Autobahn Imports LLC

On 12-29-15 [redacted] brought her 2003 BMW X5 in with engine noise.  Diagnosis indicated timing chain guide failure.  We replaced the timing chains, guides and tensioners. A test drive was performed with no defects noted.  Car was returned to customer on 1-8-2016.  The car...

returned to the shop on 1-11-16 with the check engine light on and a complaint of rough running.  We corrected a couple of faulty vacuum lines and switched VANOS solenoids from right to left.  The vehicle was test driven for 16 miles with no return of symptoms and returned to customer on 1-15-16 with the advice that if symptoms reoccurred VANOS solenoid replacement would be required.  The car returned on 1-18-16 with the same reoccurring symptoms.  VANOS solenoids were replaced with no charge for labor to the customer.  Car was driven for 20 miles with no return of symptoms and returned to the customer on 1-19-16.  It came back on the 20th for the same complaint.  We performed repairs as outlined on the attached repair order and invoice.  Car was driven 10 miles cumulatively for oil flushing and test driving.  Then driven an additional 4 miles by the customer before the car was returned back to Ms. [redacted].
While we sincerely regret the inconvenience caused by the multiple visits by [redacted] to Autobahn Imports to have her car repaired, the explanation provided by by us explains reasons for those multiple visits. The course of action Autobahn Imports took to address and ensure the Car repair was done peoperly and delivered back to Ms. [redacted] is also explained in the following paragraph. It is also our understanding that currently the car has no issues other than a exhaust leak and a missing cover of some sort which is not the result of repairs performed by Autobahn Imports. However, because we have been known to go the extra mile to satisfy a customer, we are willing to address and repair the exhaust leak and the missing cover and rectify it, with a brand new cover. I have instructed the staff at Autobahn Imports to call Ms. [redacted] to discuss this with her.
Please note the number of miles her vehicle was test driven prior to delivering the car back to her and also what was observed by and verified by the Technician. Attached PDF format Invoices and Repair Orders offers an insight and the whole process of repair, after repair process Autobahn Imports took before delivering the Car back to Ms. [redacted].
We are open to assist Ms. [redacted] to resolve this issues ( the only remaining issue of exhaust leak and the missing cover ) to bring this matter to an end.
Yours Sincerely  :  Sreedhar T[redacted]