Thank you for your recent email to AutoAnything. After researching your order it appears we have processed a return for you at no charge to you. Once the item is in transit back you will receive a full refund in the amount of $279.99. We will be paying for...
the return shipping back so there will be no cost to you. It appears everything has been resolved on your order. if there is anything else we can assist you with please do not hesitate to reach out. We truly apologize for the inconvenience and we have caused you.
Regards,
[redacted]
I want to start and say this is a negative complaint against Autoanything. I recently was about to purchase some new Spyder head light new low / high led kits to total about $437 which is quite a bit for headlights. Anyway I chatted with one of there agents on the site and he quoted me $223.00 for just my Spyder headlights which included discounts and stuff so I thought that's a great deal, cant pass it up. I started placing my order like entering credit card info, shipping info and everything else you have to enter before you buy. I was on the very last of the order all I had to do was submit my order and it was shipping out, just before I submitted I noticed the bulbs for my low beam were for a 2006 Acura so that's weird I have a 2016 ram 2500 truck, so I opened a chat and talked with another agent he said those do work for my truck and so I thought ok no problem. Here's where my complaint comes in, the agent noticed I was getting a great deal on these. He even said himself as employees they cant get them for that price, he claimed the price expired even though everything went through on my order form and said nothing of expired, so he jumped into my order form and charged me $30 more for something that I was already told that's what I would pay. So I didn't buy a thing since I was getting blown over like that. As a business that's something you don't do especially when I have pics of my order with the $223 Spyder headlights on it. So I encourage people if you buy from them make sure you don't get screwed over like I did, because it sounds like the agent was more upset I was getting a great deal. Anyway good luck with that site, will not be recommending id go to Realtruck.com.
The reason we denied the return is because the customer installed the lights. We have no way to determine how the lights were damaged once the customer installs the item. If the item had not been installed we could have filed a damage claim with the shipping company and...
provided a replacement part. We do not have a way to determine who damaged the part once installed and therefore are unable to file a damage claim or a return at this point. Our website states our return policy below. We would be happy to provide the customer a discount on a new set of headlights if interested. AutoAnything's Return Policy as stated on [redacted]
Revdex.com,
sans-serif;">
Thank you for sending this directly to me. There are freight laws we cannot control. Once a customer signs the freight Bill of Lading (which is a legal document) stating they are accepting it as is we are not legally able to file a claim. We sent the customer an email letting them know the freight laws and asking that they fully inspect the item prior to signing for it because once it is signed they are stuck with it regardless of the damage. That is why we were unable to file a claim or credit back the customer.
The customer filed a chargeback with their credit card company, they received a full refund from us because of it in the amount of $699.95 and they also have the product. We do not have anything else to provide the customer at this time.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...
action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They told that to me once before. This complaint will remain active for 90 days to ensure the validity of their statement.
Regards,
[redacted]
The original call from the customer for the warranty request was due to rust which is considered "finish" and not defect. Defective is considered only when a part is not working properly. If the customer is now saying the part is defective, and no longer works, we would need to see photos. Unfortunately, rust is not considered a defect with this manufacturer. They will only replace the part if the part is defective and will not function. AutoAnything has a 30 day return policy. We allow a customer to return something within 30 days. After that the part is deemed a warranty and is handled by the manufacturer. We always will help facilitate a warranty request for our customers but the manufacturer is who makes the call since it is there part and there warranty policy. The $150 was from AutoAnything, we wanted to help the customer out somehow but we cannot approve to replace something that is not qualified under the [redacted] warranty policy.
