Auto World USA

The Company stands on our response The truck is drivable and good to drive He bought this vehicle AS ISRegards, Terri D [redacted]

Our response stays the same The vehicle was purchased AS ISRespectfully, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, You people SUCK and so does the Revdex.com !!!! Wholesale or retail, if AUTO SCREW ME WORLD USSR had honestly represented the car, do you [redacted] think I would have brought it!!! To bad the owner has NO BALLS and has to hide under ***'S the general managers SKIRT!!! She's a real piece of [redacted] too!!!! The Revdex.com should close your doors and save the Ohio's tax payers money, what a [redacted] JOKE you people are!!!!!! How do you people sleep at nite??? THANK FOR ALL YOU'R [redacted] HELP[redacted] !!!!

Please accept the following as the response of Auto World USA, Incto the Revdex.com Complaint ID [redacted] Please be advised that Ms [redacted] purchased a Lexus GSAS IS on "February 17, 2015"Attached please find Buyers Guide stating YOU WILL PAY ALL COSTS FOR ANY REPAIRSWE OWE stating that we owe NOTHINGAlso a delivery confirmation signedMs [redacted] has a warranty but if what is wrong not covered there is nothing that we can doThe vehicle was purchased AS ISAccordingly, we must decline to accede to any assertion that we are responsible for the matters asserted in the Revdex.com complaintRespectfully yours, [redacted] General Manager

This is Auto World USA, 1ncresponse to complaint [redacted] purchased a USED VEHICLE AS-IS, Jeep Wranglervin# [redacted] on May 14, All of our customers are aware on all web sites that any customer can have a THIRD party inspectionOne person's perception is completely different from someone elseTo people down south it is a different perception to them then mechanics up north where salt is usedHoweverI did offer Mr [redacted] $for his front brakes and he told me to keep my moneyAttached is a BUYERS GUIDE signed by Mr [redacted] stating and customer will pay all costs for any repairsA WE OWE stating we owe Nothing.We wholesale pricing to our customersAnywhere else the same vehicle would have cost thousands moreI am still offering the $for his front brakes unfortunately that is the final amount.Respectfully yours, [redacted] General Manager

This is Auto World USA response [redacted] purchased a BMW series on September 10, This purchase was AS ISWe did everything for Ms [redacted] that was possible getting her financed for that particular vehicle which she wantedThere is a WE OWE for her seat which is doneMs [redacted] chose not to take out a warranty on the vehicleThe vehicle was not ticking when purchasedMs [redacted] is driving the vehicle with nothing wrong with itAttached please find all paper workTherefore, business prudence dictates that Auto World USA, Inc, respectfully decline to provide any remedies sought by Ms***Respectfully yours, [redacted] General Manager

AUTO WORLD USA, INCBROADWAY BEDFORD, OHIO 440-439-440-439-fax January 21, Revdex.com Euclid Ave 4th Floor Cleveland, Oh Attn: [redacted] ***, Dispute Team Leader RE: # [redacted] Dear Ms***: Here is Auto World's response [redacted] purchased a Subaru Outback on December 31, The vin# [redacted] with 148,miles on the vehicleThe vehicle was purchased AS IS(Attached copy) Also, with a WE OWE stating we owe NOTHING(attached copy) A signed copy of WAIVER OF SERVICE CONTRACT(attached copy) A signed copy of DELIVERY CONFIRMATION(attached copy) Ms [redacted] was informed at time of purchase that there is 148,miles on vehicleThe vehicle never left here dirtyMs [redacted] was sent pictures of vehicle from her salesman The salesmen even sent her a copy of the check list on vehicleOur [redacted] states that everyone is allowed to have a 3rd party inspection of vehicle before their purchaseMs [redacted] did not do thisMs [redacted] was aware of everything with this vehicle she even got a reduction in priceShe told our salesmen she wasn't worried what had to be repaired she has repaired many of the same type of vehicleWe sell hundreds of vehicles a month and have been in business for over yearsThat we have some complaints is not unheard ofEvery retailer in all walks of business have complaints from customersThere are tons of recalls on new cars being madeThe vehicle was purchased AS ISTherefore, business prudence dictates that Auto World USA, Increspectfully decline to provide any remedies ought by Ms [redacted] Terri D [redacted] General Manager Cc: file Enclosures: attached

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me Regards, [redacted]

I will put a check in the mail for $ Everything gets taken wrong I do not however appreciate the customers words on the dealership I started this company over yrs ago and have put a lot of sweat into for years and lost a lot of money People scaming, stealing etc I have kept a lot of people working who have families to take care I DO NOT APPRECIATE THERE WORDS AT ALL.TERRI D [redacted]

