[redacted] Autobahn AutobodyBaker StCosta Mesa, CA 92626(714)641-1107March 26, [redacted] Revdex.comViewridge Ave# 200San Diego, CA 92123-1688Dear [redacted] k:I have received your letter in regards to the complaint with an assigned ID of [redacted] for a conswner by the name [redacted] .Mr [redacted] had his vehicle towed in to our shop and already disassembled on 2-9-15.When his vehicle arrived the battery was dead and his mileage because of thisOnMr [redacted] 's signed work-order mileage was noted battery no mileage, and abovethis the mileage is listed at 115,which is the reading we were able to get once thebattery was changed and before it left our shopWhen this vehicle came in it was notdrivable and was pushed around to our back alley which is where the work was doneOn3-10-at about 7:45am Mr [redacted] called and stated we had damaged histransmission and was insisting to speak with myself and was instructed by myreceptionist I was not in yet and I would call him back shortly once I got in the officeIcalled Mr [redacted] on 3-10-and after discussing his concerns and the problems Ifmally got approval on 3-11-to tow his vehicle into our shop to inspect itMr[redacted] would not give me approval until he knew his brother was going to be there at [redacted] which is the shop where the vehicle was located and his brother works at.Once I received approval Mr [redacted] informed me that his brother had already toppedoff the fluid in the transmission and it was no longer lowThis to me is dis-concerningIam now being blamed for fluid levels being low, and can't confirm this nowOn 3-11-Mr [redacted] 's vehicle was towed in and once again his mileage was as noted onthe no charge inspection work-orderWe made an apt to take up this vehicle to CoastTransmission to have it insp.ecteclon_J.,J2-About 9:30am-we-took Mr:- [redacted] .!s--------------~;- truck for a test drive to [redacted] which is about miles awayThe vehiclewas inspected the same day and towed back from [redacted] to AutobahnAutobody also same dayI will be including tow bills along with a copy of the findingsfrom [redacted] When inspected [redacted] at [redacted] found that therear seal of the transmission has a leak and possible cause for the internal damage is itbeing run on very low fluid prior to installing the trans coolerThere were codespresent at the time of inspectionBoth are documented with his findingsAlso as statedby adding new fluid this can accelerate any existing problems already thereAfter beingtowed back I once again called [redacted] and explained I had only changed thetranscooler and added quarts of transmission fluid which I will provide with a copy ofmy invoiceI explained to Mr [redacted] what was found and that this is an existingproblem that was there prior to repairsI also explained that our shop is not liable due tothis being an existing problemMr [redacted] was not happy and once again was yellingand stating he had documents that he had just had his transmission serviced and I politelyasked him to send me all the paperwork he had showing thisOnce I received thispaperwork I found that the last time he had this serviced or inspected was Jan24, 2014.Also as noted on Mr [redacted] 's [redacted] paperwork he was due for his annual inspectionin January which was not doneI have confirmed this with his service tech [redacted] at [redacted] in Santa AnaHad he brought in his vehicle for his annual inspection this problemcould have been caught and or diagnosed thenOnce again I spoke to Mr [redacted] afterreviewing the documents forwarded to me and explained that our shop is still not liable.Later in the evening on 3-11-Mr [redacted] called and requested that his vehicle betowed to [redacted] on that following dayI agreed to send it and called my AAA on 3-13-to have it towed to AamcoI assisted AAA with loading this vehicle and was able toget an odometer reading of 115,On 3-16-at 9:45am I spoke to [redacted] at Aamcowho informed me that the transmission was slipping and had no leaksI informed him ofwhat [redacted] at [redacted] had said and found and [redacted] stated he would call ***and confirmAt :OSam [redacted] called back to say he spoke to [redacted] and had found andseen the leak [redacted] was talking about and would call and notify [redacted] of theexisting problemAt :am [redacted] called loud and once again yelling and wasnotified that I am not responsible due to wear and tear on an existing problemAfter allthis there was no communication until the day I received the letter from your office on 3-25-with the complaint attachedMy office manager [redacted] called to [redacted] toget a copy of their findings on paper and she was informed of what the status was on Mr[redacted] 's vehicle and was told they were unable to produce or put anything in writingfor my office to have on Mr [redacted] 's vehicleOn 3-25-about minutes afterspeaking with [redacted] Mr [redacted] called my office in a loud and threatening mannerwhich is when my office manager asked him_to_not_do_so.- [redacted] -stated-that if-he------wouldlike to call and resolve this amicably he may do so but please do not call our officethreatening this would be our last chance to pay him, or he will get his money from usone way or anotherMr [redacted] kept repeating himself that this is not a threat it's apromise he will get his money one way or anotherMegan advised Mr [redacted] we werepreparing our response to your office and still are not liable at this pointI am includingtow bill invoices, battery invoice, work-order copies, Mr [redacted] 's [redacted] paperworkwhich shows vehicle was due on January and no other documents for that monthuntil this problem had arisenI will also include [redacted] 's report and a mapshowing the vehicle was only test driven miles to Coast to have it inspectedS [redacted] as she is also familiar with the ongoing situation for this vehicleThank you andhave a nice day.Sincerely, [redacted]
