Initial Business Response /* (1000, 5, 2015/10/07) */
Contact Name and Title: [redacted] Dir Ops
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@autoaccessoriesgarage.com
Mr. [redacted] contacted us with his return request on Sunday, Oct. 4. Our Returns Dept. began processing his...
request on Monday, Oct. 5.
On Wednesday, Oct. 7 Mr. [redacted] was provided with return instructions and return shipping labels.
As soon as the items are confirmed to be enroute his payment will be refunded in full.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am just very [redacted]et that I spent just as much as the product on labor cost. I am just very [redacted]et that I spent the same cost of the product on labor.
Happy Holidays,
[redacted]
We are very sorry about the delay in shipping your order for the Husky Liners 5th Wheel Tailgate.
At the time you placed your order the estimated ship date we had from the manufacturer was April 18, which was relayed to you via email on the day you placed the order.
On April 21 the...
manufacturer notified us the Tailgate was still on backorder and would not ship for 2 more weeks. This information was relayed to you on April 21.Again the manufacturer was unable to ship the item on the date they promised, at which time we were able to locate a Tailgate in stock at a warehouse distributor.
The item was shipped to you from the distributor on May 9 (UPS tracking# [redacted]) and is scheduled for delivery to you on May 13, 2016.
Again, we apologize for the delay in shipping your order and for the repeated inaccurate information given to us by the manufacturer.
Horrible experience, was lied to by several employees on the status of my order have emails to prove then the manager Corey * made sure to make things even more horrific by treated me like I as a customer did not matter I ordered seat covers through this company and was told a ship time then when the items did not arrive was told for a week they would be expedited to me in time for christmas and the day before christmas was told It was a mistake and the werent ready would not be here and theres nothing they could do I have never been more stressed out ordering online this company should not be in business no accountability and send false emails and tell customers false information worst experience ever buyer beware I still have no idea when my merchandise will be here couldnt get an answer from the manager he was very rude and made us feel it wasnt his problem
[redacted];We are sorry for the confusion over the charging of your payment card for the replacement headlights.Your Revdex.com complaint requests a full refund for the returned headlights to allow you to order the replacement headlights of your choice.Your original payment of $112.00 has...
been refunded in full this morning. There were no restocking fee or return shipping charges deducted from the refund.Please allow several days for the refund to processes through the banking system and post to your payment card account statement.
Initial Business Response /* (1000, 5, 2015/04/13) */
Contact Name and Title: [redacted] Dir Ops
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@autoaccessoriesgarage.com
The discount promotions advertised on our site's banner headlines have restrictions, which are detailed in our Promotional...
Guidelines link, which is accessed by clicking on the "click for restrictions" link in the banner ad. The text of which reads:
"In order to provide you with the best brands and the highest quality shopping experience, we honor certain rules set by the manufacturers whose products we carry. These include MAP (Minimum Advertised Pricing) guidelines and restrictions on using coupons for particular brands.
While we cannot advertise certain coupons or prices online, we may be able to provide deeper discounts over the phone.
This offer excludes: [redacted] Truck Accessories, [redacted] Electronics, [redacted] Research, [redacted] Clutch, [redacted] Sports, [redacted] Energy Suspension, [redacted] Garage, [redacted] Hauler Racks, [redacted] Shifters, [redacted] Liners, [redacted] Performance, [redacted] Car Products, [redacted] Exhaust, [redacted] & [redacted] Power Slot, Power Stop, Pro Comp, [redacted] Hand, [redacted] Filters, [redacted] Racing, [redacted] T-[redacted], [redacted] Truck Covers [redacted]
Brands excluded in this offer are identified when you add the corresponding items to your cart."
Mr. [redacted] ordered [redacted] Liners, which is a brand for which we are unable to offer any discount at all, per [redacted] policy.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While the company blatenkly advertises the 15% discount and states some restrictions may apply, the overwhemly number(> 50) of manufactures are exceptions. So many are exceptions in fact that the discount does not apply in general(the exception becomes the rule)and the adverisement is tharefor, false, deceptive,intended to trick all of its customers to gain a competetive advantage over its cometition, and appears to have been in effect for some time.
Final Business Response /* (4000, 9, 2015/04/15) */
Fewer than half the brands we offer are restricted. For many of those brands listed on the restricted list we are able to offer some discount, but less than the full 15%.
