Auto Village Sales

August 14, 2017? Revdex.com WSHAW LANE FRESNO, CA 93711? RE: ID 12261124? THIS LETTER IS REGARDING COMPLAINT # [redacted] DID COME TO AUTO VILLAGE ON MAY AND REQUESTED TO CANCEL HER GAP PROTECTION BUT NEVER MENTIONED ANYTHING ABOUT CANCELLING HER EXTENDED WARRANTYWHEN [redacted] CAME TO AUTO VILAGE AND REQUESTED TO CANCEL THE EXTENDED WARANTY ALSO , WE CANCELLED ITIT DOES TAKE TIME TO SUBMIT A CANCELLATION AND RECEIVE A REFUNDWE HAVE MAILED KERN SCHOOLS A REFUND FOR THE GAP AND EXTENDED WARRANTY CANCELLATION.? [redacted] AND [redacted] WALKED INTO OUR LOT WILLINGLY KNOWING THAT WE SOLD USED VEHICLES?"NOT NEW VEHICLES; THEY ALSO CHOOSE THE VEHICLE THAT THEY DECIDED TO PURCHASE WILLINGLYTHE STATE OF CLAIFORNIA HAS NO COOLING OFF PERIODOUR CARS ARE SOLD AS ISTHIS PARTICULAR VEHICLE IS STILL UNDER FACTORY WARRANTY, SO IF [redacted] OR [redacted] HAVE A PROBLEM WITH IT THEY CAN TAKE IT TO THE MANUFACTURE AND HAVE IT REPAIREDC AT NO COST TO THEM IF IT IS COVEREDIF THE CAR IS NOT COVERED BY THE MANUFACTURE THEN THEY WILL BE RESPONSIBLE FOR THE REPAIRS SINCE "THEY REQUESTED TO CANCEL THE EXTENDED WARRANTY".? Sincerely,? ? Emad Saphieh, General ManagerAuto Village

? I am rejecting this response because: the manager, Emad Saphieh knew about this problem prior to the date 07/11/I? purchased my car on May 08, and went into his office the day after, May 09, 2017? to once again cancel an? insurance I did not want or needHe told me it would take no longer than a month; therefore I waited a little over a month, but as soon as I seen the problem was not resolved I went back into the office and asked why it hasn't been done and he yelled at me? exclaiming that it would take two months, so I said nothing about it at the time, I kept calm thanked him and leftUnfortunately, the two months had passed and still nothing was doneI went in a third time and he told me it takes time, but I knew that was just an excuseThat is when I took matters into my own hands and began calling the insurances? myself, but every insurance I contacted said the same thing; they said the vin number of the car didn't match the name [redacted] the co-signer of the car, which is my dad or my name, [redacted] The insurances stated it had a different name as the owner, it was neither [redacted] ***? [redacted] nor [redacted] Since Emad Saphieh refused to listen to me, my dad [redacted] went to the bank to ask for advice on what we could do since Emad refused to? acknowledge? the problemIt is not surprising that Emad Saphied lied about not knowing of this problem prior to the date 07/11/because it isn't the first time he has lied to usAnother topic Emad Saphied ignored is the fact that he hid information about the? vehicle being in a car accidentWhen me and my dad signed the papers he showed us the? carfax that showed zero car accidents but flipped the paper that stated it has been in one car accident over so we wouldn't see and just sign the paperIf he would have told me the truth about the car I would have not bought this vehicle;? because now when I drive this car it tends to just break down on me whenever it wantsI was on a main street when this happened and I believe this is dangerous because when the car breaks down it doesn't allow me to press the gas,? move the steering wheel, or use my brakes, all I could do is wait till the car stopped to turn it off with my emergency lights onAlso, this did not only occur onceTherefore, I want a full refund and to be able to return the car due to the problems? I've had with the car and Emad SaphiehTherefore, I would like to return the car to Emad for a full refund(previous payments, insurances) due to the problems I had with the car[redacted]

TO WHOM THIS MAY CONCERN:AUTO VILLAGE IS A USED CAR DEALERSHIPWE DO NOT SELL OUR VEHICLES WITH AN EXTENDED WARRANTY, BUT WE DO OFFER ALL OF OUR CUSTOMERS AN EXTENDED WARRANTY WITH AN ADDITIONAL COSTWE DID OFFER MRS*** AN EXTENDED WARRANTY BUT SHE REFUSED IT BECAUSE SHE COULD NOT AFFORD THE
PAYMENT.MRS*** WAS AWARE THAT THE VEHICLE DID HAVE A MANUFACTURE WARRANTY WHICH IS A 36/WARRANTY AND A YR/100,MILE POWERTRAIN WARRANTY THROUGH CHRYSLER.WE DID ASK MRS*** TO GO TO CHRYSLER FOR THE PROBLEM WITH THE VEHICLE BECAUSE IT DOES HAVE A WARRANTY THROUGH CHRYSLER AND HER CAR WAS REPAIRED.AUTO VILLAGE

