Sign in

Auto Zone INC

Sharing is caring! Have something to share about Auto Zone INC? Use RevDex to write a review
Reviews Auto Zone INC

Auto Zone INC Reviews (4)

An AutoZone employee connected my new battery up improperly and caused damage to my car. My car would not start, I had a jump start, took it to the AutoZone in Knightdale, NC and they said I had a bad battery. The next morning (8/31/15) I got another jump start and drove to the AutoZone in my neighborhood to get a replacement battery for $175.72. The employee connected the battery, we heard a pop, and the alarm began to sound. Each time he'd reconnect the battery the result was the same. The car would not start and none of the electronics would work. The trunk would not even open. I called a tow truck to have the car taken to the dealership ([redacted]). The service tech from the dealership called to let me know that my alternator was not working and the main fuse in my car was blown. AutoZone says it is impossible to connect the battery up backwards and its not their fault. But the car had no other problems before taking it in for a replacement battery. AutoZone [redacted] not take responsibility for their mistake and is blaming[redacted] I called[redacted](Service Tech, [redacted]) and they will verify that the car was towed in with a bad alternator and blown main fuse. I had to rent a car until the parts were received and repairs were made.Desired SettlementI want AutoZone to reimburse me for car repair, cost of parts, tow, and car rental. I purchased the replacement alternator from AutoZone for $200, the repair was $577, and the car rental was $326.49.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@autozone.comThe District Manager [redacted] contact Ms. [redacted] to properly file her claim and we will work to resolve her issues as quickly as possible. Ms. [redacted] did not contact the store regarding her complaint and a claim was not properly filed therefore AutoZone did not have the opportunity to resolve her issue prior to her coming to the Revdex.com.Sincerely,[redacted]Litigation ParalegalConsumer Response I have been contacted by a District Manager for AutoZone in Garner, NC since this Revdex.com claim was filed. He assured me that he would take care of the problem. Prior to that, I contacted the AutoZone manager at the location where the parts and service were acquired (Raleigh NC - Capital Blvd location). I gave the manager a copy of the receipts that I had at that time and he said he would file them for me. He called me the following week and said that my claim had been denied because it was deemed impossible for the battery to have been installed improperly. I explained to him that I would not accept that answer and would seek further assistance. I have a verbal statement from the Dealership that repaired my vehicle and he is willing to speak with AutoZone if necessary.Final Business Response Please be advised that our District Manager has contacted Ms. [redacted] regarding setting up a claim for damages and we are in the process of investigating the claim and working on a resolution.Sincerely[redacted]Litigation Paralegal[redacted]@autozone.comFinal Consumer Response The company reimbursed me for my repair and expenses. The manager I worked with was very eager to get the issue resolved. I am very grateful and pleased with the results.

I returned a water purchased by a mechanic who installed it on my [redacted] and the water pump failed and I had to have it replaced.I returned a water purchased by a mechanic who installed it on my [redacted] and the water pump failed and I had to have it replaced. I paid the first mechanic for this water pump purchased 9/16/2014 and I had to have this replaced by another mechanic with a non-AutoZone water pump. I tried to return the water pump and AutoZone credited the first mechanic's account despite the fact I told them that I apid the first mechanic for this water pump. They stated it was their policy. I called the District Manager [redacted] and he merely re-stated the store's position and layghed at me for calling. I called the Regional Manager's office at [redacted] twice andI have not heard anything back from them.Desired SettlementI wish the 67.24 to be refunded to me and I would like a $25 gift certificate to convince me to return to their stores.I spoke another DM [redacted] at [redacted] and he told me to go to his store in Garner NC and they would process a pay out for 67.24. This is issue has been resolved.

I went to pick up parts today that I spent over $150 on. Once I got to my car, I took a look at the parts because the boxes were in a poor condition. On the one of them I opened it to find a very greasy plastic bag with the part in it. I went back in the store to address my concern and was assisted by the assistant manager [redacted] I explained to him that I ordered the part yesterday and just picked it up and have an appointment to have them installed at 10AM. It was then 9:30. He then offered to order me another part which was frustrating because I had just told him that I scheduled an appointment yesterday for 10AM today. I did not feel that I should pay full price for a used part. [redacted] began to talk down to me and raise his voice at me. After he finished, he called [redacted], the customer service person over and he began to raise his voice at me as well. It was them explained to them both that I am not hard of hearing and that I did not appreciate them yelling at me. They then began to speak at a more normal volume. [redacted] took the part completely out of the dirty plastic and I then realized that it appeared new. [redacted] never did that. [redacted] tried to belittle me by stating what if we took this one out of the plastic and put it in the box like the other one, then will it be okay. My major complaint is the horrible manner that I was treated as a customer. That is the worst customer service that I have ever received in an auto part store. I do not spend my hard earned money to be treated in this manner. The parts should have been QC'd prior to me coming in to pick them up to ensure that they were in good condition and not in greasy plastic. Presentation is everything. These above mentioned gentlemen were not in the day on the day of purchase and I had a much better experience on that day. The two gentlemen that were there that day were great and very knowledgeable and professional.Product_Or_Service: O2 sensors (2)Desired SettlementI need to be compensated in some way for the terrible customer service and for my time that was wasted while [redacted] and [redacted] felt that they should raise their voices at me and talk down to me. They need training to enable them to be better listeners and provide better customer service. I am in graduate school and feel that they should not speak to people as if they are not educated. I should have been using that time and this time to work on my graduate courses.Business Response Thank you for providing this consumer's customer service issue. I have forwarded the message to the appropriate field managmeent personnel. Plase ask Ms. [redacted] to expect a call from either the district or regional manager to discuss resolution.Consumer Response This issue has been resolved. The Manager called me to discuss my concerns and provided very good customer service.