We wish we could offer the full 15% discount on all 279 brands we carry, but in order to offer the broad selection of automotive products seen on our site we must abide by the pricing rules set by the manufacturers or risk violating our agreements with our suppliers.
Final Consumer Response /* (4200, 11, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The discount advertised is not being honored. The company needs to change it's ad to clearly state the actual policy or continue lying to it's customers. There is supposed to be truth in advertising and "as wishing" to follow the law is not the same as compliance. I do not believe the suppliers forced the company to advertise a false discount.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am just very [redacted]et that I spent just as much as the product on labor cost. I am just very [redacted]et that I spent the same cost of the product on labor. Happy Holidays,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/15) */
Contact Name and Title: [redacted] Dir Ops
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
We are very sorry that the item you ordered was on a short backorder. Since you cold not wait for delivery, you...
canceled the order and we issued a full refund within 24 hours of your cancellation request.
When our Accounting Department notified you of the refund, their email inadvertently stated the incorrect amount for the refund. Although a full and complete refund was issued, the email did not include the Illinois sales tax you paid. Your full amount including sales tax was refunded.
As for answering the phone, our Customer Service hours are 7:00AM - 10:00PM weekdays, 8:00AM - 10:00PM Saturdays and 8:00AM - 9:00PM Sundays. These hours are posted on our website. As most of your emails to us were sent outside of those hours, we assume you tried calling while our Customer Service department was closed.
We are very sorry that our product description incorrectly stated the truck ladder rack you ordered is a "no-drill" installation. We apologize for the error and for any inconvenience you have been caused.The product's description on our site will be corrected. Because the error was ours,...
we are refunding your payment in full and you will not be asked to return the [redacted] rack you received. Please keep the reack and use it, sell it or discard it, whichever you choose.Unfortunately we are unable to fulfill your request for a no-drill ladder rack at the price you paid for the [redacted] rack you ordered.
Initial Business Response /* (1000, 5, 2014/08/07) */
Mr. [redacted],
You placed this order with us March 2014. We were notified on August 6, 2014 that you received the inaccurate bolts for install. We were not given the opportunity to send the correct parts to you within the return policy of...
30 days. We have arranged for those correct bolts to be sent to you and they will ship out today. We apologize for any inconvenience the incorrect bolts caused but we will be shipping the correct ones to you. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The product was not removed from the box until the vehicle was in the shop. You say I did not give you the opportunity to replace the U bolts? I was being charged shop time. The only other two choices I had was to continue to pay shop hours while you ship the right ones, or pay the shop to put my truck back together while I wait. Both of these would have been more expensive than buying the correct U bolts and finishing the lift. Your opportunity was when I placed the original order for a 2004 Dodge. You sent a kit for a Chevrolet. I did the cheapest and most reasonable action and I believe you owe me the $120.00 that I spent on U bolts, and you should be thankful and show gratitude that it did not cost more by waiting for you to replace the incorrect U bolts with the correct ones. (Providing you sent the right ones this time.). I find your response unacceptable and encourage you to do the right thing by reimbursing me the $120.00 that it took to make your product function.
Final Business Response /* (4000, 13, 2014/08/15) */
Mr. [redacted],
As we have stated before, our policy clearly states that we do not reimburse for these types of costs. The credit you are requesting is more than the item cost you. If in fact the correct bolts are $120.00, as you have stated, you can sell the set we have just sent you. They are the correct bolts. Your request violates a second policy, which is our return policy. You have had your items for 5 months, which far exceeds our 30 day return policy. As of now, we have provided you with the necessary items to install your kit and you may do what you need to with all the bolts we have sent. Thank you.
Final Consumer Response /* (4200, 11, 2014/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid the asking amount for an item from "experts". I expected that you would send me what I ordered. As explained earlier my truck was being charged for shop time so shipping was not an option because I am certain you would not want to reimburse me for that either. Once again, I did the most cost effective thing available for the situation and you should respect that, admit your short comings by sending the wrong product. Then reimburse the $120.00 I spent on U bolts. As far as me selling the ones you sent me, that's rediculous! Who wants long U bolts without a lift? How about you buy them from me for $120.00? I am pretty sure you reach more buyers than me.
