Autoamore

I bought a Car (VW Passat 3.6L) from them, after only two days, I came back to them, because, the car has too many problems such as (weird sounds/ Oil leaks from Engine/transmission, brakes rotors), Note that They didn't tell me about these problems while the purchasing process, However, although, the emergency, they refuse to check the car and gave me an appointment, that was after two weeks, After checking the car, they told me that they will charge me for repairing the problems that they didn't tell me about before, because, it is my mistake, as I didn't inspect the car before buying it at the repair shop to report the major issues (Engine/ transmission) that the car has due to may be an old accident underneath, and to recommend me to not buy the car The above contradicts with what they claimed about their honesty and integrity

I never write reviews but these guys offered me some of the best customer service I’ve ever received As a business owner myself, I always judge business on how they treat customersZaim, Irfan, and his staff really knocked it out of the parkI bought my Toyota Prius at a very reasonable priceZaim walked me around the car and showed me their shop where they do their inspection on all their carsI even met their mechanic Louie They shared best practices for taking care of my new hybridFurthermore, my car was a clean car fax and a one owner vehicleIt was an overall pleasant experienceI’m looking to buy a car for my wife and I will definitely be coming backThanks guys!!

Amazing service! Holymoly! I’ve been scammed so many times I can’t even tell youI legit waited months to write the review and the only reason why I’m here writing it is because I ended up going to a big dealership with my brother who wanted a new Escalade and we got some mediocre serviceAutoamore didn’t have what he wanted otherwise I would have never stepped foot elsewhereThe staff is super sweetThey always answer their phones and they also get back to me with any question I haveI am so glad I found these guys and I’m definitely going to bring them more businessAsk for Irfan or Z

I bought a Car (VW Passat 3.6L) from them, after only two days, I came back to them, because, the car has too many problems such as (weird sounds/ Oil leaks from Engine/transmission, brakes rotors),
Note that They didn't tell me about these problems while the purchasing process,
However, although, the emergency, they refuse to check the car and gave me an appointment, that was after two weeks,
After checking the car, they told me that they will charge me for repairing the problems that they didn't tell me about before, because, it is my mistake, as I didn't inspect the car before buying it at the repair shop to report the major issues (Engine/ transmission) that the car has due to may be an old accident underneath, and to recommend me to not buy the car
The above contradicts with what they claimed about their honesty and integrity

Hello, I purchased a *** Murano from a dealership by the name of Autoamore on 12-6-for the amount of $6,The dealer that sold me the car was the owner and manager who's name is *** ***I am unfortunately not very knowledgeable about carsWhen I purchased the vehicle *** told me that I had hours to purchase a warranty on the vehicle, but at the end of sale he was too busy with a new customer to go over the warranty optionsHe insisted he would cover the warranty information with me the next business dayI called him the next business day and I was never able to get a hold of himSoon after purchasing the vehicle, the service engine light came onI had the car checked and the error code was for a Catalytic ConverterFurthermore there were more issues identified with the car including the following; Replace Air Filter Change Oil and filter Inner Tire Rods worn Replace Transmission Drain Plug Gasket Front Engine Mount Cracked Rear Engine mount Torn

I bought a Car (VW Passat 3.6L) from them, after only two days, I came back to them, because, the car has too many problems such as (weird sounds/ Oil leaks from Engine/transmission, brakes rotors),
Note that They didn't tell me about these problems while the purchasing process,
However, although, the emergency, they refuse to check the car and gave me an appointment, that was after two weeks,
After checking the car, they told me that they will charge me for repairing the problems that they didn't tell me about before, because, it is my mistake, as I didn't inspect the car before buying it at the repair shop to report the major issues (Engine/ transmission) that the car has due to may be an old accident underneath, and to recommend me to not buy the car
The above contradicts with what they claimed about their honesty and integrity

I never write reviews but these guys offered me some of the best customer service I’ve ever received
As a business owner myself, I always judge business on how they treat customersZaim, Irfan, and his staff really knocked it out of the parkI bought my Toyota Prius at a very reasonable priceZaim walked me around the car and showed me their shop where they do their inspection on all their carsI even met their mechanic Louie
They shared best practices for taking care of my new hybridFurthermore, my car was a clean car fax and a one owner vehicleIt was an overall pleasant experienceI’m looking to buy a car for my wife and I will definitely be coming backThanks guys!!

