednesday Evening - it was explained at that time we could contact the customer to confirm the pick up arrangements and that we would try out very best to get the vehicle pick up as soon as possible, as soon as driver scheduled we would send confirmation of driver’s details(days after the call was made) Please be advised Auto Transport has a maximum of business day to schedule the driver’s details from the First Available Pick up date - in which is outlined in our Terms and Conditions of the contract - Dispatched: [redacted] with [redacted] Auto Transport to pick up same day Delivery Estimated Date Signed: Dispatched: Load Estimated: Delivery Estimated: Picked-up: (none) Assumed Delivered: Delivered: (none) Dispatched To Carrier Name: [redacted] Auto Transport Contact: [redacted] Phone: ###-###-#### -- Auto Transport Phone: ###-###-#### Fax: ###-###-#### Website: www.autotransport123.com NOTICE: This message, including any attachments, is intended for the use of the party to which it is addressed and may contain information that is privileged, confidential and exempt from disclosureIf you are not the intended recipient, any dissemination, distribution or copying of this communication is strictly prohibitedIf you have received this communication in error, please contact the sender immediately by reply e-mail, and delete the original and any copies of this messageIt is the sole responsibility of the recipient to ensure that this message and any attachments are virus free- Customer contacted sales representative [redacted] to advise no one was available at the pick up location- We contacted driver to reschedule pick up dates - in which we are still waiting on those dates [redacted] - Customer contacting our sales representative [redacted] in which he was Verbally Abusive, using foul language towards representatives [redacted] - Customer transferred to Supervisor to try and assist with concerns, he too was abusive to supervisor [redacted] - Customer was advised by Supervisor “ he will get his $back if he said the email in that he will harass anyone anymore in this company and that he will not writing anything on the internet again“ [redacted] - Customer called our office regarding the experience received - Customer explained that he was upset with the service, and the fact that driver was scheduled after ***, was not happy with ***, or the fact he had to send an emailHe admitted he did insult the representatives on several occasionsHe was again asked to send an email confirming he would cease and desist from any further contact with Auto Transport 123, its employees, and affiliates, in which he was sent an email he could reply to confirming thisInstead he completely went against all direction and placed his opinions in writing Please note: we are more than happy to refund the $reservation fee back to the customer if he responds appropriately to the email sent, and discontinues to slander our company and insult/harass our employeesRegards, Auto Transport P: ###-###-#### F: ###-###-####

Please be advised with the below case, the customer contacted their credit card company to dispute the cancellation fee with [redacted] We have since won the dispute based on the Contract and Cancellation PolicyCase# [redacted] ###-###-#### ###-###-#### Fax ATAuto Transport [redacted]

After excepting a bid from auto transporters I was guaranteed that they would not hit my credit card prior to picking up my vehicle, They did not keep there word and "attempted" to charge my credit card prior to the vehicle pick upThey also mentioned that they were not a broker but family owned, come to find out there nothing but a brokerThey guaranteed that I would be able to track my vehicle at any time while in route to be aware of its location, After many attempts of trying to locate my vehicle Auto transporters or the company they hired to transport my vehicle were unaware of the location of my vehicleI was promised prompt return phone calls concerning my request with no reply back what so ever from auto transporters or the company they hired to transport my vehicleI was lied to by Auto transporters and there carrier, being told that the delivery was held up due to a snow storm in VirginiaAfter checking with the state police in Virginia the weather had been 100% clear with no snow or dangerous road conditionsThen I was lied to again by Auto transporters and there carrier, Being told that the vehicle was being held up by a snow storm in Tennessee not Virginia, After checking with the state police in Tennessee there had been no reports what so ever of any snow or dangerous road conditionsAuto transporters were very kind and helpful when it came to obtaining a new customer and were more than happy to give all kinds of promises to obtain a new customer and there credit card informationThe driver of the truck was the only person kind enough to even take the time in contacting me once or twice with in days it has taken to transport the vehicleThis has been a very dissatisfying experience to say the least

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Auto Transport - Response around 5:28PM ET to process a Cancellation of the ReservationIt was explained to the customer that there is a $Cancellation fee non-refundableThe reason for the Cancellation was represented as his Military Orders were extended and does not know precisely when he would need to transport the vehicleAuto Transport explained that we can place the order on Hold vsCancelling, however to secure the reservation the $would need to be assessed and placed on fileCustomer expressed that the contract would be void due to the SCRA - Service members Civil Relief Act, however the SCRA assists only with the following: Outstanding Credit card Debt, Mortgage Payments, Pending Trials, Taxes, and Termination of LeaseOur contract agreement does not participate in the SCRA as we are a private Business that Transports Vehicles - Our Terms and Conditions specifically outline that All orders must be canceled in writing and delivered by U.Sregistered, or certified mail return receipt requested by Auto Transport Reservations are fully refundable at any time if we do not perform our services after business daysIf your vehicle has been dispatched and it was cancelled, your reservation fee will be charged in full.f an order is canceled due to something out of Auto Transport 123's control the reservation fee or $will be charged and either put on file or be deemed non refundable on a as per situation basis.” which was accepted and agreed to back in October, 2014.It was explained to the client that if the Cancellation fee is not paid $the reservation will go into CollectionsThere is currently an Outstanding balance due to Auto Transport of $100.00.Regards, [redacted] Auto Transport 123###-###-#### (P)###-###-#### (F)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] *** ***, Sir, AT charged me $for cancelling the shipping order after Mins when I called [redacted] backIf I were to make reservations with a Star hotel and cancel within the recommended time I would not be charged for anything....I think you know this!!! I should not and I am not going to give you a reason why I am not going with your company to ship my car, so if you really want to make me feel better and do what is right refund me my $Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

This place is unprofessional and treat people disgusting They are a scam They act like they are the ones transporting your cars but they actually sub them outI received my car damaged and days lateWhich I had to stay in a hotel for days because all my belongings I was moving with were in the car

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I signed the contract based on ***'s word (salesman) and not based on the terms described on the contract 1- I had the need of having the car at Orlando by Sunday 2- Autotrasportsaid they could do it 3- Autotransport tried it, but they could not do it 4- I had to drive the car myself, so I could meet the need 5- Autotransportshould have said they could not meet my expectation as other companies did say when I contacted them on Friday 6- All I'm asking is to have my money back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Do not even bother calling this company Signed a contract early July to have cars picked up end of July They didn't come on day specified Said they were coming the next day, never showed days later sent me an email saying they got another company to pick up cars on the *** Called that company and they said they aren't picking them up til maybe Thursday All lies Apparently they are unable to move carswhy they are even in business is beyond me They did take a deposit on my credit card which I am disputing They broke the contract, not me I may even seek reimbursement for the rental cars I have been payi MN get due to their neglegence