Good Afternoon, We are responding to a complaint submitted on 10/4/with a reference ID of [redacted] Cooper Alarm Systems, Incinstalled a security system for [redacted] **? in December of The total amount of the system was $and was paid for by the customer on 2/7/The customer rented this property to a tenant who had it monitored through our company until March 13, [redacted] called into our office the morning of 10/4/asking for the installer code to the alarm panel so he could set up monitoring through another companyOur office manager Dana took the call and advised [redacted] that the service department was out of the office at the momentShe further advised him that she did not have access to programing information but would pull the paperwork for the system and service would give him a call back when they returned to the officeA short time later the customer called in again, this time very irate and using foul languageShe advised him again that the service department had not returned yet but she would relay the message, eventually disconnecting the call when the foul language persistedShortly thereafter, [redacted] sent her an email threatening a lawsuit if his demands were not met immediatelyDana again responded that the service department was not in and she would relay the message but to refrain from calling the office using foul language [redacted] again responded threatening a lawsuit and making claims that we were unwilling to help himFrom that point on he called the office repeatedly every minute or soWhen the service department came back to the office later that afternoon, they immediately tried to remotely connect to his alarm panel but were unsuccessful in doing soThis could be for several reasons including telephone provider or line issues or damage to the alarm panel at some point after it was last monitored in It is our position first that [redacted] did not give us adequate time to respond to repair and service a system that is over years oldFurther, he did not provide the means necessary (a working telephone line) for us to make the remote connection to his alarm panel so we could check the system for himWe never give out our installer code, as doing so could compromise the security of hundreds of our customersIn order to assist [redacted] , he must have a working telephone line so we can connect to the panel and replace our installer code with another code that he can then use [redacted] advised us that he had phone service connected, so again we tried to help by connecting to the systemThe [redacted] telephone line he currently has is a VOIP (voice over IP) based line [redacted] VOIP service is incompatible with the two way communicator used with any alarm systemSince 10/4/we have been in contact with [redacted] by email and have tried several times to connect to his panelWe are still working on this issue with him presentlyIf you would like supporting documentation, please let us knowWe have email correspondence but do not see a way to submit that on this websiteThank you, Cooper Alarm Systems, Inc
Good Afternoon, We are responding to a complaint submitted on 10/4/with a reference ID of ***Cooper Alarm Systems, Incinstalled a security system for *** *** *** *** *** *** **? in December of The total amount of the system was $and was paid for by the
customer on 2/7/The customer rented this property to a tenant who had it monitored through our company until March 13, *** *** called into our office the morning of 10/4/asking for the installer code to the alarm panel so he could set up monitoring through another companyOur office manager Dana took the call and advised *** *** that the service department was out of the office at the momentShe further advised him that she did not have access to programing information but would pull the paperwork for the system and service would give him a call back when they returned to the officeA short time later the customer called in again, this time very irate and using foul languageShe advised him again that the service department had not returned yet but she would relay the message, eventually disconnecting the call when the foul language persistedShortly thereafter, *** *** sent her an email threatening a lawsuit if his demands were not met immediatelyDana again responded that the service department was not in and she would relay the message but to refrain from calling the office using foul language*** *** again responded threatening a lawsuit and making claims that we were unwilling to help himFrom that point on he called the office repeatedly every minute or soWhen the service department came back to the office later that afternoon, they immediately tried to remotely connect to his alarm panel but were unsuccessful in doing soThis could be for several reasons including telephone provider or line issues or damage to the alarm panel at some point after it was last monitored in It is our position first that *** *** did not give us adequate time to respond to repair and service a system that is over years oldFurther, he did not provide the means necessary (a working telephone line) for us to make the remote connection to his alarm panel so we could check the system for himWe never give out our installer code, as doing so could compromise the security of hundreds of our customersIn order to assist *** ***, he must have a working telephone line so we can connect to the panel and replace our installer code with another code that he can then use*** *** advised us that he had phone service connected, so again we tried to help by connecting to the systemThe *** telephone line he currently has is a VOIP (voice over IP) based line*** VOIP service is incompatible with the two way communicator used with any alarm systemSince 10/4/we have been in contact with *** *** by email and have tried several times to connect to his panelWe are still working on this issue with him presentlyIf you would like supporting documentation, please let us knowWe have email correspondence but do not see a way to submit that on this websiteThank you, Cooper Alarm Systems, Inc