WowWhat can I say? These guys are the bestI would have never thought buying a car would be so easy and care freeI had some minor issues with the car, and they helpedIt’s a used car, I knew what to expect, but they were there for me 100%

Hey [redacted], I'm sorry about the experience and impression you had with Autoamore.  [redacted], you purchased a 2006 [redacted] Murano in December of 2016 with 128,192 miles. Prior to your purchase, a safety inspection, a smog inspection, a complete cooling system service, including a complete...

powertrain inspection were performed by an ASE certified repair shop. You test drove the vehicle and informed us it drove great and we continued to finish the deal.  We offered you an Extended Service Contract which you DECLINED. We advised you the sale was AS-IS and you happily agreed.  You reached out to us after servicing your vehicle at Top Tech  weeks after the sale date and stated there were some issues.  We immediately notified you to bring the vehicle in to check out the concerns. Top Tech listed a few things on their repair order and without you asking us to take a look at your car, we advised you to bring it in so we could take a look at it. Once again, you purchased the vehicle AS-IS, however we AGREED to cover the costs for the requested items.  Even though you purchased it AS-IS, we replaced the front brakes and resurfaced the rotors, replaced the rear brakes and resurfaced the rotors, replaced the driver side front tie rod end, replaced a power steering pressure line hose, replaced the exhaust manifold, replaced engine mounts and replaced all 4 tires with brand new tires. The brakes and tires were all within safety specifications upon the day of purchase, however your third party repair shop suggested replacing them soon.  As a courtesy and as our ongoing effort and commitment to provide the best possible service for an Independent Used Car Dealership, we replaced them all FREE OF CHARGE. That means the thousands of dollars you're referring to were covered by us at Autoamore on a AS-IS vehicle.   Keep in mind, YOU DECLINED THE SERVICE CONTRACT. However we replaced more parts than an Extended Service Contract would even cover. In the time you left the car with us, which was only 2 days, you were provided with a Loaner Vehicle.  You also came back to us a two months later with a minor concern that we helped you with.  You also received a Loaner Vehicle on this occasion.  As a courtesy we also covered the gas on both occasions.  If this is terrible customer service, you ought to see every other dealership that sells cars AS-IS.  Franchise Dealerships do absolutely nothing post sale if a vehicle is sold AS-IS.   Once again, sorry about the impression you were left with.  That being said, I thank you for your feedback, and if you would like to discuss further you're welcome to give us a call. We hope you the best in the future.All the best,

I am rejecting this response because: [redacted] is lying about [redacted] approving me on a 1 month recourse.I contacted [redacted] several times in march to make a payment and every time I was told there was no account due to waiting on autoamore to fax a missing form. Therefore [redacted] never funded any money because the loan was never approved due to [redacted] never sending in the required paper work. He just wants to pocket my money and turn around and re sell the car to make even more money. If [redacted] had funded money to him they would have reposed the car them self I already know how it works. Like I said before I had the money to pay the car when I received the notice of repossession I contacted [redacted] to make the supposedly past due amount and the said they had never funded the vehicle due to non cooperation from autoamore. in his own response he says he had to pay [redacted] back the money they funded then turn around and says [redacted] sent back the title to dmv and placed autoamore as the lien holder because they never funded the car. Caught in his own lie he just trying to get over on me because I am a girl. All I want is my money back he obviously is not a honest business man I am now left without a vehicle due to his incompetence.as far as the vehicle being damaged it's minor wear and tear it was a car from the auction so he's acting like it was in immaculate condition. I want my down payment if I have to take bigger and more legal I action I guess I will because he just out selling lemon cars and taking innocent peoples money. He doesn't know how to run a car business the only reason he sent the letter of seizure is because I called him and told him the lawyer I spoke with said he needed to send me a letter of intent to sell, because when car are reposed an intent to sell is supposed to be sent out and I am to be given the opportunity to get the car back but that was not the case with him.so now I don't care about that car I need my down payment to get another car from a professional who isn't out to take peoples money

