Auto Way Car Sales

Initial Business Response / [redacted] (1000, 6, 2016/01/22) */ This customer was supposed to give us $deposit and she only gave us $400, she told us she would give us the remainder of the deposit in a few daysShe also gave me a copy of her insurance cardThe next day she totaled the carWe called the insurance cowe were told it was canceled due to insufficient funds, the finance company couldn't confirm her employment and the financing fell through as wellShe told me the car was in the shop and we found it was left on the streetI had to tow back to my business, the frame is damaged and it will cost at least $to fixthe insurance didn't pay for the damage and the financing was declinedThis customer has been untruthful of every accountIf she can prove that she has financing for the car she can have the car

In response to Ms*** complaint, we want to clarify that Ms*** only paid $in cash instead of the required downpayment of $2,000. She was suppose to bring in proof of residence and the balance of the downpayment. She never did. All of the information which she provided
was false. After two (2) months, we had to do a skiptracer in order to find her. We took possession of the car for nonpayment. All of the vehicle tags for the car were inside of it. Ms***' complaint is her reaction to having her car repossessed for nonpayment

Mr*** is currently at Auto Way, and we are working with him to resolve his vehicle issuesThe car that he was sold by us did pass safety and emissionsEven though the problem was not initially detected, we are paying for the fixes for that

Initial Business Response /* (1000, 6, 2016/01/22) */
This customer was supposed to give us $1500 deposit and she only gave us $400, she told us she would give us the remainder of the deposit in a few days. She also gave me a copy of her insurance card. The next day she totaled the car. We called...

the insurance co. we were told it was canceled due to insufficient funds, the finance company couldn't confirm her employment and the financing fell through as well. She told me the car was in the shop and we found it was left on the street. I had to tow back to my business, the frame is damaged and it will cost at least $3000 to fix. the insurance didn't pay for the damage and the financing was declined. This customer has been untruthful of every account. If she can prove that she has financing for the car she can have the car.