Long-standing customer of *** in Lima, OH Recent issue with remote installed a few years back on my vehicle Was back and forth a couple of different times for replacement of the remote start key fob wich wasn't functioning properly In March, something went wrong with the remote start, and long story short, it has been nothing short of a royal pain in the a** trying to work with these guys to get this figured out, as the vehicle cannot be moved to even get it to a shop, so it will have to be towed, which again will be another unnecessary expense, on top of the expense to have it removed, which they don't seem to want to do either! Lifetime warranty?? I think not Of course, it's all in my vehicle, and nothing to do with the remote start system that they installed So, buyer beware when opting to do buisness of any kind with this particular business siteI've NEVER experienced such POOR customer service!!
We are repeat customers of Ziebart in Fairborn, OH and unfortunately had an unpleasant experience regarding a remote start install on our van. Overall, we have always been satisfied with the quality of product that Ziebart in Fairborn provides and this is our second remote start install (different vehicle). We have also been very satisfied with their window tinting. The issue specific issue that arose during this visit had nothing to do with quality of product, but customer service and honesty. We sprung for the smartstart option for our latest remote start as we did not want to carry another remote and liked the idea of being able to start our van from anywhere utilizing our iPhones. Sadly, we were not told that this remote start would prevent us from utilizing our Honda factory remotes once the van was started and would additionally prevent us from opening our sliding doors via remote when the van was running. This would lead us to have to turn off the van before opening the sliding doors to load up our kids; not insignificant when you are trying to load 3 kids under the age of 5. This is the main reason we purchase remote start; in order to load our small children during the brutal winter months in OH. Where this turned into a dishonest business practice for us is when the technician lead me outside to show us how to use our new remote start. The first thing he mentioned was that our factory remotes will not work once the van is started via the remote start. Why was this not mentioned prior to the purchase? The response I received from the assistant manager on duty was that he performed what was asked of his business - to install a remote start - and that he was under no obligation to inform me that we would lose a key capability of our van once installed. He further explained it was my responsibility to know what will and won't work on my vehicle prior to bringing it to Ziebart. If I were such an expert on my vehicle, I wouldn't need Ziebart's services.
However, If I were a plumber and was contracted to fix a leaky bathroom toilet and after I was finished the toilet no longer leaked but the shower and faucet quit working due to my repair, shouldn't I disclose that ahead of time? Granted the toilet was fixed, but not disclosing other impacts is dishonest and wrong.
Further salt on the wound is that we are repeat customers and were very accommodating when Ziebart called us an hour after we left and told us they would have to charge us $100 more since they provided an incorrect quote on the document we signed. Additionally, they were unable to deliver our vehicle on schedule and had to hold it over night to finish the job. We were again very accommodating and did not receive any compensation in return for both of these Ziebart mistakes.
We hope this is not a condoned business practice by Ziebart as a whole or by the senior management at the Fairborn site, but we will ensure our friends and family are well aware of our incident. My recommendation for Ziebart is to be honest brokers and ensure your customers are aware of potential loss of capability up front. Selling one remote start system in a shady manner will not offset lost business in the future from us or those we alert via word of mouth, Facebook, and other social media. This was a $600 remote start and a large investment for our family. When I asked the assistant manager to remove the remote starter as it was obviously not what we had wanted to purchase, he refused and threatened to keep my car if I did not pay immediately. I had already been without it for 1 night. Furthermore, he refused to provide me his manager's and/or general manager's phone number in order for me to call someone with higher authority. If he had done nothing wrong, then why not let me talk to his boss(es)?
I have been a long-standing customer of Ziebart over the past 10 years. They have always done good work in the past for me, including rust protection, detailing, and window tinting on multiple vehicles. I liked using Ziebart because of its quality, sheer size, and the fact that if I ever moved, the warranty on their services would be recognized at any Ziebart nationally. Today, this trust of a national chain bit me in the rear.
I recently bought a used 2016 Chevy Malibu less than one week ago and scheduled window tinting at the Ziebart located in the Miamisburg/Centerville, OH area (near the Dayton Mall), where I have done some business in the past. The Malibu is to be used simply as a vehicle to get me to and from work regularly, as I have two SUVs that aren't so great on gas and contain a lot more space than I need in order to get to work.
I dropped my car off at Ziebart on Thursday night, June 30th 2016, and placed my key in their key drop. They did the window tinting on Friday, and my wife dropped by on Friday afternoon during business hours to pay for the service and pick up my key. When I got off of work, my wife, children, and I went to pick up the car from the Ziebart parking lot. The tinting looked great. However, I noticed that when I pulled into the parking lot, my car was barely in the parking spot. No big deal though, right? However, when I walked toward my car to get in, I noticed two dings in the driver's side door. I attempted to call and leave a message at the store, but there was no way to leave a voicemail.