I am rejecting this response because: You claimed to fix the items that were wrong, but the issues remained and you failed to provide paperwork that any maintenance was done. I wanted a warranty, and you told me you would follow through within 24 hours to provide the details of the warranty which you did not have available at the time of purchase. You failed to follow through. You sold a lemon with new tires, and the car continues to have additional major mechanical issues. You run a shady business, with poor quality materials and terrible customer service. I had to personally replace windshield wipers on the loaner cars you provided just to make them safe to drive!

[redacted] purchased a 2003 [redacted] Accord LX from Autoamore, LLC. on February 10, 2015. Based upon [redacted]’s credit history [redacted], a financial institution specializing in sub-prime auto loans, approved [redacted] for a loan on the 2003 [redacted] Accord. [redacted] was approved despite her previous...

repossession on her credit history that occurred through [redacted]. The loan approval was based upon the fact that [redacted] would make her first month payment due to the fact [redacted] agreed to fund the loan based upon a 1-month recourse. A 1-month recourse means if [redacted] doesn’t make her payment to [redacted], it is our responsibility, Autoamore, to repossess the car back from [redacted] and pay [redacted] the money they funded. [redacted] sent the title back to the DMV and the DMV placed Autoamore as the lienholder on the vehicle since we never received funding from [redacted]. After speaking with Amy at [redacted] in regards to Deal # [redacted] ([redacted]’s Deal # that was provided to her on 2-10-2015), Amy advised that upon [redacted] signing all the necessary paperwork and documentation [redacted] was aware she has to send payment in the amount of 277.07 before 3/10/2015. 11 days after the payment isn’t received it became Autoamore’s responsibility to take action with the 2003 [redacted] Accord. Documented contact with [redacted] was attempted several times throughout the month of April. April 8th [redacted] responded to [redacted]’s texts in regards to returning Autoamore’s missed call. [redacted] said she would call back April 9th and no call was received. Autoamore attempted to call on April 10th and left a voicemail on [redacted]’s phone number. [redacted] avoided contacting Autoamore. On April 20th 2015 a phone call and voicemail was left on [redacted]’s phone. Text messages were sent on the 20th, 21st, and the 22nd and no return text was ever received from [redacted]. A voicemail was also left with [redacted] on the 22nd. [redacted] had stated over a phone call conversation during the week of the 8th that she would be coming in to do the paperwork with [redacted] over again and/or discuss possible in-house financing at the same rate [redacted] offered. [redacted] never came in. The month of May went by with no trace of [redacted]. Several phone calls were made however [redacted] never answered. A certified letter signed stating payment is required within 14 days was sent. If the payment was not received, repossession would occur. The car was repossessed and a notice of seizure was sent June 19, 2015. It wasn’t until then that Autoamore received a call from [redacted]. [redacted] knowingly avoided making payment on her car, despite having a previous repossession on her record. She also ignored several phone calls and contact from Autoamore completely after April. [redacted] missed four payments, Mar 10th 1015, April 10th 2015, May 10th 2015, and June 10th 2015. [redacted] was given ample time to resolve the issue, however never did. DMV Investigations stated Autoamore has the full and complete right to repossess a vehicle that is under titled ownership by Autoamore. The 2003 [redacted] Accord incurred damage on the driver side front and rear doors ( key marks as if the vehicle was scratched all along the doors with a key, front bumper scrapes, and passenger side view mirror scrapes)

Hey [redacted],Receipts of all the work performed were provided to you upon pick up of the vehicle. I have attached additional copies of the receipts of the work performed on your vehicle for you to see here. Details of the warranty were available to view at the dealership, and always are available to view through the various pamphlets we have on display with the companies we are contracted with. The receipts provided will show the work performed on the vehicle outside of simply putting new tires. We sincerely apologize for the issues you are facing with your car and are unable to do anything further. Best Regards,Autoamore

