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Auto Wash (Located on 7 Eleven Property)

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Auto Wash (Located on 7 Eleven Property) Reviews (1)

Initial Business Response /* (1000, 10, 2015/08/06) */
From: [redacted]
Sent: Thursday, August 06, 2015 9:50 AM
To: [redacted]
Cc: [redacted]
Subject: RE: Revdex.com Pending Complaint
[redacted] I could not attach the video file since it is a 4 minutes long video duration of the wash. I have...

attached a picture taken the same day he complaint his car got damaged. First of all if you see the scratch it looks like some kind of sharp object mark. Our brushes are not sharp & can't do scratches shown in the picture. We deny this claim because we believe this is false claim.
I have CC our lawyer Mr. [redacted] on this e-mail & we will make a decision that if we want to pursue this in court for false claim or not.
Thanks
[redacted]
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 12, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]
I'm convinced the Auto wash damaged my vehicle on 6/30/15. The Auto wash was not working properly. The brushes were pushing too hard against the vehicle, and not in the appropriate place on the car. I believe the brush on the right front side that normally washes the tires was out of position and pushing too hard. I believe that while the brush was in motion, it pushed up too hard against the finder and the hard part where the Brushes attach, dragged across my right front fender causing the damage in the picture. Its clear there was a problem with the Auto Wash that day, because the next car that came through stated that the brush pushed so [redacted] his front bumper that it folded his license plate in half. A quick call to [redacted] the office manager XXX-XXX-XXXX would confirm both vehicles were damaged and the car wash was shut down to prevent damage to further vehicles. Car wash technicians were called out, and spent 4 hours working to fix the Auto Wash that supposedly was not broken.
I would like to see the video showing how my car was not damaged. [redacted], Try zipping the file to a smaller size file and attaching it, or send it directly to Lori and I for review so we can make a decision on common ground. Or I'd be willing to meet at the Auto wash so [redacted] would have the opportunity to convince me the damage was not caused by this faulty machine.
I have taken my car to [redacted] in Boulder. [redacted] has been in business nearly 30 years and has a reputation build on Integrity, and doing the right thing. While working up the estimate for my car, the estimator stated the damage is consistent with what they have seen from car washes of this type.
Estimate attached below.
I'm convinced the Autowash damaged my car, and Without definitive proof, which I think the video will not show. Satisfactory resolution to the issue would be for the Auto was owner to pay for the damage that his Auto wash caused to my vehicle. This is an opportunity for the business owner to do the right thing. Show it did not happen, or pay the bill.
Thank you for your time,
[redacted]
XXX-XXX-XXXX

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Address: 1285 W Baseline Rd, Lafayette, Colorado, United States, 80026-3431

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