I placed an order with Auto Accessories Garage on their site. My order was shown as shipped by 5/27 but the status was shown as preparing to be shipped. I contacted Lance at Live Chat for an explanation. Lance was rude and refused to answer my questions with a reasonable answer. After 5 days my order still showed as not shipped. I contacted customer service but they responded with more excuses. Day 6 at 2:30 the item had still not shipped I told them to cancel my order. They confirmed my request. The next day I received a notice that the order had shipped. What? I contacted them to ask why they shipped after I cancelled. No response. The next morning I received the order. I contacted them again to send [redacted] back to pick it up. No response. I'm still waiting. I have never had such a nightmare ordering experience. I just want them to go away and leave me alone.
Mr. [redacted] ordered a full set of [redacted] Digital Fit Floor Liners and Cargo Liner for his 2017 GMC Acadia (New body style, 2nd row bench seats, no 3rd row seats). The Cargo Liner was indeed incorrect for his vehicle; our site was incorrect for the Cargo Liner; the 1st and 2nd row Floor...
Liners were listed correctly.Mr. [redacted] contacted us initially to return the Cargo Liner only and we processed his request to return the Cargo Liner, and sent him a return shipping label for the Cargo Liner, at no cost to him for the return shipping.He later stated he wanted to return the Floor Liners as well, even though they DO fit his vehicle. We processed his return request for the Floor Liners, sent him return shipping labels for the Floor Liners, and deducted the return shipping cost for the Floor Liners only from his refund in accordance with our return policy, as there was no fitment or quality issue with the Floor Liners.We do value Mr. [redacted] as a customer, and in consideration for his inconvenience and disappointment in receiving a Cargo Liner that did not fit his vehicle, we are refunding him the $30.61 cost of the return shipping for the Floor Liners.
We are sorry that our customer service did not meet your expectations. It seems there was some confusion as to the type of bucket seats you have in your [redacted] (regular bucket seats or Sport bucket seats). Your order was initially placed for the regular bucket seats. After several...
emails with you it was determined that you most likely have the Sport bucket seats and your order was corrected accordingly.Your order has now shipped and is scheduled for delivery this Friday, August 12, 2016. When you receive your seat covers, if you are not completely satisfied with them, please contact us withing 30 days and we will gladly accept their return or exchange for another product.
Initial Business Response /* (1000, 5, 2015/02/16) */
Contact Name and Title: [redacted] Dir Ops
Contact Phone: XXXX-XXX-XXXX
Contact Email: [redacted]@autoaccessoriesgarage.com
We are sorry for the delay in getting your console cover produced and shipped. A work slowdown by longshoremen at...
all 29 west coast shipping ports has been going on for 14 weeks, and three months of union slowdowns has brought West Coast ports to the brink of gridlock.
At the Port of [redacted] ships stacked are high with containers waiting to be unloaded while other loaded vessels sit at anchor offshore.
Coverking imports most of its fabrics, and due to the dockworkers slowdown material is held up on ships waiting to be unloaded.
Your item's delivery is being delayed as a result of the material shortage. At this time Coverking is unable to provide an accurate ship date for your console cover, as they do not know when the material will be unloaded and delivered to their factory. As soon as we have information we will pass it along to you, and your console cover will be shipped as soon as possible.
I ordered over $400 worth of stuff and it is supposed to take 2-3 weeks for special orders. After 4 weeks of not hearing from them at all I called and they told me it was on back order by the manufacture. When asking how come I was not informed about this I got nothing. Customer service is none existing, I canceled my order right than and there. Save the trouble and go somewhere else.
Candace, Corey, and Marianna were incredible rude and stubborn in our request for a full refund. Candace and Marianna do not speak professionally and Marianna was rude to my mother who has an accent. My mother even asked Marianna to be patient with her speaking, Marianna replied with many sighs. I don't know why providing a full refund required 2 hours of speaking to these 3 people. The only catalyst for a full refund was their comment box on your order page. My mother found that the floor liner manufacturer hadn't created a new, compatible liner for our 2017 model and that their business was falsely advertising that it fit the 2017 model. She then posted all the information and product SKU matching the manufacturer to the product on autoaccessoriesgarage.com's product page. This small trigger (after complicated conversations with their employees) prompted them to hide behind their computers to issue a refund. I don't know if it's a full refund at this point.
I will never buy anything from this place and suggest that no one else should since they have a terrible customer service lead = Candace.
