To Concerned Parties,The customer originally came in on a different truck advertised on our website, but he found that it didn't have the equipment that he was interested inWhen he looked at additional inventory he found a different Fand was given the same opportunity to make sure that the vehicle was equipped to his satisfactionHe optioned not to test drive the selected vehicle before he agreed to figures and consented to purchaseWe have offered to make the first payment for the customer as a gesture of goodwill and to let him know that his satisfaction is important to us Thank you for your time,Automax Management Team
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] The vehicle that I have was not on the lot it was driven to the front door by the salesmen, where it came from I'm not sure but was not one of the ones on the lot I did not pick it out of there inventoryI was told it was everything I was looking forIn the attachment that I sent in the last message you can see that the salesmen believed that the vehicle was an Eco boost also he states how did we miss that which shows he knew that I was looking for a specific truck (Eco boost)
To The Revdex.com, The truck that the customer purchased was the truck that he selected from our inventoryA few days after taking delivery of the vehicle is when he made us aware that he desired the Eco Boost engine and not the 5.0L VThe different engine was only noticed by one of his friends and not by himselfThe customer also stated that the ride was the same between the two engines and he couldn't feel the difference Once we sat down with him he stated that his biggest issue was the gas mileageWe then showed him that his truck (engine) was getting better gas mileage than an Eco boost engineAt that time he stated that he needed the different engine for towing purposesHe admitted that he told the salesperson "Yes this is the truck" when it was pulled up for himWe don't feel that we misled the customer at any point in the processWe are, however, regretful that he is dissatisfied with his selected vehicleWe hope that the provided comparison in gas mileage and towing capacity helps alleviate his concern.Thank you for the opportunity,Automax Management
To Whom it May Concern, We have worked to resolve the issue with the customerWe appreciate the feedback provided and feel like the disconnect in the transaction has been bridgedThank you for the opportunity to better serve our customers Respectfully, Automax Management Team
The dealership is in the process of removing all old addendums and reissuing new addendums with itemized adds ie tint, pin stripping, vin etch, nitrogen, door edge guards, and any other after market option added to the vehicle
Complaint: [redacted] I am rejecting this response because:I would like to reopen the complaint and reject the business' responseSome of the information stated by Automax in their response to my complaint was falseThe business does have a description of what their "appointments" are for, however the message only describes that Automax is now offering appointments due to their customers continuing to ask for themI did call on saturday and spoke with a gentleman about my vehicleHe stated that since he was not the representative over the repair of my specific vehicle that he couldn't give me any more information other than the basic response of, the technician was not working on it; saturdays are used for the minor repairs and fluid changes; and that work would resume on the following MondayOn at least two seperate occasions I asked about loaner vehicles and was told that Automax offers a shuttle but not loaner vehiclesI also made it very clear that I was going to have to get a rental car since my vehicle was going to be worked on for several daysWhen the time finally came for me to pick up my truck, I went to the desk where I get to pay for the servicesAfter receiving my invoice and the list of repairs and totals, I asked to speak with the original service representative, MrAndrew, the finance clerks told me that he was on lunch and would be back in an hourI of course did not have time to wait for an hour since I too was on my lunch break and was already running behind to get back to workI then asked a different service representative and he couldn't give me any additional information that I need other than, MrAndrew would know best and he would be able to contact the Technicians that worked on the vehicle in the event there was a question that he couldnt answerIn closing, I would like to say that I am not displeased by MrAndrew at all, I am displeased at the lack of professionalism with the other Automax Employees that I came across from the clerks working at the payment desk, the representatives that told me to wait for Andrew, and especially the shuttle driverI am also displeased about the misleading "appointments" that are offered at AutomaxLastly, the reason I did not request to speak with a manager is, the employees I spoke with were already less than professional, not willing to get the answers to my questions, and continued to inform me that Andrew was the only one knowledgable of the details regarding my vehicleWith that said, those actions reflect their supervisors and managers so I did not feel the need to talk to someone else that was going to tell me to wait for AndrewI am not saying that all of the employees or all of the management is displeasing by any means, again, I am just saying that the personnel that I came into contact with were displeasing minus Andrew for the most partThank you for your time, [redacted] Regards, Nicholas Webb