Revdex.com,
The have been in constant communication with this customer and have resolved the issue. Everything on our end is resolved, thank you for the follow up.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am still unhappy with the false advertising the company provided
Regards,
[redacted]
This company knows nothing about auto's , I ordered a brake kit from them I received 4 rotors, 4 brake calipers and 4 sets of brake pads. I dropped everything off at my mechanics in the middle of the installation they realizes I was sent 2 sets of brake pads for the rear wheels but 0 for the front wheels. I contacted customer service and they said they would send a shipping label. They wanted me to send the whole setup back but it had already been installed on my vehicle and the front pads were supplied by my mechanic . They then said they would send me another label and issue a credit in 2 days it has been 6 days now and they want me to send the whole set up back . I just need credit for the front pads.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As stated in great detail in my complaint, this exhaust kit IS in new and unused condition, even though it was installed on my car for ONLY FIVE days. There are NO signs of usage, NO discoloration, NO scratches on this exhaust kit, and the ONLY way I knew if this exhaust kit performed as advertised (which it did NOT) was to install the kit and drive the car! There are many other complaints on [redacted] for poor Customer Service like this from AutoAnything...
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will except a partial refund for the defective product you sent or you can ship me the [redacted] part #[redacted] and THEN I will ship back the original grill guard in that one box.
Regards,
[redacted]
10px 20px;">Thank you for contacting AutoAnything.com. I sincerely apologize for the inconvenience with this order. We have confirmed with [redacted] that the part you have ordered does not actually come with an additional leaf spring as shown in the image. I will be requesting a return authorization number from the warehouse, once we have authorization to return the item, we will email you a prepaid [redacted] label to return the item for a full refund.
To find another great product or for any other questions, please contact us at###-###-####.We’re here Monday-Friday from 6 AM-5 PM (PST) and Saturdayfrom 6 AM-3:30 PM.
We apologize that we are unable to fulfill your order. After sending the order to the manufacturer, they informed us that this part had been discontinued, and they offer a more enhanced version, which we do not sell. We...
issued a refund for the full amount of the canceled order item, $1529.96, on 2/20/14. In regards to the right to cancel, we have the following verbiage on our website under the Terms of Use:
12. Changes and Corrections to the Site or Services
AutoAnything enhances and updates its Site and Services often. We may change or discontinue the Site or any Services, with or without notice to you. AutoAnything reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Such errors, inaccuracies or omissions may relate to pricing or availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability.
We apologize that we are unable to sell you the product you initially ordered. There are multiple retailers who may carry the new version of the part and may be able to fulfill it for you.
Revdex.com,
I have researched this order and found that the customer has received a full refund for this part. I see we credited the Visa account back in the amount of $382.49.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[The company originally issued me the check for the return shipping of $160 because I had said the exhaust must have been defective since it didn't fit. Once they received the exhaust back and I called them about the check for the $160 having a stop payment placed on it, and they said they were not going to reimburse me for the shipping, and that since they felt there was nothing wrong with the exhaust, they were ALSO going to be sending it back to me and keeping the $849.
Now they're saying that actually they're going to accept my return...This company keeps changing their minds and this has been nothing but a huge headache for me. If they are accepting the exhaust back as a return, the shipping I paid should also be returned, especially after everything I had to go through with contacting an outside source (Revdex.com). The next letter I write will be to their states' Attorney General to look into this company, that has had over 130 complaints registered with the Revdex.com]
Regards,
[redacted]
I had a warranty claim on a tonno pro tonneau cover. I have went through about 4 customer service representatives. Every time I got a new one, I guess they figured my problem was to much for them. Eventually they completely dropped contact with me until I would write the main email once again. Now that I sent my warranty product back they have had it for 2 weeks now and have failed to refund me my money nor will they contact me back. I advise for no one to order from this company do to the lack of respect and courtesy of the customer service. Worst costumer service I've ever encountered!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company claimed to not have the item on sale as I stated however in the attached screen shot I will show that it was in fact offered by them for the price of free. It is my understanding that a company must honor any advertised price.
Regards,
[redacted]
We are sorry to hear your experience was not to your satisfaction. We publish our 1 year Price Match Guarantee on our website. You can find it under our Help Center page under Policies.
