To Whom It May Concern, First and foremost, this customers warranty company provided the remanufactured engine, not us With that being said, I personally called the customer back Monday morning after the incident to discuss a resolutionHe apologized for losing his temper and I apologized for disconnecting the callWe came to a resolution that he would bring back the truck and we would fix the minor leaks associated with the engine installWe scheduled a free rental car for him for those two days we had the truckThe leak was coming from a seal on the engine in which the customers warranty company paid for and was in no way shape or form our faultIt was a remanufactured engine and unfortunately small leaks like that occur and we run into that from time to timeWe fixed the leak with the warranty company’s permissionWe fixed the firewall and broken ground cable that came lose after the installationHe picked the vehicle up last week and was very happy that everything was fixed immediately and under warrantyWe shook hands and discussed what else will be covered under his warranty in case there are any future incidentsAll in all the experience was fixed as soon as possible and we took care of the customer as promisedWe would ask that this is resolved without any further incidentAgain, this was related to the Remanufactured engine provided by the customers Warranty Company Sincerely, [redacted]
To Whom It May Concern, First and foremost, this customers warranty company provided the remanufactured engine, not us. With that being said, I personally called the customer back Monday morning after the incident to discuss a resolution. He apologized for losing his temper and I...
apologized for disconnecting the call. We came to a resolution that he would bring back the truck and we would fix the minor leaks associated with the engine install. We scheduled a free rental car for him for those two days we had the truck. The leak was coming from a seal on the engine in which the customers warranty company paid for and was in no way shape or form our fault. It was a remanufactured engine and unfortunately small leaks like that occur and we run into that from time to time. We fixed the leak with the warranty company’s permission. We fixed the firewall and broken ground cable that came lose after the installation. He picked the vehicle up last week and was very happy that everything was fixed immediately and under warranty. We shook hands and discussed what else will be covered under his warranty in case there are any future incidents. All in all the experience was fixed as soon as possible and we took care of the customer as promised. We would ask that this is resolved without any further incident. Again, this was related to the Remanufactured engine provided by the customers Warranty Company. Sincerely, [redacted]
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To Whom It May Concern, First and foremost, this customers warranty company provided the remanufactured engine, not us With that being said, I personally called the customer back Monday morning after the incident to discuss a resolutionHe apologized for losing his temper and I apologized for disconnecting the callWe came to a resolution that he would bring back the truck and we would fix the minor leaks associated with the engine installWe scheduled a free rental car for him for those two days we had the truckThe leak was coming from a seal on the engine in which the customers warranty company paid for and was in no way shape or form our faultIt was a remanufactured engine and unfortunately small leaks like that occur and we run into that from time to timeWe fixed the leak with the warranty company’s permissionWe fixed the firewall and broken ground cable that came lose after the installationHe picked the vehicle up last week and was very happy that everything was fixed immediately and under warrantyWe shook hands and discussed what else will be covered under his warranty in case there are any future incidentsAll in all the experience was fixed as soon as possible and we took care of the customer as promisedWe would ask that this is resolved without any further incidentAgain, this was related to the Remanufactured engine provided by the customers Warranty Company Sincerely, [redacted]
To Whom It May Concern, First and foremost, this customers warranty company provided the remanufactured engine, not us. With that being said, I personally called the customer back Monday morning after the incident to discuss a resolution. He apologized for losing his temper and I...
apologized for disconnecting the call. We came to a resolution that he would bring back the truck and we would fix the minor leaks associated with the engine install. We scheduled a free rental car for him for those two days we had the truck. The leak was coming from a seal on the engine in which the customers warranty company paid for and was in no way shape or form our fault. It was a remanufactured engine and unfortunately small leaks like that occur and we run into that from time to time. We fixed the leak with the warranty company’s permission. We fixed the firewall and broken ground cable that came lose after the installation. He picked the vehicle up last week and was very happy that everything was fixed immediately and under warranty. We shook hands and discussed what else will be covered under his warranty in case there are any future incidents. All in all the experience was fixed as soon as possible and we took care of the customer as promised. We would ask that this is resolved without any further incident. Again, this was related to the Remanufactured engine provided by the customers Warranty Company. Sincerely, [redacted]
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