To Concerned Parties,The customer originally came in on a different truck advertised on our website, but he found that it didn't have the equipment that he was interested inWhen he looked at additional inventory he found a different Fand was given the same opportunity to make sure that the vehicle was equipped to his satisfactionHe optioned not to test drive the selected vehicle before he agreed to figures and consented to purchaseWe have offered to make the first payment for the customer as a gesture of goodwill and to let him know that his satisfaction is important to us Thank you for your time,Automax Management Team
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] The vehicle that I have was not on the lot it was driven to the front door by the salesmen, where it came from I'm not sure but was not one of the ones on the lot I did not pick it out of there inventoryI was told it was everything I was looking forIn the attachment that I sent in the last message you can see that the salesmen believed that the vehicle was an Eco boost also he states how did we miss that which shows he knew that I was looking for a specific truck (Eco boost)
To The Revdex.com, The truck that the customer purchased was the truck that he selected from our inventoryA few days after taking delivery of the vehicle is when he made us aware that he desired the Eco Boost engine and not the 5.0L VThe different engine was only noticed by one of his friends and not by himselfThe customer also stated that the ride was the same between the two engines and he couldn't feel the difference Once we sat down with him he stated that his biggest issue was the gas mileageWe then showed him that his truck (engine) was getting better gas mileage than an Eco boost engineAt that time he stated that he needed the different engine for towing purposesHe admitted that he told the salesperson "Yes this is the truck" when it was pulled up for himWe don't feel that we misled the customer at any point in the processWe are, however, regretful that he is dissatisfied with his selected vehicleWe hope that the provided comparison in gas mileage and towing capacity helps alleviate his concern.Thank you for the opportunity,Automax Management
To Whom it May Concern, We have worked to resolve the issue with the customerWe appreciate the feedback provided and feel like the disconnect in the transaction has been bridgedThank you for the opportunity to better serve our customers Respectfully, Automax Management Team
The dealership is in the process of removing all old addendums and reissuing new addendums with itemized adds ie tint, pin stripping, vin etch, nitrogen, door edge guards, and any other after market option added to the vehicle
Complaint: [redacted] I am rejecting this response because:I would like to reopen the complaint and reject the business' responseSome of the information stated by Automax in their response to my complaint was falseThe business does have a description of what their "appointments" are for, however the message only describes that Automax is now offering appointments due to their customers continuing to ask for themI did call on saturday and spoke with a gentleman about my vehicleHe stated that since he was not the representative over the repair of my specific vehicle that he couldn't give me any more information other than the basic response of, the technician was not working on it; saturdays are used for the minor repairs and fluid changes; and that work would resume on the following MondayOn at least two seperate occasions I asked about loaner vehicles and was told that Automax offers a shuttle but not loaner vehiclesI also made it very clear that I was going to have to get a rental car since my vehicle was going to be worked on for several daysWhen the time finally came for me to pick up my truck, I went to the desk where I get to pay for the servicesAfter receiving my invoice and the list of repairs and totals, I asked to speak with the original service representative, MrAndrew, the finance clerks told me that he was on lunch and would be back in an hourI of course did not have time to wait for an hour since I too was on my lunch break and was already running behind to get back to workI then asked a different service representative and he couldn't give me any additional information that I need other than, MrAndrew would know best and he would be able to contact the Technicians that worked on the vehicle in the event there was a question that he couldnt answerIn closing, I would like to say that I am not displeased by MrAndrew at all, I am displeased at the lack of professionalism with the other Automax Employees that I came across from the clerks working at the payment desk, the representatives that told me to wait for Andrew, and especially the shuttle driverI am also displeased about the misleading "appointments" that are offered at AutomaxLastly, the reason I did not request to speak with a manager is, the employees I spoke with were already less than professional, not willing to get the answers to my questions, and continued to inform me that Andrew was the only one knowledgable of the details regarding my vehicleWith that said, those actions reflect their supervisors and managers so I did not feel the need to talk to someone else that was going to tell me to wait for AndrewI am not saying that all of the employees or all of the management is displeasing by any means, again, I am just saying that the personnel that I came into contact with were displeasing minus Andrew for the most partThank you for your time, [redacted] Regards, Nicholas Webb