Price match for...
products you have already purchased
Email us at [redacted], providing the lower price, where you found it and the date you purchased the item from us. We will look into your order and process your refund. You will receive confirmation of the refund by email within 1-2 business days.
Processing your order at the lower match price is done at the discretion of AutoAnything and is subject to evaluation using the terms and conditions below.
Terms and conditions
Price comparison includes merchandise selling price plus equivalent shipping method, handling charges, and sales tax. The item also needs to be the identical product and in new and unused condition. The item needs to be in stock and available for purchase from an authorized dealer and not a pricing error. Excludes rebates, liquidations, auction sites such as Ebay, and employee discounts. Price match discounts cannot be combined with AutoAnything promotional offers. The Price match policy applies to orders shipped within the United States and US Territories. Expedited shipping offers and orders shipped outside of the United States or U.S. Territories are not eligible for price matching. AutoAnything reserves the right to limit the amount of price match requests per customer.
If you have the information required above, we will be happy to validate and process the price match for you. You can email us at [redacted] or call us at ###-###-#### and choose Customer Service to process a Price Match request.
AutoAnything Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did recieve another [redacted], however , it was exactly the same as the first one. It is still not as advertised: no finished edge. Not custom contoured to match the van's cargo area contours, not the same as in the I picture.
Dear [redacted],What Thank you for contacting AutoAnything. I apologize for the inconvenience that was caused, as an exception to our policies, I will accept the item for a full refund. In a separate email you will receive return instructions and a prepaid [redacted] label to...
return the item. Once the item is in transit with the provided [redacted] label a full refund will be issued to you and a confirmation email will be dispatched. Please keep in mind, a $50 discount was already processed on this order on 4/5/15, thus leaving the total refundable amount as $144.37. If you need any further assistance, please do not hesitate to contact us.
[redacted]
Contact Center Manager
Customer Satisfaction
[redacted],
Thank you for your recent email to AutoAnything. After researching your order it appears we have processed a return for you at no charge to you. Once the item is in transit back you will receive a full refund in the amount of $279.99. We will be paying for...
the return shipping back so there will be no cost to you. It appears everything has been resolved on your order. if there is anything else we can assist you with please do not hesitate to reach out. We truly apologize for the inconvenience and we have caused you.
Regards,
[redacted]
I want to start and say this is a negative complaint against Autoanything. I recently was about to purchase some new Spyder head light new low / high led kits to total about $437 which is quite a bit for headlights. Anyway I chatted with one of there agents on the site and he quoted me $223.00 for just my Spyder headlights which included discounts and stuff so I thought that's a great deal, cant pass it up. I started placing my order like entering credit card info, shipping info and everything else you have to enter before you buy. I was on the very last of the order all I had to do was submit my order and it was shipping out, just before I submitted I noticed the bulbs for my low beam were for a 2006 Acura so that's weird I have a 2016 ram 2500 truck, so I opened a chat and talked with another agent he said those do work for my truck and so I thought ok no problem. Here's where my complaint comes in, the agent noticed I was getting a great deal on these. He even said himself as employees they cant get them for that price, he claimed the price expired even though everything went through on my order form and said nothing of expired, so he jumped into my order form and charged me $30 more for something that I was already told that's what I would pay. So I didn't buy a thing since I was getting blown over like that. As a business that's something you don't do especially when I have pics of my order with the $223 Spyder headlights on it. So I encourage people if you buy from them make sure you don't get screwed over like I did, because it sounds like the agent was more upset I was getting a great deal. Anyway good luck with that site, will not be recommending id go to Realtruck.com.