[redacted] Autobahn AutobodyBaker StCosta Mesa, CA 92626(714)641-1107March 26, [redacted] Revdex.comViewridge Ave# 200San Diego, CA 92123-1688Dear [redacted] k:I have received your letter in regards to the complaint with an assigned ID of [redacted] for a conswner by the name [redacted] .Mr [redacted] had his vehicle towed in to our shop and already disassembled on 2-9-15.When his vehicle arrived the battery was dead and his mileage because of thisOnMr [redacted] 's signed work-order mileage was noted battery no mileage, and abovethis the mileage is listed at 115,which is the reading we were able to get once thebattery was changed and before it left our shopWhen this vehicle came in it was notdrivable and was pushed around to our back alley which is where the work was doneOn3-10-at about 7:45am Mr [redacted] called and stated we had damaged histransmission and was insisting to speak with myself and was instructed by myreceptionist I was not in yet and I would call him back shortly once I got in the officeIcalled Mr [redacted] on 3-10-and after discussing his concerns and the problems Ifmally got approval on 3-11-to tow his vehicle into our shop to inspect itMr[redacted] would not give me approval until he knew his brother was going to be there at [redacted] which is the shop where the vehicle was located and his brother works at.Once I received approval Mr [redacted] informed me that his brother had already toppedoff the fluid in the transmission and it was no longer lowThis to me is dis-concerningIam now being blamed for fluid levels being low, and can't confirm this nowOn 3-11-Mr [redacted] 's vehicle was towed in and once again his mileage was as noted onthe no charge inspection work-orderWe made an apt to take up this vehicle to CoastTransmission to have it insp.ecteclon_J.,J2-About 9:30am-we-took Mr:- [redacted] .!s--------------~;- truck for a test drive to [redacted] which is about miles awayThe vehiclewas inspected the same day and towed back from [redacted] to AutobahnAutobody also same dayI will be including tow bills along with a copy of the findingsfrom [redacted] When inspected [redacted] at [redacted] found that therear seal of the transmission has a leak and possible cause for the internal damage is itbeing run on very low fluid prior to installing the trans coolerThere were codespresent at the time of inspectionBoth are documented with his findingsAlso as statedby adding new fluid this can accelerate any existing problems already thereAfter beingtowed back I once again called [redacted] and explained I had only changed thetranscooler and added quarts of transmission fluid which I will provide with a copy ofmy invoiceI explained to Mr [redacted] what was found and that this is an existingproblem that was there prior to repairsI also explained that our shop is not liable due tothis being an existing problemMr [redacted] was not happy and once again was yellingand stating he had documents that he had just had his transmission serviced and I politelyasked him to send me all the paperwork he had showing thisOnce I received thispaperwork I found that the last time he had this serviced or inspected was Jan24, 2014.Also as noted on Mr [redacted] 's [redacted] paperwork he was due for his annual inspectionin January which was not doneI have confirmed this with his service tech [redacted] at [redacted] in Santa AnaHad he brought in his vehicle for his annual inspection this problemcould have been caught and or diagnosed thenOnce again I spoke to Mr [redacted] afterreviewing the documents forwarded to me and explained that our shop is still not liable.Later in the evening on 3-11-Mr [redacted] called and requested that his vehicle betowed to [redacted] on that following dayI agreed to send it and called my AAA on 3-13-to have it towed to AamcoI assisted AAA with loading this vehicle and was able toget an odometer reading of 115,On 3-16-at 9:45am I spoke to [redacted] at Aamcowho informed me that the transmission was slipping and had no leaksI informed him ofwhat [redacted] at [redacted] had said and found and [redacted] stated he would call ***and confirmAt :OSam [redacted] called back to say he spoke to [redacted] and had found andseen the leak [redacted] was talking about and would call and notify [redacted] of theexisting problemAt :am [redacted] called loud and once again yelling and wasnotified that I am not responsible due to wear and tear on an existing problemAfter allthis there was no communication until the day I received the letter from your office on 3-25-with the complaint attachedMy office manager [redacted] called to [redacted] toget a copy of their findings on paper and she was informed of what the status was on Mr[redacted] 's vehicle and was told they were unable to produce or put anything in writingfor my office to have on Mr [redacted] 's vehicleOn 3-25-about minutes afterspeaking with [redacted] Mr [redacted] called my office in a loud and threatening mannerwhich is when my office manager asked him_to_not_do_so.- [redacted] -stated-that if-he------wouldlike to call and resolve this amicably he may do so but please do not call our officethreatening this would be our last chance to pay him, or he will get his money from usone way or anotherMr [redacted] kept repeating himself that this is not a threat it's apromise he will get his money one way or anotherMegan advised Mr [redacted] we werepreparing our response to your office and still are not liable at this pointI am includingtow bill invoices, battery invoice, work-order copies, Mr [redacted] 's [redacted] paperworkwhich shows vehicle was due on January and no other documents for that monthuntil this problem had arisenI will also include [redacted] 's report and a mapshowing the vehicle was only test driven miles to Coast to have it inspectedS [redacted] as she is also familiar with the ongoing situation for this vehicleThank you andhave a nice day.Sincerely, [redacted]