On the 30th of March, I called the [redacted] AutoZone in Raleigh and stated I needed a gasket, filter, and transmission fluid for my 1978 [redacted]. The female attendant in commercial sales, [redacted] completed a computer search via the AutoZone system and replied she would have everything ready for me to pick-up when I arrived in the store. I made the purchase and continued to have my mechanic perform the transmission work. After the installation of the purchased fluid, approximately 25-30 minutes following the test drive, the transmission was hot, began smoking and giving off an odor. The mechanic immediately advised me to check back with the store to confirm the fluid was correct for my vehicle. The following morning I contacted the store and spoke with a parts manager, [redacted] and explained the situation. He also completed a computer search via the AutoZone system and shared, ?She should have given you [redacted] V not [redacted]?. He gave me the contact info for Manager, [redacted]. The manager acknowledged her stores error and replaced the fluid free of charge and agreed to pay labor up to $500.00 for the fluid to be replaced. After installation of the [redacted] V fluid the state of the transmission worsened. I later performed a personal investigation and found evidence that most commercial auto parts stores are unable to provide the applicable transmission fluid for any 1978 vehicles. After questioning other local Auto Zones they presented catalog information, which showed no products available for my 1978 [redacted]. It is still unknown where the AutoZone representatives, [redacted] or [redacted], received their purchase recommendations. The problem escalated to the regional manager who seemed to be willing to make good on AutoZone?s liability in damaging my vehicle. He insisted I take my vehicle to a reputable transmission shop. Despite those efforts, AutoZone management sent a letter dated 5/5/16, which turned my situation over to the claims process -and AutoZone claims department has denied the liability. My family and I have been long time customers of AutoZone since 1989. I have sent a reply to all relevant parties via email on 5/11/2016 as a final opportunity for management to show integrity and rectify this situation. I then followed up with phone calls to management only to be told, ?This is over, We have terminated your claim?. I have attached all receipts of payments, email conversations between AutoZone representatives and myself, and other relevant documents. I am asking the department of justice attorney general to assist me with matter.Desired Settlement I would consider full compensation for everything related to the performed transmission work, to be fair. The company regional manager asked me to take my vehicle to a reputable transmission shop for a quote and repairs, and now the store wants to deny any liability. It should not go without notice that the initial problems arrised from the error of Auto Zone representatives recommending and allowing purchase of the incorrect fluid.Business Response We have reviewed the complaint and have contacted the store where the incident complained of occurred and have contacted the District Manager. We resolved the matter and paid for the consumer's cost of the transmission flush. He signed the attached Customer Satisfaction Form agreeing this payment was sufficient for his damages and was satisfied with the outcome. We have closed our file. Please let me know if you need any additional information. Consumer Response While Auto Zone has stated they reviewed the complaint in full, it is clear they have overlooked key timeline evidence and correspondences. Following the transmission flush, subsequent payment, and re-installation of a new recommended fluid from Auto Zone(still the incorrect fluid for my vehicle) my vehicle endured further damages. As outlined in previous communications, following the payment Auto Zone management was still in contact with me requesting a sample of the incorrect fluid from the vehicle. In addition, the regional manager, Mr. [redacted] asked me to take my vehicle to a licensed transmission professional and submit an estimate of the damages to him. I feel it is evident the issue was not at a conclusion following the payment received on 4/15/16 for the initial errors of Auto Zone associates. Why would Auto Zone Management advise me of other actions and perform additional test after 4/15/16, if the file was allegedly closed. The fluid sample results performed by Auto Zone only prove that the incorrect fluid(s) were placed into my transmission, as a result of recommendations made by Auto Zone associates. Reputable mechanics and auto professionals have shared that the wear metals would be high in a fluid sample test if it is the incorrect fluid for the vehicle, and not to mention if 2 fluids are mixed together. [redacted]Be advised when I purchased the initial fluid, it should have been compatible with what was already in my vehicle. It was in fact the incorrect fluid which mixed with what was already in my transmission[redacted] Final Business Response

Check fields!

Write a review of Auto Zone INC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Auto Zone INC Rating

Overall satisfaction rating

Description: Auto Part Suppliers

Address: 6413 Falls of Neuse Rd, Raleigh, North Carolina, United States, 27615-6812

Phone:

Show more...

Web:

www.autozone.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Auto Zone INC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Auto Zone INC

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated