Response to a complaint #I would first like to note the person making the complaint is not the person we Autos Less sold the chevy cavalier too, it was titled and paid for by another personWe at Autos Less do take pride in offering good cheap and reliable transportation to the consumerBy doing so we are able to offer cars in all different price ranges to consumers of different budgetsWe also go the extra step by having all the cars we sell inspected by an outside franchise dealer so that it's not our word of the cars condition but rather the word of a replicable auto shopThe customer's mother called in a little over a couple weeks after he had bought the car to let us know that she thought the sub frame also known as cradle had brokeWe told her her she could bring it by one of the shops we work with and have it inspected by one of their techniciansIn the mean time I pulled the inspection for that car and showed it to the customers mother which we both seen and there was no notes or any indication of any problems with the car and explained to her if it wasn't noted there was no way of me knowing about it.I also explained to the customer that her son signed a buyer's guide stating he was aware he was buying a car as is with no warrantiesAfter the shop inspected the car they said everything looked okay other than the sub frame being rusty and breakingI explained to the customer's mother this and told her how much I could get part for and how much labor time would b and she okayed the workThe shop took longer to get the job done so when the car was done I gave the customer's mother a copy of the repair bill and we at Autos Less paid the cost, and paid the cost of one new tire and one used tireWe Autos Less spent roughly $dollars just to keep a happy customer even though they bought a as is car with no warrantyWe advise the customer we would recommend doing an alignment after all the repairs that done and customer picked up carCustomer mother called a week or so later and stated that when took for alignment that they recommended the ball joint be replaced before they could do alignment we advised her she could bring the car back in and let the shop check it back out to make sure that it actually need thatAfter the shop looked at the car they did discover that the car had a little play in the right lower ball joint and advise the customer that they still had the original sub frame also known as cradle with the original ball joint in it that they could put in for $labor or she could buy a brand new ball joint for $and they would put it in for $ laborWould also like to not that all customers that buy cars here at Autos Less the mechanic shop allows them to get the same reduced shop rates as they charge us $hour on all their future repairs and they also get our reduced parts rates with no up chargeWe do our best to keep and make happy customers which I think our reviews show thatThis customers mother wanted Autos Less to pay the bill for a loose ball joint and threatened to leave us bad reviews if we didn'tWe have and did go above and beyond what most dealers would have done just to keep a customer and his other happyWe apologize that his other still felt the need to go this route after all that we have done[redacted] ***
Response to a complaint #I would first like to note the person making the complaint is not the person we Autos Less sold the chevy cavalier too, it was titled and paid for by another personWe at Autos Less do take pride in offering good cheap and reliable transportation to the consumerBy doing so we are able to offer cars in all different price ranges to consumers of different budgetsWe also go the extra step by having all the cars we sell inspected by an outside franchise dealer so that it's not our word of the cars condition but rather the word of a replicable auto shopThe customer's mother called in a little over a couple weeks after he had bought the car to let us know that she thought the sub frame also known as cradle had brokeWe told her her she could bring it by one of the shops we work with and have it inspected by one of their techniciansIn the mean time I pulled the inspection for that car and showed it to the customers mother which we both seen and there was no notes or any indication of any problems with the car and explained to her if it wasn't noted there was no way of me knowing about it.I also explained to the customer that her son signed a buyer's guide stating he was aware he was buying a car as is with no warrantiesAfter the shop inspected the car they said everything looked okay other than the sub frame being rusty and breakingI explained to the customer's mother this and told her how much I could get part for and how much labor time would b and she okayed the workThe shop took longer to get the job done so when the car was done I gave the customer's mother a copy of the repair bill and we at Autos Less paid the cost, and paid the cost of one new tire and one used tireWe Autos Less spent roughly $dollars just to keep a happy customer even though they bought a as is car with no warrantyWe advise the customer we would recommend doing an alignment after all the repairs that done and customer picked up carCustomer mother called a week or so later and stated that when took for alignment that they recommended the ball joint be replaced before they could do alignment we advised her she could bring the car back in and let the shop check it back out to make sure that it actually need thatAfter the shop looked at the car they did discover that the car had a little play in the right lower ball joint and advise the customer that they still had the original sub frame also known as cradle with the original ball joint in it that they could put in for $labor or she could buy a brand new ball joint for $and they would put it in for $ laborWould also like to not that all customers that buy cars here at Autos Less the mechanic shop allows them to get the same reduced shop rates as they charge us $hour on all their future repairs and they also get our reduced parts rates with no up chargeWe do our best to keep and make happy customers which I think our reviews show thatThis customers mother wanted Autos Less to pay the bill for a loose ball joint and threatened to leave us bad reviews if we didn'tWe have and did go above and beyond what most dealers would have done just to keep a customer and his other happyWe apologize that his other still felt the need to go this route after all that we have done[redacted] ***