Auto X-Change

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this specifc resolution is satisfactory to me for this specid issueThere has been many more since thenSincerely, [redacted] ***

To Hawaii Revdex.com, the matter regarding Mr [redacted] has been resolvedHis son's registration is in our possession awaiting his return back to OahuI have spoken to Mr [redacted] and he agreed to remove complaint once I gave him prove that his son's vehicle was registered to himThank you for resolving this matterRegards,Charles M [redacted] Finance Manager

[redacted] yes! all of those items listed was completeas far as the battery, the only thing promised was "charge battery"

Complaint: [redacted] I am rejecting this response because of claims: I did not see or have any knowledge of the vehicle being online This is a claimI was driving on Kapiolani and saw the van on the lot, so decided to stop in and take a look Salesman Bradley C [redacted] was specifically told that the intent of the van purchase was to be made into a taxi for a tourists going to Hanauma BayThis is the sole intent of purchasing the vehicleUsing the word "shuttle" and not disclosing the reason is false Yes, Auto X-change offered to switch to another van, however the exchange was $5,deficient in exchange value More specifically, I paid $15,cash for the [redacted] AND trada [redacted] worth $6, $15K +$6K = $21K value The trade in that was offered was for a [redacted] (asking price $14,000) plus additional $2, $14,000+$2,= $16, Therefore, $21,-$16,= $5, Losing $5K in this exchange that was NOT acceptable Therefore, I wanted to return the [redacted] and get the entire $21,back In response to MrC [redacted] 's response, "it's the customer/buyer responsibility to do research before purpose...", I know for a fact (not only opinion), it is illegal to have a Breach in Warranty based on fitness of particular purpose and to demonstrate negligent misrepresentation on the condition for sale The law supercedes opinionFor those reasons above, the response is rejected Sincerely, [redacted]

to whom it may concern, This matter has been addressed and taken care of a while agowe have talked to Mr [redacted] finance institution and we explained to them that we are having a title issue Because this type of situation is very common especially in Hawaii, the bank understands and did not raise the APR They also mentioned if it went past a certain grace period it would be beyond their control about raising the APR but we were explained once they have received the title it would be reduced back to the rate we have compensated him to the fullest and everything should be taken care of by now.mahalo, shaun

Complaint: [redacted] I am rejecting this response because:Unfortunately not all the agreements that were promised was met My bumper sensors, jerky down shifting and rear bumper that had a scratch which went under the paint and a few inches long are still not taken care of My rear suspension air bags and suspension compressor was taken care of after numerous of visits to the shop and countless verbal disputes me telling them they need to keep their promises The reason I am not accepting their offer is because, only a quarter of their promised agreement was met and the rest is still left with on my car I had taken my car to another mechanic car shop, one of my choice so I would know exactly what is wrong with my car and not have anything hidden from me with prices, parts, labor, or problems The reason why I had taken my car there was because after the promised repair service that Autoxchange had promised me on the rear air suspension and air compressor there was rattling noises coming from the front and rear of the car When the mechanic at the shop I took it to had put my car on the car lift he had spotted numerous problemsAttached is the whole work order estimate that was given to me with an itemized parts, problem, cost, and labor Along with the promised agreements not met, I have had the worst customer service from the owner himself literally saying “ I will take care of this if you will stop crying about it.” I was also handed over to different people to help me out within over a month span which really had got me nowhere until I had went to the owner himself when he had tried to avoid me over this periodI had also discovered other suspicious transactions going on with the business and the shops that they are taking it to get it fixed and the stories they are telling the owners of the car With all of this said, I am rejecting this response because AutoXchange had not held their full end of the deal I want to also thank the owner for leaving me with a nice $3,bill in order to fix my car in the shape that it was promised to me when I had purchased the vehicle ***(operations) or [redacted] (AutoXchange owner) Feel free to contact me with any concerns regarding this response letter [redacted]