We sold [redacted] a 2003 [redacted] Eclipse "As Is" on January 16 2016 for a total for a total cash price of $2400.33. Prior to selling the vehicle to [redacted] we smogged the car, replaced the front valve cover gasket. [redacted] declined to purchase the warranty that we offered him. He understood that we were selling the car as is and that we would not cover any repairs on the vehicle after the sale. Even after the sale [redacted] took the car to [redacted] and we paid for an O-ring to be replaced and for the front valve cover gasket to be resealed even though there was no issue with it. We did this upon request from [redacted]'s mother. We advised [redacted] that we were not paying for any repairs beyond the sale date of the car and we still went ahead and covered some.The transmission had no issues shifting up or down upon sale of the vehicle otherwise [redacted] wouldn't have purchased the vehicle. [redacted] took the car to [redacted] and they stated that it wouldn't go into overdrive. Overdrive is a term used to describe the operation of an automobile cruising at sustained speed with reduced engine speed, leading to better fuel consumption. This doesn't affect the shifting of the vehicle. We stayed in contact with [redacted] post sale to assist with the concern regarding the oil leaks, however no further assistance will be provided to [redacted], regarding the oil leak, however no further assistance will be provided to [redacted].Sincerly,Automore

Review: Not long ago I purchased a used car from an auto shop called Autoamore in which I came across a gentleman named [redacted] who sold me a 2003 [redacted] Eclipse Gts. Upon meeting him I talked with him to purchase the car he insured me that the car was in good condition mechanically besides the bad paint job and scratches on the top of the vehicle. Days later I took my car to get a full inspection in which I found out that my transmission was in bad shape and it needed alot more money to keep the car running than the price I purchased the car. I contacted [redacted] to speak in regards to the car and he told me it was sold as is and it was not his obligations or responsibility to pay for the car repairs. I beleive that I should be reprimanded my full $2400 due to false statements and advertisements.Desired Settlement: I would like to recieve my full amount of purchase for the car which is $2400.

Business

Response:

We sold [redacted] a 2003 [redacted] Eclipse "As Is" on January 16 2016 for a total for a total cash price of $2400.33. Prior to selling the vehicle to [redacted] we smogged the car, replaced the front valve cover gasket. [redacted] declined to purchase the warranty that we offered him. He understood that we were selling the car as is and that we would not cover any repairs on the vehicle after the sale. Even after the sale [redacted] took the car to [redacted] and we paid for an O-ring to be replaced and for the front valve cover gasket to be resealed even though there was no issue with it. We did this upon request from [redacted]'s mother. We advised [redacted] that we were not paying for any repairs beyond the sale date of the car and we still went ahead and covered some.

