Pursuant to your initial inquiry dated May 4, and our previous response, in reference to the above, please be advised of the following:On November 24, 2014, Mrs [redacted] brought her vehicle (Mercedes-Benz 300TE with 216,Miles) into our shop for an oil & oil filter changeIt was noted and Mrs [redacted] was advised of numerous oil leaks from her engine and drive train as well as several other issues; we prepared a written Quote for her based on the leaks that were identifiable as the entire underside of the engine and drive train were covered with oil.In late February 2015, Mrs [redacted] returned to have the services performed based on the written Quote Mrs [redacted] picked up her vehicle on February 27, and as is our policy, Mrs [redacted] was offered a cash payment discount We had cleaned the underside of the engine and drive train and Mrs [redacted] was advised that we believed we had identified all the leaks possible, but due to the massive amounts of oil that had covered the underside of the engine and drive train, only by driving it and watching for additional oil leak drips or spots could we be sure.On April 7, Mrs [redacted] returned with her vehicle and reported that she had noticed fresh oil spots at her residence Upon examination, it was noted that the rear main seal also had a leak and Mrs [redacted] was so advised and provided with a Quote for the additional cost of replacing the rear main seal and pump Mrs [redacted] declined to have the rear main seal replacedWe are saddened that the [redacted] 's are experiencing issues with their 27-year old vehicle, but also believe based on it's age and number of miles, that some issues are unavoidable Further, the oil clad underside of the engine and drive train lent itself to making initial diagnostics difficult at best, impossible at worst We have had no interaction with Mr [redacted] regarding their vehicle or our services throughout this process Thank you for your assistance in this matter
Pursuant to your inquiry dated May 4, in reference to the above, please be advised of the following:Our records do not reflect a customer with the name you provided ( [redacted] )However, we do have a customer with a different first name with the same address and we are going to assume they are husband and wife.If indeed, they are husband and wife, please ask the claimant to provide a release from his wife to provide information regarding her vehicle and we will happily provide a response regarding said vehicle, the issues presented, and the services we providedThank you for your assistance in this matter
Pursuant to your initial inquiry dated May 4, and our previous response, in reference to the above, please be advised of the following:On November 24, 2014, Mrs [redacted] brought her vehicle (Mercedes-Benz 300TE with 216,Miles) into our shop for an oil & oil filter changeIt was noted and Mrs [redacted] was advised of numerous oil leaks from her engine and drive train as well as several other issues; we prepared a written Quote for her based on the leaks that were identifiable as the entire underside of the engine and drive train were covered with oil.In late February 2015, Mrs [redacted] returned to have the services performed based on the written Quote Mrs [redacted] picked up her vehicle on February 27, and as is our policy, Mrs [redacted] was offered a cash payment discount We had cleaned the underside of the engine and drive train and Mrs [redacted] was advised that we believed we had identified all the leaks possible, but due to the massive amounts of oil that had covered the underside of the engine and drive train, only by driving it and watching for additional oil leak drips or spots could we be sure.On April 7, Mrs [redacted] returned with her vehicle and reported that she had noticed fresh oil spots at her residence Upon examination, it was noted that the rear main seal also had a leak and Mrs [redacted] was so advised and provided with a Quote for the additional cost of replacing the rear main seal and pump Mrs [redacted] declined to have the rear main seal replacedWe are saddened that the [redacted] 's are experiencing issues with their 27-year old vehicle, but also believe based on it's age and number of miles, that some issues are unavoidable Further, the oil clad underside of the engine and drive train lent itself to making initial diagnostics difficult at best, impossible at worst We have had no interaction with Mr [redacted] regarding their vehicle or our services throughout this process Thank you for your assistance in this matter
Pursuant to your inquiry dated May 4, in reference to the above, please be advised of the following:Our records do not reflect a customer with the name you provided ( [redacted] )However, we do have a customer with a different first name with the same address and we are going to assume they are husband and wife.If indeed, they are husband and wife, please ask the claimant to provide a release from his wife to provide information regarding her vehicle and we will happily provide a response regarding said vehicle, the issues presented, and the services we providedThank you for your assistance in this matter