Autobarn City Volkswagen

Initial Business Response /* (1000, 11, 2015/04/29) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
Originaly, the 2007 [redacted] was listed as a wholesale for retail car and would be sold as an as/is car. After multiple...

customers came to the dealership and refused to purchase the vehicle even at the wholesale price, the dealership decided to invest additional work and money into the [redacted]. We raised the price to reflect the current market value, based on the new conditioning and adjusted our advertised price. The customer brought in an outdated ad for the car and even though we offered to negotiate off of the new price, the customer saw no value in the reconditioning we did. The car is now sold, but I would be happy to look for alternative cars for the customer if they are still in the market
Initial Consumer Rebuttal /* (3000, 13, 2015/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That was not the case, we offered to pay the exact price and no one offered any price adjustment price. In fact, we weren't contacted in kind of way...The so- called manager was even rude from the start. Unacceptable...
Final Business Response /* (4000, 17, 2015/05/21) */
At this time, I am not sure what remedy can be offered other than the one I provided, which is to offer a different car to the customer. Since the original car is sold, in the effort of customer assistance, I could offer the customer a gas card $50.00 to be seen as a reimbursement of time and gas used to come to the dealership. Beyond those two options, I am not sure that the 2 parties are going to agree on the facts.
Final Consumer Response /* (2000, 19, 2015/05/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept gas card for time and gas...

Initial Business Response /* (1000, 13, 2014/10/11) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@theautobarn.com
To my knowledge, Mr. [redacted] and I settled this matter in early September. I am not sure the reason The Revdex.com does not have the...

resolution, perhaps my inital email got caught up somewhere in the internet black hole. Mr. [redacted] actual payoff difference came out to $305.00, however I sent him a chck for $500.00 on Sept 17th and it was cashed on Sept. 22, 2014 I believe that this case is closed and it is just an oversight that the Revdex.com still has this labled as unresolved.
Please let me know if I can offer any further assistance.

This appears to be a very old complaint, not sure what I can do to assist at this point.  I am happy to offer a discount to the customer for a service he may need at this time.  It appears that the content of the complaint is revolving around old parts, we are always happy to return...

the old parts to the customer if requested prior to the service.  Since this service was performed in 2014, we would no longer have any old parts from that service. [redacted]General ManagerAutobarn City VW[redacted]

Initial Business Response /* (1000, 5, 2014/10/30) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@theautobarn.com
The customer just contacted me regarding his issues, and he told me he was instructed to file this report prior to calling me....

I have agreed to have our service dept look at his car and take care of his concern with the ball bearing. I spoke to the customer today and he is satisfied with this arrangement. I feel this matter is closed and would appreciate a statas of satisfied and closed on this matter. Thank you,