Customer brought in vehicle for heater core replacementCustomer brought in his own partsSince the work was all labor, customer got some discount as wellLabor for the heater core on [redacted] F-calls for hours which adds up to $($85/hr labor rate)Customer was charged $for the work performed which gives customer a savings of $To work on the heater core the dash of the vehicle needs to be removedAccording to the mechanic the dash had a small crack that got worseCustomer was informed that if he paid for the part the labor would be done for freeThe customer declined and later posted slander online for the car lot business that we own (Auto World Auto Sales) with bad language used in the comment section (which was later deleted by us)The car lot had nothing to do with this business yet this customer decided to post a negative review about usSince the customer did that and also called and used foul language we refused his business and took the offer off the table to do the labor for free and informed the customer to take his vehicle somewhere else
Customer brought in vehicle for heater core replacementCustomer brought in his own partsSince the work was all labor, customer got some discount as wellLabor for the heater core on [redacted] F-calls for hours which adds up to $($85/hr labor rate)Customer was charged $for the work performed which gives customer a savings of $To work on the heater core the dash of the vehicle needs to be removedAccording to the mechanic the dash had a small crack that got worseCustomer was informed that if he paid for the part the labor would be done for freeThe customer declined and later posted slander online for the car lot business that we own (Auto World Auto Sales) with bad language used in the comment section (which was later deleted by us)The car lot had nothing to do with this business yet this customer decided to post a negative review about usSince the customer did that and also called and used foul language we refused his business and took the offer off the table to do the labor for free and informed the customer to take his vehicle somewhere else