Company’s handwritten response has been transposed by Revdex.com staff 8/25/16-***August 22, 2016Revdex.comComplaint # [redacted] Attn: [redacted] ***Here is Auto World USA Inc response.Mr [redacted] purchased the [redacted] with 151,miles on vehicle.Attached you will find We Owe signed by Mr [redacted] and was work was completedAlso, find a singed copy that Mr [redacted] did not want to take out a warrantyAlso Attached is a copy of the buyer’s Guide customer signed stating AS IS customer to pay all costs for any repairsThe dealer assumes no responsibility for any repairs regardless of any oral statements about vehicle.Therefore, business prudence dictates that Auto World USA respectfully decline to provide any remedies sought by Mr [redacted] .Respectfully, Terri D [redacted] General Mgr

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I live hours from the dealership I trusted them to honestly represent the vehicle before purchase That was where I went wrong, trusting them I was told by the salesman that all paperwork had to be signed before vehicle could be delivered Now I know why because they use the paperwork against you in situations like this Really a bad experience all the way around I had to spend $for the Front brakes and another $for the Rear brakes ***, the sales manager, told me that is what they would spend if it were repaired at their dealership I don't know where Teri is getting the $value fromIt was never mentioned I faxed them receipts for much more than thatI will accept $for the FRONT brakes and another $for the REAR brakes The total of $will be acceptable to satisfy my claim Expensive lesson learned for sure Regards, [redacted]

At this point [redacted] mentioned taking us to court So, at this point my response standsRespectfully yours, Terri D [redacted]

The check was mailed out on Monday, March 21, Sorry, for the delay Regards, Terri D [redacted] , General Manager

Auto World USA response stands as previous submittedRespectfully yours, Terri D [redacted] General Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Do you really think that I would have brought the car ,( wholesale or not) if they told me the TRUTH about the car? The engine knocks...about to fix...the rear end is bad...about to fix...no convertors...about to fix...the body shop wants to fix the dents and scratches ALL over the carNOT to mention the power window, power antenna don't work, and lets not forget the BAD brakes!!!! The companies representative told me the car is in such pristine condition THAT THE CAR IS ON THE SHOWROOM FLOOR!!! Please tell me where the showroom is located at...THE LOCAL JUNK YARD!!!!! And they NEVER told me to have 3th party look at the car for me!!!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] To Revdex.com, Auto World ManagementThe forms sent is accurate but I was tricked into purchasing this car that they did not have on their website to viewWhen I first met [redacted] the salesperson at Auto world usa on or around August 28, and I told him I was looking to trade in my bmw He asked why and I stated to him I am recently divorced and my husband bought this car for me and its time for something a little newerI look at an bmw I did not like with my grand daughter present but [redacted] was told by another salesperson this particular vehicle was in the back just what I wanted black on black bmw and it took minutes to bring it up front and the car was ticking (I am not a mechanic) then which was brought to salesman then but [redacted] (salesperson) stated the car came in last night as a trade in so they did not have a chance to fully inspect the car thru their points inspection and if something is found wrong with the car they won't put it on the lot, but I can go ahead and test drive [redacted] stated it probably need a oil change and we all seen the service light onThere was scratches, passenger seat stuck (by the way they had nothing to repair because nothing was wrong with the seat the button needed to be held longer) and the head light blinking on and off but I was told the car would be fully inspected and the minor issues would be taken care ofI filled out the application and I was approved but I left without purchasing the car that day but [redacted] called me afterwards stating the down payment was lowered and the car is in great operating/transportation conditionI told him no thanks at this timeOn September 10, I went back to see the bmw againThe car was in the same condition and it took them another minutes or so to bring the car up front again and [redacted] stated they had a potential buyer last night and they are coming with a down payment today but I can put $down to hold the car for meI asked to see a carfax and [redacted] said as soon as he gets the paperwork in order for delivery for me he will get me the car faxI trusted what the salesperson and [redacted] stated to me that nothing major was wrong with this car and the minor issues would be fixed even if I take the car home to today and on the call log you will see soon as I left the car dealership calls was placed to [redacted] (salesperson) because the car warning lights began to come on and I was told to bring car in next week for oil change and turn service light offI was even told the headlight was blinking because it is a colored headlight so it changes colors by service manager [redacted] (foolishness) Bmw told me the headlight turns purple because it is going out! Auto World knew this and Auto World did a diagnostic check on October 8, reporting the car shakes because of bad gas (untrue) report from bmw bad fuel injectors and Auto World sold a car knowing it had major issues but chose to lie instead of upholding their business statement on their website that they are staffed with some of the area's best and brightest technicians and support staffI bought my car to that place six times or more to be only tricked and lied toI would of never traded my bmw for this car knowing it had major problems Auto World can give me my trade in back or repair this car accordingly to meet safe transportation needsThey have violated my consumer protection laws dealing with deception and unfair practices, and the sale of a defective vehicles I would have never brought a car with the service light on and car ticking but for the salesperson [redacted] saying it only needs a oil changeI would never purchase a car with headlights blinking but for the service manager telling me the light is tinted on this car This company tricked me and took advantage of me being a woman and not a mechanic they committed fraud and it will be proven in court if need beHere are some documents to look at how can diagnostic reports be different?