I am rejecting this response because: the manager, Emad Saphieh knew about this problem prior to the date 07/11/I purchased my car on May 08, and went into his office the day after, May 09, 2017 to once again cancel an insurance I did not want or needHe told me it would take no longer than a month; therefore I waited a little over a month, but as soon as I seen the problem was not resolved I went back into the office and asked why it hasn't been done and he yelled at me exclaiming that it would take two months, so I said nothing about it at the time, I kept calm thanked him and leftUnfortunately, the two months had passed and still nothing was doneI went in a third time and he told me it takes time, but I knew that was just an excuseThat is when I took matters into my own hands and began calling the insurances myself, but every insurance I contacted said the same thing; they said the vin number of the car didn't match the name *** *** *** the co-signer of the car, which is my dad or my name, *** ***The insurances stated it had a different name as the owner, it was neither *** *** *** nor *** ***Since Emad Saphieh refused to listen to me, my dad *** *** went to the bank to ask for advice on what we could do since Emad refused to acknowledge the problemIt is not surprising that Emad Saphied lied about not knowing of this problem prior to the date 07/11/because it isn't the first time he has lied to usAnother topic Emad Saphied ignored is the fact that he hid information about the vehicle being in a car accidentWhen me and my dad signed the papers he showed us the carfax that showed zero car accidents but flipped the paper that stated it has been in one car accident over so we wouldn't see and just sign the paperIf he would have told me the truth about the car I would have not bought this vehicle; because now when I drive this car it tends to just break down on me whenever it wantsI was on a main street when this happened and I believe this is dangerous because when the car breaks down it doesn't allow me to press the gas, move the steering wheel, or use my brakes, all I could do is wait till the car stopped to turn it off with my emergency lights onAlso, this did not only occur onceTherefore, I want a full refund and to be able to return the car due to the problems I've had with the car and Emad SaphiehTherefore, I would like to return the car to Emad for a full refund(previous payments, insurances) due to the problems I had with the car.*** ***

THIS LETTER IS REGARDING COMPLAINT #MR*** FIRST CAME INTO OUR OFFICE ON 7-11-AND HE ASKED US TO CANCEL HIS EXTENDED WARRANTY WE HAD HIM SIGN A CANCELLATION FORM AND HAVE MAILED IT TO THE WARRANTY COMPANYI EXPLAINED TO HIM THAT THE PROCESS WOULD TAKE 4-WEEKSI ALSO EXPLAINED
TO HIM THAT THE REFUND CHECK WOULD NOT BE MADE PAYABLE TO HIM BUT, IT WOULD BE PAYABLE TO THE BANK THAT FINANCED THE VEHICLEA REFUND CHECK WILL BE MADE PAYABLE TO THE BANK AS SOON AS IT IS RECEIVED FROM THE WARRANTY COMPANYPRIOR TO 07-11-WE WERE NOT AWARE THAT A PROBLEM EXISTED.IF YOU HAVE ANY QUESTIONS OR IF YOU NEED ANYTHING ELSE, PLEASE LET ME KNOW.THANK YOU, EMAD SAPHIEH, GENERAL MANAGER

? I am rejecting this response because: the manager, Emad Saphieh knew about this problem prior to the date 07/11/I? purchased my car on May 08, and went into his office the day after, May 09, 2017? to once again cancel an? insurance I did not want or needHe told me it would take no longer than a month; therefore I waited a little over a month, but as soon as I seen the problem was not resolved I went back into the office and asked why it hasn't been done and he yelled at me? exclaiming that it would take two months, so I said nothing about it at the time, I kept calm thanked him and leftUnfortunately, the two months had passed and still nothing was doneI went in a third time and he told me it takes time, but I knew that was just an excuseThat is when I took matters into my own hands and began calling the insurances? myself, but every insurance I contacted said the same thing; they said the vin number of the car didn't match the name *** *** *** the co-signer of the car, which is my dad or my name, *** ***The insurances stated it had a different name as the owner, it was neither *** ***? *** nor *** ***Since Emad Saphieh refused to listen to me, my dad *** *** went to the bank to ask for advice on what we could do since Emad refused to? acknowledge? the problemIt is not surprising that Emad Saphied lied about not knowing of this problem prior to the date 07/11/because it isn't the first time he has lied to usAnother topic Emad Saphied ignored is the fact that he hid information about the? vehicle being in a car accidentWhen me and my dad signed the papers he showed us the? carfax that showed zero car accidents but flipped the paper that stated it has been in one car accident over so we wouldn't see and just sign the paperIf he would have told me the truth about the car I would have not bought this vehicle;? because now when I drive this car it tends to just break down on me whenever it wantsI was on a main street when this happened and I believe this is dangerous because when the car breaks down it doesn't allow me to press the gas,? move the steering wheel, or use my brakes, all I could do is wait till the car stopped to turn it off with my emergency lights onAlso, this did not only occur onceTherefore, I want a full refund and to be able to return the car due to the problems? I've had with the car and Emad SaphiehTherefore, I would like to return the car to Emad for a full refund(previous payments, insurances) due to the problems I had with the car.*** ***