Review: ON FEBRUARY 10TH 2015 I FINANCED A 2003 [redacted] ACCORD FROM AUTOAMORE THROUGH [redacted]I PUT A CASH DOWN PAYMENT OF $2000 AND SIGNED A LEASE WITH [redacted] AND DROVE OFF WITH THE [redacted].TWO DAYS LATER I RECEIVED A PHONE INTERVIEW FROM [redacted] TELLING ME MY LOAN WAS APPROVED THROUGH THEM AND I SHOULD BE RECEIVING A WELCOME PACKET ALONG WITH PAYMENT BOOK.AROUND MARCH 8TH 2015 I RELIAZED I HADN'T RECEIVED ANY PAYMENT BOOK SO I CALLED [redacted] TO SEE HOW I WOULD GO ABOUT MAKING A PAYMENT AND THEY INFORMED ME THAT THEY WERE WAITING FOR A FORM FROM AUTOAMORE TO CREATE AN ACCOUNT,AND THAT THE DEALER WAS GOING TO BE TAKING THAT FORM TO THEM THAT DAY.I CALLED [redacted] 2 DAYS LATER TO MAKE A PAYMENT AND STILL THEY WERE WAITING ON THE DEALER TO SUBMIT THE FORM,ONCE THAT HAPPENED THEY WOULD SEND MY PAYMENT BOOK.SO I WAS WAITING FOR THIS PAYMENT BOOK.IN APRIL THE DEALER CALLED ME AND WANTED ME TO BRING MORE MONEY AND SIGN A NEW LEASE DIFFERENT FROM THE ORIGINAL AGREEMENT.HE KEEP CALLING ME HARASSING ME TO BRING MORE MONEY AND SIGN A NEW LEASE THROUGH HIM NOT EVEN [redacted].SO I NEVER RESPONDED BECAUSE I FELT HE WAS TRYING TO RIP ME OFF IF I WAS ALREADY APPROVED THROUGH [redacted] WHY WOULD I NEED TO SIGN A NEW LEASE WITH HIM AND BRING MORE MONEY FOR THE DOWN PAYMENT.SO I DECIDED TO WAIT ON [redacted] TO SEND ME THE PAYMENT BOOK.ON JUNE 1ST 2015 I RECEVIED A LETTER FROM AUTOAMORE STATING THAT I WAS PAST DUE IN THE AMOUNT OF $831.21 AND THAT IT WAS A BREACH OF CONTRACT AND MY CAR WOULD BE REPOSSESSED.SO I CALLED [redacted] TO PAY THAT AND THEY SAID THERE WAS NO ACCOUNT.SO I HAVE NO IDEA HOW I WAS IN BREACH OF CONTRACT IF MY CONTRACT WAS WITH [redacted].ON JUNE 17TH 2015 WHILE AT WORK AUTOAMORE REPOSSESSED MY CAR.ON JUNE 19TH 2015 I CONTACTED IRFAN AT AUTOAMRE ABOUT MY PROPERTY AND HE TOLD ME THERE WAS NOT AN OPTION FOR ME TO GET THE CAR BACK.Desired Settlement: I WANT THE ORIGINAL AGREEMENT THROUGH [redacted] OR MY DOWN PAYMENT OF $2000.00 BACK

Business

Response:

[redacted] purchased a 2003 [redacted] Accord LX from Autoamore, LLC. on February 10, 2015. Based upon [redacted]’s credit history [redacted], a financial institution specializing in sub-prime auto loans, approved [redacted] for a loan on the 2003 [redacted] Accord. [redacted] was approved despite her previous repossession on her credit history that occurred through [redacted]. The loan approval was based upon the fact that [redacted] would make her first month payment due to the fact [redacted] agreed to fund the loan based upon a 1-month recourse. A 1-month recourse means if [redacted] doesn’t make her payment to [redacted], it is our responsibility, Autoamore, to repossess the car back from [redacted] and pay [redacted] the money they funded. [redacted] sent the title back to the DMV and the DMV placed Autoamore as the lienholder on the vehicle since we never received funding from [redacted]. After speaking with Amy at [redacted] in regards to Deal # [redacted] ([redacted]’s Deal # that was provided to her on 2-10-2015), Amy advised that upon [redacted] signing all the necessary paperwork and documentation [redacted] was aware she has to send payment in the amount of 277.07 before 3/10/2015. 11 days after the payment isn’t received it became Autoamore’s responsibility to take action with the 2003 [redacted] Accord. Documented contact with [redacted] was attempted several times throughout the month of April. April 8th [redacted] responded to [redacted]’s texts in regards to returning Autoamore’s missed call. [redacted] said she would call back April 9th and no call was received. Autoamore attempted to call on April 10th and left a voicemail on [redacted]’s phone number. [redacted] avoided contacting Autoamore. On April 20th 2015 a phone call and voicemail was left on [redacted]’s phone. Text messages were sent on the 20th, 21st, and the 22nd and no return text was ever received from [redacted]. A voicemail was also left with [redacted] on the 22nd. [redacted] had stated over a phone call conversation during the week of the 8th that she would be coming in to do the paperwork with [redacted] over again and/or discuss possible in-house financing at the same rate [redacted] offered. [redacted] never came in. The month of May went by with no trace of [redacted]. Several phone calls were made however [redacted] never answered. A certified letter signed stating payment is required within 14 days was sent. If the payment was not received, repossession would occur. The car was repossessed and a notice of seizure was sent June 19, 2015. It wasn’t until then that Autoamore received a call from [redacted]. [redacted] knowingly avoided making payment on her car, despite having a previous repossession on her record. She also ignored several phone calls and contact from Autoamore completely after April. [redacted] missed four payments, Mar 10th 1015, April 10th 2015, May 10th 2015, and June 10th 2015. [redacted] was given ample time to resolve the issue, however never did. DMV Investigations stated Autoamore has the full and complete right to repossess a vehicle that is under titled ownership by Autoamore. The 2003 [redacted] Accord incurred damage on the driver side front and rear doors ( key marks as if the vehicle was scratched all along the doors with a key, front bumper scrapes, and passenger side view mirror scrapes)