I returned to the store at 9:00AM on Saturday, July 2nd 2016. My only intention of returning to the store was for Ziebart to acknowledge that they could have done the damage. I fully understood that I left the car there after hours and returned to pick it up after hours, and I knew that the store likely couldn't be responsible for the time it was left out. I talked to an older gentleman whose name I can't recall and explained my issue. He stated that he didn't check the car in and couldn't help me. He then referred me to Doug, who is apparently one of branch managers. Doug and I went out to look at the vehicle. Doug acknowledged the dents and immediately stated, "There is no way we could have caused these damages." I challenged Doug on his immediate defensive stance by asking "How could you be so sure?" I dropped off a newly purchased, gently used car on Thursday night and picked it up Friday evening (a 24 hour stay in the Ziebart parking lot and facility), and it now has two new dings in it. Doug acknowledged that occasionally technicians do damage to cars, but they ALWAYS admit to it, and the store makes it right with the offended customer. Apparently, since no one admitted to my car door damage, there was no way they could do anything. Although Doug's explanation seemed incredibly idealistic, I simply asked for the district customer service number. Doug scribbled the email address, [redacted]@ziebart.com, down on a card, and I was on my way out the door to air my grievance with whomever this email address belongs to.
I wish that this was where this saga ended. As I was leaving, another manager named Josh, who had been sitting in a partly secluded cubicle this whole time, said something to get my attention. I aired my frustration with the situation with Josh now, who was apparently irked that I had insulted the integrity of the Ziebart name and his store. For anyone who knows me, when I speak, I tend to use my hands. Josh took this to mean that I was "pointing in his face" and he told me such. I was at least four feet away from Josh and not even angry at that point. However, Josh was upset and dropped me with the bombshell: "GET OUT!"
I became livid and felt extremely disrespected. Before I continue, let me give you some background about me. I am a young African-American male and have been a physician since 2008. I practice specialized medicine in the area, so in general, I don't get disrespected very often. Naturally, I was taken aback by Josh's attempt to throw me out of the Ziebart store like store trash. To make matters worse, he threatened to call the police if I didn't leave. He also made the claim that people like me often attempt to get over on large companies like his, whom they see as "a blank check". In my anger towards Josh and the entire situation, I definitely said some things to Josh that I now regret. In my opinion, the job of managers in situations like this is to deescalate the situation, not to escalate it. Josh's aggressive stance forced me to match his intensity, and verbal jabs were exchanged for a few seconds. It wasn't until I told Josh that I am a physician and that I will not stand for him disrespecting me that I feel his entire tone changed. It was never about the money for me anyway. I simply wanted to be heard, and I was never given the opportunity to do so.
Long-standing customer of *** in Lima, OH Recent issue with remote installed a few years back on my vehicle Was back and forth a couple of different times for replacement of the remote start key fob wich wasn't functioning properly In March, something went wrong with the remote start, and long story short, it has been nothing short of a royal pain in the a** trying to work with these guys to get this figured out, as the vehicle cannot be moved to even get it to a shop, so it will have to be towed, which again will be another unnecessary expense, on top of the expense to have it removed, which they don't seem to want to do either! Lifetime warranty?? I think not Of course, it's all in my vehicle, and nothing to do with the remote start system that they installed So, buyer beware when opting to do buisness of any kind with this particular business siteI've NEVER experienced such POOR customer service!!
We are repeat customers of Ziebart in Fairborn, OH and unfortunately had an unpleasant experience regarding a remote start install on our van. Overall, we have always been satisfied with the quality of product that Ziebart in Fairborn provides and this is our second remote start install (different vehicle). We have also been very satisfied with their window tinting. The issue specific issue that arose during this visit had nothing to do with quality of product, but customer service and honesty. We sprung for the smartstart option for our latest remote start as we did not want to carry another remote and liked the idea of being able to start our van from anywhere utilizing our iPhones. Sadly, we were not told that this remote start would prevent us from utilizing our Honda factory remotes once the van was started and would additionally prevent us from opening our sliding doors via remote when the van was running. This would lead us to have to turn off the van before opening the sliding doors to load up our kids; not insignificant when you are trying to load 3 kids under the age of 5. This is the main reason we purchase remote start; in order to load our small children during the brutal winter months in OH. Where this turned into a dishonest business practice for us is when the technician lead me outside to show us how to use our new remote start. The first thing he mentioned was that our factory remotes will not work once the van is started via the remote start. Why was this not mentioned prior to the purchase? The response I received from the assistant manager on duty was that he performed what was asked of his business - to install a remote start - and that he was under no obligation to inform me that we would lose a key capability of our van once installed. He further explained it was my responsibility to know what will and won't work on my vehicle prior to bringing it to Ziebart. If I were such an expert on my vehicle, I wouldn't need Ziebart's services.
However, If I were a plumber and was contracted to fix a leaky bathroom toilet and after I was finished the toilet no longer leaked but the shower and faucet quit working due to my repair, shouldn't I disclose that ahead of time? Granted the toilet was fixed, but not disclosing other impacts is dishonest and wrong.