Beware. The website says 20% off for orders over $150 . They only gave me 13% off. Then said the 20% was only for certain orders.
Initial Business Response /* (1000, 5, 2015/10/07) */
Contact Name and Title: [redacted] Dir Ops
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@autoaccessoriesgarage.com
Mr. [redacted] contacted us with his return request on Sunday, Oct. 4. Our Returns Dept. began processing his...
request on Monday, Oct. 5.
On Wednesday, Oct. 7 Mr. [redacted] was provided with return instructions and return shipping labels.
As soon as the items are confirmed to be enroute his payment will be refunded in full.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am just very [redacted]et that I spent just as much as the product on labor cost. I am just very [redacted]et that I spent the same cost of the product on labor.
Happy Holidays,
[redacted]
We are very sorry about the delay in shipping your order for the Husky Liners 5th Wheel Tailgate.
At the time you placed your order the estimated ship date we had from the manufacturer was April 18, which was relayed to you via email on the day you placed the order.
On April 21 the...
manufacturer notified us the Tailgate was still on backorder and would not ship for 2 more weeks. This information was relayed to you on April 21.Again the manufacturer was unable to ship the item on the date they promised, at which time we were able to locate a Tailgate in stock at a warehouse distributor.
The item was shipped to you from the distributor on May 9 (UPS tracking# [redacted]) and is scheduled for delivery to you on May 13, 2016.
Again, we apologize for the delay in shipping your order and for the repeated inaccurate information given to us by the manufacturer.
Horrible experience, was lied to by several employees on the status of my order have emails to prove then the manager Corey * made sure to make things even more horrific by treated me like I as a customer did not matter I ordered seat covers through this company and was told a ship time then when the items did not arrive was told for a week they would be expedited to me in time for christmas and the day before christmas was told It was a mistake and the werent ready would not be here and theres nothing they could do I have never been more stressed out ordering online this company should not be in business no accountability and send false emails and tell customers false information worst experience ever buyer beware I still have no idea when my merchandise will be here couldnt get an answer from the manager he was very rude and made us feel it wasnt his problem
[redacted];We are sorry for the confusion over the charging of your payment card for the replacement headlights.Your Revdex.com complaint requests a full refund for the returned headlights to allow you to order the replacement headlights of your choice.Your original payment of $112.00 has...
been refunded in full this morning. There were no restocking fee or return shipping charges deducted from the refund.Please allow several days for the refund to processes through the banking system and post to your payment card account statement.
Initial Business Response /* (1000, 5, 2015/04/13) */
Contact Name and Title: [redacted] Dir Ops
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@autoaccessoriesgarage.com
The discount promotions advertised on our site's banner headlines have restrictions, which are detailed in our Promotional...
Guidelines link, which is accessed by clicking on the "click for restrictions" link in the banner ad. The text of which reads:
"In order to provide you with the best brands and the highest quality shopping experience, we honor certain rules set by the manufacturers whose products we carry. These include MAP (Minimum Advertised Pricing) guidelines and restrictions on using coupons for particular brands.
While we cannot advertise certain coupons or prices online, we may be able to provide deeper discounts over the phone.
This offer excludes: [redacted] Truck Accessories, [redacted] Electronics, [redacted] Research, [redacted] Clutch, [redacted] Sports, [redacted] Energy Suspension, [redacted] Garage, [redacted] Hauler Racks, [redacted] Shifters, [redacted] Liners, [redacted] Performance, [redacted] Car Products, [redacted] Exhaust, [redacted] & [redacted] Power Slot, Power Stop, Pro Comp, [redacted] Hand, [redacted] Filters, [redacted] Racing, [redacted] T-[redacted], [redacted] Truck Covers [redacted]
Brands excluded in this offer are identified when you add the corresponding items to your cart."
Mr. [redacted] ordered [redacted] Liners, which is a brand for which we are unable to offer any discount at all, per [redacted] policy.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While the company blatenkly advertises the 15% discount and states some restrictions may apply, the overwhemly number(> 50) of manufactures are exceptions. So many are exceptions in fact that the discount does not apply in general(the exception becomes the rule)and the adverisement is tharefor, false, deceptive,intended to trick all of its customers to gain a competetive advantage over its cometition, and appears to have been in effect for some time.
Final Business Response /* (4000, 9, 2015/04/15) */
Fewer than half the brands we offer are restricted. For many of those brands listed on the restricted list we are able to offer some discount, but less than the full 15%.
