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November 28, Our dealerships sell over vehicles a year and we understand that we need to operate with good intentions It seems every year we have several customer complaints that are an anomaly of our daily business practices Customers are typically happy when they leave our lot then something happens after the sale that turns us from a good business that helped them to one that is a bad In this case in particular the problem arose because [redacted] s lien holder would not sign off on the title Apparently, the truck was owned by her employer who would need to visit the dealership to transfer ownership so we could refinance the vehicle under [redacted] ’s name [redacted] and her employer had some arrangement regarding their debt to one another We were told that the signer would come in We waited for the visit that never came At first we were told we had to wait because she was on vacation We thought nothing of it Then it was she was too busy We said OK Then we were told that she may visit us the next time she had a hair appointment in the area Then we realized something was amiss when she said that her lawyer would handle the transaction because she was too busy At this point, we have unwound the finance transaction and we will refund the $down payment We wish [redacted] the best and appreciate our opportunity to operate in the state of Washington Sincerely, Han N***, President

November 28, ? Our dealerships sell over vehicles a year and we understand that we need to operate with good intentions.? It seems every year we have several customer complaints that are an anomaly of our daily business practices.? Customers are typically happy when they leave our lot then something happens after the sale that turns us from a good business that helped them to one that is a bad? In this case in particular the problem arose because [redacted] s lien holder would not sign off on the title.? Apparently, the truck was owned by her employer who would need to visit the dealership to transfer ownership so we could refinance the vehicle under [redacted] ’s name.? [redacted] and her employer had some arrangement regarding their debt to one another.? ? We were told that the signer would come in.? We waited for the visit that never came.? At first we were told we had to wait because she was on vacation.? We thought nothing of it.? Then it was she was too busy.? We said OK.? Then we were told that she may visit us the next time she had a hair appointment in the area.? Then we realized something was amiss when she said that her lawyer would handle the transaction because she was too busy.? ? At this point, we have unwound the finance transaction and we will refund the $down payment.? We wish [redacted] the best and appreciate our opportunity to operate in the state of Washington.? ? ? ? ? Sincerely, ? Han N***, President ? ? ?

November 28, Our dealerships sell over vehicles a year and we understand that we need to operate with good intentions. It seems every year we have several customer complaints that are an anomaly of our daily business practices. Customers are typically happy when they
leave our lot then something happens after the sale that turns us from a good business that helped them to one that is a bad In this case in particular the problem arose because *** ***s lien holder would not sign off on the title. Apparently, the truck was owned by her employer who would need to visit the dealership to transfer ownership so we could refinance the vehicle under ***’s name. *** *** and her employer had some arrangement regarding their debt to one another. We were told that the signer would come in. We waited for the visit that never came. At first we were told we had to wait because she was on vacation. We thought nothing of it. Then it was she was too busy. We said OK. Then we were told that she may visit us the next time she had a hair appointment in the area. Then we realized something was amiss when she said that her lawyer would handle the transaction because she was too busy. At this point, we have unwound the finance transaction and we will refund the $down payment. We wish *** *** the best and appreciate our opportunity to operate in the state of Washington. Sincerely, Han N***, President

Dear *** * ***,As a growing car dealership in the State of Washington selling over vehicles a year, we operate ourbusiness with good intentionsIt seems every year we have several customer complaints that are ananomaly of our daily business practicesCustomers are typically happy when
they leave our lot thensomething happens after the sale that turns us from a good business that the customer just bought from toa terrible organization.With the on-set on social media, a company's reputation can be effected immediately by bad reviews,complaints or comments that will negatively affect a businessAt that point it doesn't even matter if theissues or complaints are not true and greatly exaggeratedThis has caused us to evolve and weimplemented a new policy of unwinding a customer's purchase on a per case basisHowever, we doattempt to rectify the problem firstIn this case in particular, we were notified that there was an issue with the customer's vehicleEventhough we sell our vehicles as is, we feel that we addressed the concern by locating and fixing the problem.We have spent over $to keep the customer happyWe even sent the vehicle to the local Chevroletdealer for an inspection to appease the customerWe concluded that there was nothing on our part thatwould satisfy our customer short of unwinding the transactionHis claim of us selling vehicles that havebeen flood damaged is unfoundedWe found no mud in the vehicle crevices that would substantiate this.Or did the Chevrolet dealer determine thisAt this point, we have decided to unwind the customerpurchase to prevent further slander.Thank you.Sincerely,Han N***, President

Dear *** * ***,As a growing car dealership in the State of Washington selling over vehicles a year, we operate ourbusiness with good intentionsIt seems every year we have several customer complaints that are ananomaly of our daily business practicesCustomers are typically happy when
they leave our lot thensomething happens after the sale that turns us from a good business that the customer just bought from toa terrible organization.With the on-set on social media, a company's reputation can be effected immediately by bad reviews,complaints or comments that will negatively affect a businessAt that point it doesn't even matter if theissues or complaints are not true and greatly exaggeratedThis has caused us to evolve and weimplemented a new policy of unwinding a customer's purchase on a per case basisHowever, we doattempt to rectify the problem firstIn this case in particular, we were notified that there was an issue with the customer's vehicleEventhough we sell our vehicles as is, we feel that we addressed the concern by locating and fixing the problem.We have spent over $to keep the customer happyWe even sent the vehicle to the local Chevroletdealer for an inspection to appease the customerWe concluded that there was nothing on our part thatwould satisfy our customer short of unwinding the transactionHis claim of us selling vehicles that havebeen flood damaged is unfoundedWe found no mud in the vehicle crevices that would substantiate this.Or did the Chevrolet dealer determine thisAt this point, we have decided to unwind the customerpurchase to prevent further slander.Thank you.Sincerely,Han N***, President

*** Please See Attached Documents ***
Attn: Revdex.com
From: *** ***, President
Re: *** ***, ID ***
To Whom It May Concern,
Mrs***'s complaint is totally unjustifiedShe had her car repossessed for not making her payments to
the bankHer complaint revolves around repairs that were needed on her vehicle and claims that is was why she missed her payments and had her car repossessedWe cannot be held responsible for a customer's financial situation
As for the repairs performed on the vehicle, Mrs*** only had to pay the deductible and a loaner car was available as part of the extended service contract she purchasedWe believe that Mrs*** is facing some unfortunate financial situation and her vehicle was repossessedWe cannot help with that
Thank You,
*** ***President

November 28, Our dealerships sell over vehicles a year and we understand that we need to operate with good intentions. It seems every year we have several customer complaints that are an anomaly of our daily business practices. Customers are typically happy when they
leave our lot then something happens after the sale that turns us from a good business that helped them to one that is a bad In this case in particular the problem arose because *** ***s lien holder would not sign off on the title. Apparently, the truck was owned by her employer who would need to visit the dealership to transfer ownership so we could refinance the vehicle under ***’s name. *** *** and her employer had some arrangement regarding their debt to one another. We were told that the signer would come in. We waited for the visit that never came. At first we were told we had to wait because she was on vacation. We thought nothing of it. Then it was she was too busy. We said OK. Then we were told that she may visit us the next time she had a hair appointment in the area. Then we realized something was amiss when she said that her lawyer would handle the transaction because she was too busy. At this point, we have unwound the finance transaction and we will refund the $down payment. We wish *** *** the best and appreciate our opportunity to operate in the state of Washington. Sincerely, Han N***, President