August 14, 2017? Revdex.com WSHAW LANE FRESNO, CA 93711? RE: ID 12261124? THIS LETTER IS REGARDING COMPLAINT #*** *** DID COME TO AUTO VILLAGE ON MAY AND REQUESTED TO CANCEL HER GAP PROTECTION BUT NEVER MENTIONED ANYTHING ABOUT CANCELLING HER EXTENDED WARRANTYWHEN *** *** *** CAME TO AUTO VILAGE AND REQUESTED TO CANCEL THE EXTENDED WARANTY ALSO , WE CANCELLED ITIT DOES TAKE TIME TO SUBMIT A CANCELLATION AND RECEIVE A REFUNDWE HAVE MAILED KERN SCHOOLS A REFUND FOR THE GAP AND EXTENDED WARRANTY CANCELLATION.? *** AND *** *** WALKED INTO OUR LOT WILLINGLY KNOWING THAT WE SOLD USED VEHICLES??"NOT NEW VEHICLES; THEY ALSO CHOOSE THE VEHICLE THAT THEY DECIDED TO PURCHASE WILLINGLYTHE STATE OF CLAIFORNIA HAS NO COOLING OFF PERIODOUR CARS ARE SOLD AS ISTHIS PARTICULAR VEHICLE IS STILL UNDER FACTORY WARRANTY, SO IF *** OR *** *** HAVE A PROBLEM WITH IT THEY CAN TAKE IT TO THE MANUFACTURE AND HAVE IT REPAIREDC AT NO COST TO THEM IF IT IS COVEREDIF THE CAR IS NOT COVERED BY THE MANUFACTURE THEN THEY WILL BE RESPONSIBLE FOR THE REPAIRS SINCE "THEY REQUESTED TO CANCEL THE EXTENDED WARRANTY".? Sincerely,? ? Emad Saphieh, General ManagerAuto Village

August 14, 2017 Revdex.com 2600 W. SHAW LANE FRESNO, CA 93711 RE: ID 12261124 THIS LETTER IS REGARDING COMPLAINT #12261124. [redacted] DID COME TO AUTO VILLAGE ON MAY 9 AND REQUESTED TO CANCEL HER GAP PROTECTION BUT NEVER MENTIONED ANYTHING ABOUT CANCELLING HER EXTENDED WARRANTY. WHEN [redacted] CAME TO AUTO VILAGE AND REQUESTED TO CANCEL THE EXTENDED WARANTY ALSO , WE CANCELLED IT. IT DOES TAKE TIME TO SUBMIT A CANCELLATION AND RECEIVE A REFUND. WE HAVE MAILED KERN SCHOOLS A REFUND FOR THE GAP AND EXTENDED WARRANTY CANCELLATION. [redacted] AND [redacted] WALKED INTO OUR LOT WILLINGLY KNOWING THAT WE SOLD USED VEHICLES—NOT NEW VEHICLES; THEY ALSO CHOOSE THE VEHICLE THAT THEY DECIDED TO PURCHASE WILLINGLY. THE STATE OF CLAIFORNIA HAS NO COOLING OFF PERIOD. OUR CARS ARE SOLD AS IS. THIS PARTICULAR VEHICLE IS STILL UNDER FACTORY WARRANTY, SO IF [redacted] OR [redacted] HAVE A PROBLEM WITH IT THEY CAN TAKE IT TO THE MANUFACTURE AND HAVE IT REPAIREDC AT NO COST TO THEM IF IT IS COVERED. IF THE CAR IS NOT COVERED BY THE MANUFACTURE THEN THEY WILL BE RESPONSIBLE FOR THE REPAIRS SINCE "THEY REQUESTED TO CANCEL THE EXTENDED WARRANTY". Sincerely,  Emad Saphieh, General ManagerAuto Village

THIS LETTER IS REGARDING COMPLAINT #12261124. MR. [redacted] FIRST CAME INTO OUR OFFICE ON 7-11-2017 AND HE ASKED US TO CANCEL HIS EXTENDED WARRANTY WE HAD HIM SIGN A CANCELLATION FORM AND HAVE MAILED IT TO THE WARRANTY COMPANY. I EXPLAINED TO HIM THAT THE PROCESS WOULD TAKE 4-6 WEEKS. I ALSO EXPLAINED...

TO HIM THAT THE REFUND CHECK WOULD NOT BE MADE PAYABLE TO HIM BUT, IT WOULD BE PAYABLE TO THE BANK THAT FINANCED THE VEHICLE. A REFUND CHECK WILL BE MADE PAYABLE TO THE BANK AS SOON AS IT IS RECEIVED FROM THE WARRANTY COMPANY. PRIOR TO 07-11-2017 WE WERE NOT AWARE THAT A PROBLEM EXISTED.IF YOU HAVE ANY QUESTIONS OR IF YOU NEED ANYTHING ELSE, PLEASE LET ME KNOW.THANK YOU, EMAD SAPHIEH, GENERAL MANAGER