Further salt on the wound is that we are repeat customers and were very accommodating when Ziebart called us an hour after we left and told us they would have to charge us $100 more since they provided an incorrect quote on the document we signed. Additionally, they were unable to deliver our vehicle on schedule and had to hold it over night to finish the job. We were again very accommodating and did not receive any compensation in return for both of these Ziebart mistakes.
We hope this is not a condoned business practice by Ziebart as a whole or by the senior management at the Fairborn site, but we will ensure our friends and family are well aware of our incident. My recommendation for Ziebart is to be honest brokers and ensure your customers are aware of potential loss of capability up front. Selling one remote start system in a shady manner will not offset lost business in the future from us or those we alert via word of mouth, Facebook, and other social media. This was a $600 remote start and a large investment for our family. When I asked the assistant manager to remove the remote starter as it was obviously not what we had wanted to purchase, he refused and threatened to keep my car if I did not pay immediately. I had already been without it for 1 night. Furthermore, he refused to provide me his manager's and/or general manager's phone number in order for me to call someone with higher authority. If he had done nothing wrong, then why not let me talk to his boss(es)?
I have been a long-standing customer of Ziebart over the past 10 years. They have always done good work in the past for me, including rust protection, detailing, and window tinting on multiple vehicles. I liked using Ziebart because of its quality, sheer size, and the fact that if I ever moved, the warranty on their services would be recognized at any Ziebart nationally. Today, this trust of a national chain bit me in the rear.
I recently bought a used 2016 Chevy Malibu less than one week ago and scheduled window tinting at the Ziebart located in the Miamisburg/Centerville, OH area (near the Dayton Mall), where I have done some business in the past. The Malibu is to be used simply as a vehicle to get me to and from work regularly, as I have two SUVs that aren't so great on gas and contain a lot more space than I need in order to get to work.
I dropped my car off at Ziebart on Thursday night, June 30th 2016, and placed my key in their key drop. They did the window tinting on Friday, and my wife dropped by on Friday afternoon during business hours to pay for the service and pick up my key. When I got off of work, my wife, children, and I went to pick up the car from the Ziebart parking lot. The tinting looked great. However, I noticed that when I pulled into the parking lot, my car was barely in the parking spot. No big deal though, right? However, when I walked toward my car to get in, I noticed two dings in the driver's side door. I attempted to call and leave a message at the store, but there was no way to leave a voicemail.
I returned to the store at 9:00AM on Saturday, July 2nd 2016. My only intention of returning to the store was for Ziebart to acknowledge that they could have done the damage. I fully understood that I left the car there after hours and returned to pick it up after hours, and I knew that the store likely couldn't be responsible for the time it was left out. I talked to an older gentleman whose name I can't recall and explained my issue. He stated that he didn't check the car in and couldn't help me. He then referred me to Doug, who is apparently one of branch managers. Doug and I went out to look at the vehicle. Doug acknowledged the dents and immediately stated, "There is no way we could have caused these damages." I challenged Doug on his immediate defensive stance by asking "How could you be so sure?" I dropped off a newly purchased, gently used car on Thursday night and picked it up Friday evening (a 24 hour stay in the Ziebart parking lot and facility), and it now has two new dings in it. Doug acknowledged that occasionally technicians do damage to cars, but they ALWAYS admit to it, and the store makes it right with the offended customer. Apparently, since no one admitted to my car door damage, there was no way they could do anything. Although Doug's explanation seemed incredibly idealistic, I simply asked for the district customer service number. Doug scribbled the email address, [redacted]@ziebart.com, down on a card, and I was on my way out the door to air my grievance with whomever this email address belongs to.
I wish that this was where this saga ended. As I was leaving, another manager named Josh, who had been sitting in a partly secluded cubicle this whole time, said something to get my attention. I aired my frustration with the situation with Josh now, who was apparently irked that I had insulted the integrity of the Ziebart name and his store. For anyone who knows me, when I speak, I tend to use my hands. Josh took this to mean that I was "pointing in his face" and he told me such. I was at least four feet away from Josh and not even angry at that point. However, Josh was upset and dropped me with the bombshell: "GET OUT!"
I became livid and felt extremely disrespected. Before I continue, let me give you some background about me. I am a young African-American male and have been a physician since 2008. I practice specialized medicine in the area, so in general, I don't get disrespected very often. Naturally, I was taken aback by Josh's attempt to throw me out of the Ziebart store like store trash. To make matters worse, he threatened to call the police if I didn't leave. He also made the claim that people like me often attempt to get over on large companies like his, whom they see as "a blank check". In my anger towards Josh and the entire situation, I definitely said some things to Josh that I now regret. In my opinion, the job of managers in situations like this is to deescalate the situation, not to escalate it. Josh's aggressive stance forced me to match his intensity, and verbal jabs were exchanged for a few seconds. It wasn't until I told Josh that I am a physician and that I will not stand for him disrespecting me that I feel his entire tone changed. It was never about the money for me anyway. I simply wanted to be heard, and I was never given the opportunity to do so.