Auto Trim Design of Baton Rouge, Inc.

County Line safety inspects every vehicle to ensure the vehicle is fit for the roadAs is also part of DMV law, vehicles that are years old or older are sold "As Is"That is the case with *** *** vehicleI personally delt with ** *** and in a goodwill gesture to compensate him for
what had been an obviously frustrating experience for him, new tires were put on his vehicle, the headliner was repaired and the vehicle was re-detailed and filled with a full tank of gasAnd yes, the vehicle was delivered properly and safe for the road** ***'s vehicle is properly registered and his plates are on his ***As for our standing test drive offer, the rules are clearly stated on www.countylinenissan.com and an activation code for ** *** to have his gift card sent to him was mailed to him timelyI can only guess that it may have been mistaken for "junk" mail and not openedTo make that process easier for ** ***, I will mail him a check for $and consider that part of his concern closed
Older and high mileage vehicles will always accompany additional exposure and I personally had that conversation with ** ***I apologize with the deepest sincerity however for any unprofessionalism or poor treatment he may have received from any staff and I will take steps with those staff members to work towards better service in the future

County Line was at the mercy of the GAP insurance company for both the amount and timing of ** *** refundAs of today, November 11, 2014, his refund has been issued in the amount of $as calculated in compliance with CT state insurance lawsA check for that amount will be sent
overnight priority to ** *** today with an arrival of November 12, County Line is the agent for *** *** and has tried to expedite this refund since he had identified the earlier failure

[redacted]ad agreed to accept delivery of a white NV as long as County Line agreed to arrange and pay for a vehicle "wrap" that would advertise for his company. Unfortunately the vendor County Line traditional uses was unable to complete the task that led to [redacted] frustration. Since that...

time, County Line and [redacted] reached an agreement and County Line gave [redacted] a separate check for $1500 for him to make his own design arrangements. Both County Line and [redacted] consider the matter close and County Line appreciates [redacted]'s patience>

Complaint: [redacted]
I am rejecting this response because:
As explained, the issue's I had were: Bad tires, the car was to be detailed, the
head liner was sagging, we were on a dealer plate and I never received the
$gift card or a copy of the safety inspection checklist, which is to be
provided by law. I met with the owner and
explained that I wasn't satisfied. He
said he would take care of it.
Yes, the two rear tires were replaced. The owner said he would replace the tires and
check out the alignment. I never heard
about the alignment and he chose the cheap route and only replaced the rear
tires instead of all four The front
tires were near bald
The car was to be detailed but was only washed and quickly
vacuumed. The owner acknowledged he has a
detail person who could buff out the car with a wheel, could shampoo the
carpets, etc. He said he would "detail
the (explicit) out of it, inside and out." The issue is, the car was washed again and not
even vacuumed out. I even showed him the
crumbs that were left behind in the middle of the hatch area
The headliner was sagging.
When I picked up the car it was in place. A day later it fell again. I didn't even bother telling him about that
again. I replaced the Velcro myself
Yes, I did get a full tank of gasOnly after I had to point
out to them that they forgot to fill it and then wait for them to go to the gas
station
I drove on a dealer plate for almost months. I went to the showroom and explained that I
received their call and my plates were ready.
I waited over an hour and finally the license plates were located but
the registration could not be found.
After I complained that I was not returning to the dealership they said they
would overnight the plates and registration to me on Monday and I could mail
theirs back. On Tuesday the salesman called
and said he would meet me and install the platesHe did come and install the
plates, but provided me with a photocopy of the DMV registration
As far as the $gas card, I'll wait for the check. I inquired about this and was told a 3rd
party company handles it. I was never
told about checking my email for an activation code
The motor vehicle concerns, the safety inspection sheet, the
photocopied registration and the "As Is" clause are issues that can't be dealt
with here
I accept the apology about the staff issues, however I am
not satisfied. The work that the owner
said he would do was not done completely and no offer to correct it has been
made. While I appreciate some of my
issues were entertained after the fact, it took to many calls and visits so far
on my part to resolve them. All of the
promised work isn't done. Since I paid
for the two front tires and alignment and finished the safety check myself (replaced
bad bulbs replaced wipers, etc) I feel I should be compensated for this One would think that after dealing with the
owner himself of a franchised dealership the issue would have been solved the
first time
Sincerely,
[redacted]

[redacted] complained of his convertible roof not closing completely. Standard dealership policy is to charge 1 hour diagnosis to attempt to discover the root of the problem. Unfortunately in this case our technicians spent 3 hours trying to diagnose the issue without success. The technician did...

note that previous work looked like it had been done in the micro switch area and may be related to radio wiring that appears to have been manipulated prior.
To further diagnose the problem the dealership will need to take apart the struts on the convertible roof and check all wiring and swith connections. The minimum amount of time to start this lengthy process is an additional 3 hours. [redacted] declined any additional diagnosis time at County Line.
Electrical issues on vehicles of this sophistication can be difficult to diagnose and the dealership discloses that it can not guarantee a time allocation for determining the root cause of the problem. We are dedicated to solving [redacted]'s issue but will need additional approved time to do so.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]