We wish we could offer the full 15% discount on all 279 brands we carry, but in order to offer the broad selection of automotive products seen on our site we must abide by the pricing rules set by the manufacturers or risk violating our agreements with our suppliers.
Final Consumer Response /* (4200, 11, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The discount advertised is not being honored. The company needs to change it's ad to clearly state the actual policy or continue lying to it's customers. There is supposed to be truth in advertising and "as wishing" to follow the law is not the same as compliance. I do not believe the suppliers forced the company to advertise a false discount.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am just very [redacted]et that I spent just as much as the product on labor cost. I am just very [redacted]et that I spent the same cost of the product on labor. Happy Holidays,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/15) */
Contact Name and Title: [redacted] Dir Ops
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
We are very sorry that the item you ordered was on a short backorder. Since you cold not wait for delivery, you...
canceled the order and we issued a full refund within 24 hours of your cancellation request.
When our Accounting Department notified you of the refund, their email inadvertently stated the incorrect amount for the refund. Although a full and complete refund was issued, the email did not include the Illinois sales tax you paid. Your full amount including sales tax was refunded.
As for answering the phone, our Customer Service hours are 7:00AM - 10:00PM weekdays, 8:00AM - 10:00PM Saturdays and 8:00AM - 9:00PM Sundays. These hours are posted on our website. As most of your emails to us were sent outside of those hours, we assume you tried calling while our Customer Service department was closed.
We are very sorry that our product description incorrectly stated the truck ladder rack you ordered is a "no-drill" installation. We apologize for the error and for any inconvenience you have been caused.The product's description on our site will be corrected. Because the error was ours,...
we are refunding your payment in full and you will not be asked to return the [redacted] rack you received. Please keep the reack and use it, sell it or discard it, whichever you choose.Unfortunately we are unable to fulfill your request for a no-drill ladder rack at the price you paid for the [redacted] rack you ordered.
Initial Business Response /* (1000, 5, 2014/08/07) */
Mr. [redacted],
You placed this order with us March 2014. We were notified on August 6, 2014 that you received the inaccurate bolts for install. We were not given the opportunity to send the correct parts to you within the return policy of...
30 days. We have arranged for those correct bolts to be sent to you and they will ship out today. We apologize for any inconvenience the incorrect bolts caused but we will be shipping the correct ones to you. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The product was not removed from the box until the vehicle was in the shop. You say I did not give you the opportunity to replace the U bolts? I was being charged shop time. The only other two choices I had was to continue to pay shop hours while you ship the right ones, or pay the shop to put my truck back together while I wait. Both of these would have been more expensive than buying the correct U bolts and finishing the lift. Your opportunity was when I placed the original order for a 2004 Dodge. You sent a kit for a Chevrolet. I did the cheapest and most reasonable action and I believe you owe me the $120.00 that I spent on U bolts, and you should be thankful and show gratitude that it did not cost more by waiting for you to replace the incorrect U bolts with the correct ones. (Providing you sent the right ones this time.). I find your response unacceptable and encourage you to do the right thing by reimbursing me the $120.00 that it took to make your product function.
Final Business Response /* (4000, 13, 2014/08/15) */
Mr. [redacted],
As we have stated before, our policy clearly states that we do not reimburse for these types of costs. The credit you are requesting is more than the item cost you. If in fact the correct bolts are $120.00, as you have stated, you can sell the set we have just sent you. They are the correct bolts. Your request violates a second policy, which is our return policy. You have had your items for 5 months, which far exceeds our 30 day return policy. As of now, we have provided you with the necessary items to install your kit and you may do what you need to with all the bolts we have sent. Thank you.
Final Consumer Response /* (4200, 11, 2014/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid the asking amount for an item from "experts". I expected that you would send me what I ordered. As explained earlier my truck was being charged for shop time so shipping was not an option because I am certain you would not want to reimburse me for that either. Once again, I did the most cost effective thing available for the situation and you should respect that, admit your short comings by sending the wrong product. Then reimburse the $120.00 I spent on U bolts. As far as me selling the ones you sent me, that's rediculous! Who wants long U bolts without a lift? How about you buy them from me for $120.00? I am pretty sure you reach more buyers than me.