Consumer

Response:

I am rejecting this response because: [redacted] is lying about [redacted] approving me on a 1 month recourse.I contacted [redacted] several times in march to make a payment and every time I was told there was no account due to waiting on autoamore to fax a missing form. Therefore [redacted] never funded any money because the loan was never approved due to [redacted] never sending in the required paper work. He just wants to pocket my money and turn around and re sell the car to make even more money. If [redacted] had funded money to him they would have reposed the car them self I already know how it works. Like I said before I had the money to pay the car when I received the notice of repossession I contacted [redacted] to make the supposedly past due amount and the said they had never funded the vehicle due to non cooperation from autoamore. in his own response he says he had to pay [redacted] back the money they funded then turn around and says [redacted] sent back the title to dmv and placed autoamore as the lien holder because they never funded the car. Caught in his own lie he just trying to get over on me because I am a girl. All I want is my money back he obviously is not a honest business man I am now left without a vehicle due to his incompetence.as far as the vehicle being damaged it's minor wear and tear it was a car from the auction so he's acting like it was in immaculate condition. I want my down payment if I have to take bigger and more legal I action I guess I will because he just out selling lemon cars and taking innocent peoples money. He doesn't know how to run a car business the only reason he sent the letter of seizure is because I called him and told him the lawyer I spoke with said he needed to send me a letter of intent to sell, because when car are reposed an intent to sell is supposed to be sent out and I am to be given the opportunity to get the car back but that was not the case with him.so now I don't care about that car I need my down payment to get another car from a professional who isn't out to take peoples money

Business

Response:

The following attachments show various information that applies to Gina's case. - The "accord title" depicts Autoamore as the Lienholder/owner of the vehicle towards to the lower. The issue date on the top right shows 4/7/15. This was after Lobel released the title back to us due to failure to pay.- The "conf" file shows confirmation that [redacted] received two letters from us by certified mail which were signed upon being received.- The "failure to pay" attachments show a notice sent out to [redacted] identifying what needs to be paid/completed before Autoamore attemps to recover it's assets. This document identified the length of how late Gina's payments were as well as a notice that repossession will occur if payments is not received.- The "notice of seizure" documents identifies Autoamore as the owner/lienholder of the vehicle as well as identifies the vehicle has been repossessed. This notice also lists the items contained within the vehicle. The last two files show the text conversations between [redacted] and [redacted] and depict [redacted] failing to respond to [redacted]'s messages. It wasn't until a month and a half after that conversation that Autoamore sent out a notice to [redacted] in regards to payment. Several attempts were made to reach out to [redacted] and settle the situation in correct fashion, however [redacted] failed to respond and failed to make any sort of payment beyond her initial $2000 deposit. [redacted] knowingly purchased a car which she was required to make payments for and didn't for 3 and a half months. The only recourse was to repossess the vehicle. Upon repossession, new keys needed to be made and reprogrammed. Charges were incurred to Autoamore for the repossession. The front bumper was damaged as well as one side of the vehicle having "key" scratches that went well within the paint beyond the clear coat of the vehicle.