Revdex.com,
The reason we denied the return is because the customer installed the lights. We have no way to determine how the lights were damaged once the customer installs the item. If the item had not been installed we could have filed a damage claim with the shipping company and...
provided a replacement part. We do not have a way to determine who damaged the part once installed and therefore are unable to file a damage claim or a return at this point. Our website states our return policy below. We would be happy to provide the customer a discount on a new set of headlights if interested. AutoAnything's Return Policy as stated on [redacted]
Regards,
[redacted]
Revdex.com,
sans-serif;">
Thank you for sending this directly to me. There are freight laws we cannot control. Once a customer signs the freight Bill of Lading (which is a legal document) stating they are accepting it as is we are not legally able to file a claim. We sent the customer an email letting them know the freight laws and asking that they fully inspect the item prior to signing for it because once it is signed they are stuck with it regardless of the damage. That is why we were unable to file a claim or credit back the customer.
The customer filed a chargeback with their credit card company, they received a full refund from us because of it in the amount of $699.95 and they also have the product. We do not have anything else to provide the customer at this time.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...
action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They told that to me once before. This complaint will remain active for 90 days to ensure the validity of their statement.
Regards,
[redacted]
Revdex.com,
The original call from the customer for the warranty request was due to rust which is considered "finish" and not defect. Defective is considered only when a part is not working properly. If the customer is now saying the part is defective, and no longer works, we would need to see photos. Unfortunately, rust is not considered a defect with this manufacturer. They will only replace the part if the part is defective and will not function. AutoAnything has a 30 day return policy. We allow a customer to return something within 30 days. After that the part is deemed a warranty and is handled by the manufacturer. We always will help facilitate a warranty request for our customers but the manufacturer is who makes the call since it is there part and there warranty policy. The $150 was from AutoAnything, we wanted to help the customer out somehow but we cannot approve to replace something that is not qualified under the [redacted] warranty policy.
Regards,
[redacted]
Revdex.com,
The have been in constant communication with this customer and have resolved the issue. Everything on our end is resolved, thank you for the follow up.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am still unhappy with the false advertising the company provided
Regards,
[redacted]
This company knows nothing about auto's , I ordered a brake kit from them I received 4 rotors, 4 brake calipers and 4 sets of brake pads. I dropped everything off at my mechanics in the middle of the installation they realizes I was sent 2 sets of brake pads for the rear wheels but 0 for the front wheels. I contacted customer service and they said they would send a shipping label. They wanted me to send the whole setup back but it had already been installed on my vehicle and the front pads were supplied by my mechanic . They then said they would send me another label and issue a credit in 2 days it has been 6 days now and they want me to send the whole set up back . I just need credit for the front pads.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As stated in great detail in my complaint, this exhaust kit IS in new and unused condition, even though it was installed on my car for ONLY FIVE days. There are NO signs of usage, NO discoloration, NO scratches on this exhaust kit, and the ONLY way I knew if this exhaust kit performed as advertised (which it did NOT) was to install the kit and drive the car! There are many other complaints on [redacted] for poor Customer Service like this from AutoAnything...
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will except a partial refund for the defective product you sent or you can ship me the [redacted] part #[redacted] and THEN I will ship back the original grill guard in that one box.
Regards,
[redacted]
Dear [redacted],
10px 20px;">Thank you for contacting AutoAnything.com. I sincerely apologize for the inconvenience with this order. We have confirmed with [redacted] that the part you have ordered does not actually come with an additional leaf spring as shown in the image. I will be requesting a return authorization number from the warehouse, once we have authorization to return the item, we will email you a prepaid [redacted] label to return the item for a full refund.
To find another great product or for any other questions, please contact us at###-###-####.We’re here Monday-Friday from 6 AM-5 PM (PST) and Saturdayfrom 6 AM-3:30 PM.
[redacted]
AutoAnything Customer Service Manager
Dear Mr. [redacted],
We apologize that we are unable to fulfill your order. After sending the order to the manufacturer, they informed us that this part had been discontinued, and they offer a more enhanced version, which we do not sell. We...
issued a refund for the full amount of the canceled order item, $1529.96, on 2/20/14. In regards to the right to cancel, we have the following verbiage on our website under the Terms of Use:
12. Changes and Corrections to the Site or Services
AutoAnything enhances and updates its Site and Services often. We may change or discontinue the Site or any Services, with or without notice to you. AutoAnything reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Such errors, inaccuracies or omissions may relate to pricing or availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability.