I placed an order with Auto Accessories Garage on their site. My order was shown as shipped by 5/27 but the status was shown as preparing to be shipped. I contacted Lance at Live Chat for an explanation. Lance was rude and refused to answer my questions with a reasonable answer. After 5 days my order still showed as not shipped. I contacted customer service but they responded with more excuses. Day 6 at 2:30 the item had still not shipped I told them to cancel my order. They confirmed my request. The next day I received a notice that the order had shipped. What? I contacted them to ask why they shipped after I cancelled. No response. The next morning I received the order. I contacted them again to send [redacted] back to pick it up. No response. I'm still waiting. I have never had such a nightmare ordering experience. I just want them to go away and leave me alone.
Mr. [redacted] ordered a full set of [redacted] Digital Fit Floor Liners and Cargo Liner for his 2017 GMC Acadia (New body style, 2nd row bench seats, no 3rd row seats). The Cargo Liner was indeed incorrect for his vehicle; our site was incorrect for the Cargo Liner; the 1st and 2nd row Floor...
Liners were listed correctly.Mr. [redacted] contacted us initially to return the Cargo Liner only and we processed his request to return the Cargo Liner, and sent him a return shipping label for the Cargo Liner, at no cost to him for the return shipping.He later stated he wanted to return the Floor Liners as well, even though they DO fit his vehicle. We processed his return request for the Floor Liners, sent him return shipping labels for the Floor Liners, and deducted the return shipping cost for the Floor Liners only from his refund in accordance with our return policy, as there was no fitment or quality issue with the Floor Liners.We do value Mr. [redacted] as a customer, and in consideration for his inconvenience and disappointment in receiving a Cargo Liner that did not fit his vehicle, we are refunding him the $30.61 cost of the return shipping for the Floor Liners.
We are sorry that our customer service did not meet your expectations. It seems there was some confusion as to the type of bucket seats you have in your [redacted] (regular bucket seats or Sport bucket seats). Your order was initially placed for the regular bucket seats. After several...
emails with you it was determined that you most likely have the Sport bucket seats and your order was corrected accordingly.Your order has now shipped and is scheduled for delivery this Friday, August 12, 2016. When you receive your seat covers, if you are not completely satisfied with them, please contact us withing 30 days and we will gladly accept their return or exchange for another product.
Initial Business Response /* (1000, 5, 2015/02/16) */
Contact Name and Title: [redacted] Dir Ops
Contact Phone: XXXX-XXX-XXXX
Contact Email: [redacted]@autoaccessoriesgarage.com
We are sorry for the delay in getting your console cover produced and shipped. A work slowdown by longshoremen at...
all 29 west coast shipping ports has been going on for 14 weeks, and three months of union slowdowns has brought West Coast ports to the brink of gridlock.
At the Port of [redacted] ships stacked are high with containers waiting to be unloaded while other loaded vessels sit at anchor offshore.
Coverking imports most of its fabrics, and due to the dockworkers slowdown material is held up on ships waiting to be unloaded.
Your item's delivery is being delayed as a result of the material shortage. At this time Coverking is unable to provide an accurate ship date for your console cover, as they do not know when the material will be unloaded and delivered to their factory. As soon as we have information we will pass it along to you, and your console cover will be shipped as soon as possible.
I ordered over $400 worth of stuff and it is supposed to take 2-3 weeks for special orders. After 4 weeks of not hearing from them at all I called and they told me it was on back order by the manufacture. When asking how come I was not informed about this I got nothing. Customer service is none existing, I canceled my order right than and there. Save the trouble and go somewhere else.
Candace, Corey, and Marianna were incredible rude and stubborn in our request for a full refund. Candace and Marianna do not speak professionally and Marianna was rude to my mother who has an accent. My mother even asked Marianna to be patient with her speaking, Marianna replied with many sighs. I don't know why providing a full refund required 2 hours of speaking to these 3 people. The only catalyst for a full refund was their comment box on your order page. My mother found that the floor liner manufacturer hadn't created a new, compatible liner for our 2017 model and that their business was falsely advertising that it fit the 2017 model. She then posted all the information and product SKU matching the manufacturer to the product on autoaccessoriesgarage.com's product page. This small trigger (after complicated conversations with their employees) prompted them to hide behind their computers to issue a refund. I don't know if it's a full refund at this point.
I will never buy anything from this place and suggest that no one else should since they have a terrible customer service lead = Candace.