Good Afternoon, We are responding to a complaint submitted on 10/4/with a reference ID of [redacted] Cooper Alarm Systems, Incinstalled a security system for [redacted] **? in December of The total amount of the system was $and was paid for by the customer on 2/7/The customer rented this property to a tenant who had it monitored through our company until March 13, [redacted] called into our office the morning of 10/4/asking for the installer code to the alarm panel so he could set up monitoring through another companyOur office manager Dana took the call and advised [redacted] that the service department was out of the office at the momentShe further advised him that she did not have access to programing information but would pull the paperwork for the system and service would give him a call back when they returned to the officeA short time later the customer called in again, this time very irate and using foul languageShe advised him again that the service department had not returned yet but she would relay the message, eventually disconnecting the call when the foul language persistedShortly thereafter, [redacted] sent her an email threatening a lawsuit if his demands were not met immediatelyDana again responded that the service department was not in and she would relay the message but to refrain from calling the office using foul language [redacted] again responded threatening a lawsuit and making claims that we were unwilling to help himFrom that point on he called the office repeatedly every minute or soWhen the service department came back to the office later that afternoon, they immediately tried to remotely connect to his alarm panel but were unsuccessful in doing soThis could be for several reasons including telephone provider or line issues or damage to the alarm panel at some point after it was last monitored in It is our position first that [redacted] did not give us adequate time to respond to repair and service a system that is over years oldFurther, he did not provide the means necessary (a working telephone line) for us to make the remote connection to his alarm panel so we could check the system for himWe never give out our installer code, as doing so could compromise the security of hundreds of our customersIn order to assist [redacted] , he must have a working telephone line so we can connect to the panel and replace our installer code with another code that he can then use [redacted] advised us that he had phone service connected, so again we tried to help by connecting to the systemThe [redacted] telephone line he currently has is a VOIP (voice over IP) based line [redacted] VOIP service is incompatible with the two way communicator used with any alarm systemSince 10/4/we have been in contact with [redacted] by email and have tried several times to connect to his panelWe are still working on this issue with him presentlyIf you would like supporting documentation, please let us knowWe have email correspondence but do not see a way to submit that on this websiteThank you, Cooper Alarm Systems, Inc
Good Afternoon, We are responding to a complaint submitted on 10/4/with a reference ID of ***Cooper Alarm Systems, Incinstalled a security system for *** *** *** *** *** *** **? in December of The total amount of the system was $and was paid for by the
customer on 2/7/The customer rented this property to a tenant who had it monitored through our company until March 13, *** *** called into our office the morning of 10/4/asking for the installer code to the alarm panel so he could set up monitoring through another companyOur office manager Dana took the call and advised *** *** that the service department was out of the office at the momentShe further advised him that she did not have access to programing information but would pull the paperwork for the system and service would give him a call back when they returned to the officeA short time later the customer called in again, this time very irate and using foul languageShe advised him again that the service department had not returned yet but she would relay the message, eventually disconnecting the call when the foul language persistedShortly thereafter, *** *** sent her an email threatening a lawsuit if his demands were not met immediatelyDana again responded that the service department was not in and she would relay the message but to refrain from calling the office using foul language*** *** again responded threatening a lawsuit and making claims that we were unwilling to help himFrom that point on he called the office repeatedly every minute or soWhen the service department came back to the office later that afternoon, they immediately tried to remotely connect to his alarm panel but were unsuccessful in doing soThis could be for several reasons including telephone provider or line issues or damage to the alarm panel at some point after it was last monitored in It is our position first that *** *** did not give us adequate time to respond to repair and service a system that is over years oldFurther, he did not provide the means necessary (a working telephone line) for us to make the remote connection to his alarm panel so we could check the system for himWe never give out our installer code, as doing so could compromise the security of hundreds of our customersIn order to assist *** ***, he must have a working telephone line so we can connect to the panel and replace our installer code with another code that he can then use*** *** advised us that he had phone service connected, so again we tried to help by connecting to the systemThe *** telephone line he currently has is a VOIP (voice over IP) based line*** VOIP service is incompatible with the two way communicator used with any alarm systemSince 10/4/we have been in contact with *** *** by email and have tried several times to connect to his panelWe are still working on this issue with him presentlyIf you would like supporting documentation, please let us knowWe have email correspondence but do not see a way to submit that on this websiteThank you, Cooper Alarm Systems, Inc