We apologize that we are unable to sell you the product you initially ordered. There are multiple retailers who may carry the new version of the part and may be able to fulfill it for you.
Regards,
AutoAnything Customer Service
Revdex.com,
I have researched this order and found that the customer has received a full refund for this part. I see we credited the Visa account back in the amount of $382.49.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[The company originally issued me the check for the return shipping of $160 because I had said the exhaust must have been defective since it didn't fit. Once they received the exhaust back and I called them about the check for the $160 having a stop payment placed on it, and they said they were not going to reimburse me for the shipping, and that since they felt there was nothing wrong with the exhaust, they were ALSO going to be sending it back to me and keeping the $849.
Now they're saying that actually they're going to accept my return...This company keeps changing their minds and this has been nothing but a huge headache for me. If they are accepting the exhaust back as a return, the shipping I paid should also be returned, especially after everything I had to go through with contacting an outside source (Revdex.com). The next letter I write will be to their states' Attorney General to look into this company, that has had over 130 complaints registered with the Revdex.com]
Regards,
[redacted]
I had a warranty claim on a tonno pro tonneau cover. I have went through about 4 customer service representatives. Every time I got a new one, I guess they figured my problem was to much for them. Eventually they completely dropped contact with me until I would write the main email once again. Now that I sent my warranty product back they have had it for 2 weeks now and have failed to refund me my money nor will they contact me back. I advise for no one to order from this company do to the lack of respect and courtesy of the customer service. Worst costumer service I've ever encountered!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company claimed to not have the item on sale as I stated however in the attached screen shot I will show that it was in fact offered by them for the price of free. It is my understanding that a company must honor any advertised price.
Regards,
[redacted]
Dear Mr. [redacted],
We are sorry to hear your experience was not to your satisfaction. We publish our 1 year Price Match Guarantee on our website. You can find it under our Help Center page under Policies.
Price match for...
products you have already purchased
Email us at [redacted], providing the lower price, where you found it and the date you purchased the item from us. We will look into your order and process your refund. You will receive confirmation of the refund by email within 1-2 business days.
Processing your order at the lower match price is done at the discretion of AutoAnything and is subject to evaluation using the terms and conditions below.
Terms and conditions
Price comparison includes merchandise selling price plus equivalent shipping method, handling charges, and sales tax. The item also needs to be the identical product and in new and unused condition. The item needs to be in stock and available for purchase from an authorized dealer and not a pricing error. Excludes rebates, liquidations, auction sites such as Ebay, and employee discounts. Price match discounts cannot be combined with AutoAnything promotional offers. The Price match policy applies to orders shipped within the United States and US Territories. Expedited shipping offers and orders shipped outside of the United States or U.S. Territories are not eligible for price matching. AutoAnything reserves the right to limit the amount of price match requests per customer.
If you have the information required above, we will be happy to validate and process the price match for you. You can email us at [redacted] or call us at ###-###-#### and choose Customer Service to process a Price Match request.
AutoAnything Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did recieve another [redacted], however , it was exactly the same as the first one. It is still not as advertised: no finished edge. Not custom contoured to match the van's cargo area contours, not the same as in the I picture.
Regards,
[redacted]
Dear [redacted],What Thank you for contacting AutoAnything. I apologize for the inconvenience that was caused, as an exception to our policies, I will accept the item for a full refund. In a separate email you will receive return instructions and a prepaid [redacted] label to...
return the item. Once the item is in transit with the provided [redacted] label a full refund will be issued to you and a confirmation email will be dispatched. Please keep in mind, a $50 discount was already processed on this order on 4/5/15, thus leaving the total refundable amount as $144.37. If you need any further assistance, please do not hesitate to contact us.
[redacted]
Contact Center Manager
Customer Satisfaction