Complaint: ***
I am rejecting this response because: The response does not include a resolution to the current addendum stickers being replaced by an itemized sticker that represents the actual costs of the equipment and services added by the dealership
Regards,
*** ***
Complaint: ***
I am rejecting this response because:That in no way was how the deal happenedThe sales manager I believe his name was *** was trying to make me believe that there was no difference between the two trucksI only wanted three thing in the truck 4x4, back up camera, and the Eco boostI told the sales men what I found at another dealership (fEco boost) he said would I by from them if he could beat there deal I said yesI was originally looking at a Eco boost with miles but passed because it did not have a back up cameraAfter hours of looking the sales men pulled up in a fthat looked exactly like the truck from the other dealership he said this is what I was looking forAs far as not feeling the difference in driving the truck I have never owned a Eco boostI am the one who found that it had the wrong motor when I was showing a friend my truckI called the salesmen at that moment and he said how could we have missed that so he knew what I wanted and that I clearly stated that was what I wanted at the start of the saleThe salesmen said let me see what I can do to fix itI have the text of the salesmen stating that he didn't know how we missed that.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The response does not include a resolution to the current addendum stickers being replaced by an itemized sticker that represents the actual costs of the equipment and services added by the dealership
Regards,
*** ***
Customer came to Automax and we sent them To Cleo Bay Honda and had the car repaired
Complaint: ***
I am rejecting this response because:That in no way was how the deal happenedThe sales manager I believe his name was *** was trying to make me believe that there was no difference between the two trucksI only wanted three thing in the truck 4x4, back up camera, and the Eco boostI told the sales men what I found at another dealership (fEco boost) he said would I by from them if he could beat there deal I said yesI was originally looking at a Eco boost with miles but passed because it did not have a back up cameraAfter hours of looking the sales men pulled up in a fthat looked exactly like the truck from the other dealership he said this is what I was looking forAs far as not feeling the difference in driving the truck I have never owned a Eco boostI am the one who found that it had the wrong motor when I was showing a friend my truckI called the salesmen at that moment and he said how could we have missed that so he knew what I wanted and that I clearly stated that was what I wanted at the start of the saleThe salesmen said let me see what I can do to fix itI have the text of the salesmen stating that he didn't know how we missed that.
Regards,
*** ***