[redacted] *ad agreed to accept delivery of a white NV as long as County Line agreed to arrange and pay for a vehicle "wrap" that would advertise for his companyUnfortunately the vendor County Line traditional uses was unable to complete the task that led to [redacted] frustrationSince that time, County Line and [redacted] reached an agreement and County Line gave [redacted] a separate check for $for him to make his own design arrangementsBoth County Line and [redacted] consider the matter close and County Line appreciates [redacted] 's patience>
[redacted] complained of his convertible roof not closing completelyStandard dealership policy is to charge hour diagnosis to attempt to discover the root of the problemUnfortunately in this case our technicians spent hours trying to diagnose the issue without successThe technician did note that previous work looked like it had been done in the micro switch area and may be related to radio wiring that appears to have been manipulated prior To further diagnose the problem the dealership will need to take apart the struts on the convertible roof and check all wiring and swith connectionsThe minimum amount of time to start this lengthy process is an additional hours [redacted] declined any additional diagnosis time at County Line Electrical issues on vehicles of this sophistication can be difficult to diagnose and the dealership discloses that it can not guarantee a time allocation for determining the root cause of the problemWe are dedicated to solving [redacted] 's issue but will need additional approved time to do so
Complaint: [redacted] I am rejecting this response because: As explained, the issue’s I had were: Bad tires, the car was to be detailed, the head liner was sagging, we were on a dealer plate and I never received the $gift card or a copy of the safety inspection checklist, which is to be provided by law I met with the owner and explained that I wasn’t satisfied He said he would take care of it Yes, the two rear tires were replaced The owner said he would replace the tires and check out the alignment I never heard about the alignment and he chose the cheap route and only replaced the rear tires instead of all four The front tires were near bald The car was to be detailed but was only washed and quickly vacuumed The owner acknowledged he has a detail person who could buff out the car with a wheel, could shampoo the carpets, etc He said he would “detail the (explicit) out of it, inside and out.” The issue is, the car was washed again and not even vacuumed out I even showed him the crumbs that were left behind in the middle of the hatch area The headliner was sagging When I picked up the car it was in place A day later it fell again I didn’t even bother telling him about that again I replaced the Velcro myself Yes, I did get a full tank of gasOnly after I had to point out to them that they forgot to fill it and then wait for them to go to the gas station I drove on a dealer plate for almost months I went to the showroom and explained that I received their call and my plates were ready I waited over an hour and finally the license plates were located but the registration could not be found After I complained that I was not returning to the dealership they said they would overnight the plates and registration to me on Monday and I could mail theirs back On Tuesday the salesman called and said he would meet me and install the platesHe did come and install the plates, but provided me with a photocopy of the DMV registration As far as the $gas card, I’ll wait for the check I inquired about this and was told a 3rd party company handles it I was never told about checking my email for an activation code The motor vehicle concerns, the safety inspection sheet, the photocopied registration and the “As Is” clause are issues that can’t be dealt with here I accept the apology about the staff issues, however I am not satisfied The work that the owner said he would do was not done completely and no offer to correct it has been made While I appreciate some of my issues were entertained after the fact, it took to many calls and visits so far on my part to resolve them All of the promised work isn’t done Since I paid for the two front tires and alignment and finished the safety check myself (replaced bad bulbs replaced wipers, etc) I feel I should be compensated for this One would think that after dealing with the owner himself of a franchised dealership the issue would have been solved the first time / [redacted] Style Definitions */ Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
[redacted] *ad agreed to accept delivery of a white NV as long as County Line agreed to arrange and pay for a vehicle "wrap" that would advertise for his companyUnfortunately the vendor County Line traditional uses was unable to complete the task that led to [redacted] frustrationSince that time, County Line and [redacted] reached an agreement and County Line gave [redacted] a separate check for $for him to make his own design arrangementsBoth County Line and [redacted] consider the matter close and County Line appreciates [redacted] 's patience>
[redacted] complained of his convertible roof not closing completelyStandard dealership policy is to charge hour diagnosis to attempt to discover the root of the problemUnfortunately in this case our technicians spent hours trying to diagnose the issue without successThe technician did note that previous work looked like it had been done in the micro switch area and may be related to radio wiring that appears to have been manipulated prior To further diagnose the problem the dealership will need to take apart the struts on the convertible roof and check all wiring and swith connectionsThe minimum amount of time to start this lengthy process is an additional hours [redacted] declined any additional diagnosis time at County Line Electrical issues on vehicles of this sophistication can be difficult to diagnose and the dealership discloses that it can not guarantee a time allocation for determining the root cause of the problemWe are dedicated to solving [redacted] 's issue but will need additional approved time to do so
Complaint: [redacted] I am rejecting this response because: As explained, the issue’s I had were: Bad tires, the car was to be detailed, the head liner was sagging, we were on a dealer plate and I never received the $gift card or a copy of the safety inspection checklist, which is to be provided by law I met with the owner and explained that I wasn’t satisfied He said he would take care of it Yes, the two rear tires were replaced The owner said he would replace the tires and check out the alignment I never heard about the alignment and he chose the cheap route and only replaced the rear tires instead of all four The front tires were near bald The car was to be detailed but was only washed and quickly vacuumed The owner acknowledged he has a detail person who could buff out the car with a wheel, could shampoo the carpets, etc He said he would “detail the (explicit) out of it, inside and out.” The issue is, the car was washed again and not even vacuumed out I even showed him the crumbs that were left behind in the middle of the hatch area The headliner was sagging When I picked up the car it was in place A day later it fell again I didn’t even bother telling him about that again I replaced the Velcro myself Yes, I did get a full tank of gasOnly after I had to point out to them that they forgot to fill it and then wait for them to go to the gas station I drove on a dealer plate for almost months I went to the showroom and explained that I received their call and my plates were ready I waited over an hour and finally the license plates were located but the registration could not be found After I complained that I was not returning to the dealership they said they would overnight the plates and registration to me on Monday and I could mail theirs back On Tuesday the salesman called and said he would meet me and install the platesHe did come and install the plates, but provided me with a photocopy of the DMV registration As far as the $gas card, I’ll wait for the check I inquired about this and was told a 3rd party company handles it I was never told about checking my email for an activation code The motor vehicle concerns, the safety inspection sheet, the photocopied registration and the “As Is” clause are issues that can’t be dealt with here I accept the apology about the staff issues, however I am not satisfied The work that the owner said he would do was not done completely and no offer to correct it has been made While I appreciate some of my issues were entertained after the fact, it took to many calls and visits so far on my part to resolve them All of the promised work isn’t done Since I paid for the two front tires and alignment and finished the safety check myself (replaced bad bulbs replaced wipers, etc) I feel I should be compensated for this One would think that after dealing with the owner himself of a franchised dealership the issue would have been solved the first time / [redacted] Style Definitions */ Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]