AutoCare Tires and Service

Very slow, very pricey and not what I was expecting. Needed an oil change and was recommended over $300 in work. Agreed to some of it, but it actually made my car run worse than before. When I called back to discuss it with the owner, his "secretary" refused to transfer my call to him and was quite rude. I would encourage any automobile owner to avoid this hole-in-the-wall at all costs.

Review: Took a 1988 ford ranger to autocare tires & service to get diagnostics done. There was a miss in the engine, and I also requested a replacement exhaust pipe and a replacement fuel line. I told them I could only afford $1000 at the most. After having the truck for an estimated two months neither the exhaust nor the gas line was repaired, the miss is far worse, and now the idle is off time. The truck died on me twice in a 15 mile span. The tacometer no longer goes above 2000rpm when the truck is obviously exceeding that, and the gas hand doesn't function at all. I was charged a little over $1700 dollars for t his work. When I called to talk to them about the matter they just wanted to quote me for fuel injectors, a $450 repair, blaming the problem on that. On several occasions I was dismissed in a "polite" manner, and on one occasion in particular was on hold with the owner for 25 minutes, called back, and was told he had left. I wouldn't mind all this if the truck was actually repaired, but it now runs far worse than it did when left in their care. I was also repeatedly given a week or a few days estimate on repairs they didn't even start. Also was told they had to make certain electrical parts because they couldn't be bought, which costs extra, when in reality you can order the parts online for far cheaper.Desired Settlement: I would like a full or at least majority refund. As stated, if the truck had been repaired I could overlook the rest, but it's worse. I now am in a financial slump and still have no vehicle. I need the money to get it successfully repaired by someone who I trust.

If I could give 0 stars I would. Do not go to this place. They will leave you waiting all day and rip you off in a heart beat. We took our car there to get an inspection sticker. They told us there was a fog light out. We asked how much one would be and he said oh just a couple dollars or so. We went ahead and told them we wanted it. After an hour and a half of waiting they told us to come pay. $54 was what they said the total was. A sticker is only $16. We asked how much the bulb was they said $13.99. The rest was labor of putting in a bulb I could have popped on in 10 minutes. I do not like that they lied to us about how much it would be. They are not honest and they are so slow. The man just took his time like other peoples time does not matter to him. I will never go back I will never tell anyone to go there. STAY AWAY. After this happened I was telling some people I know and they have had the same issue! I do not know how they stay in business. The owner Don has a horrible reputation.

I would not recommend this shop to anyone looking for quality work at reasonable prices. At AutoCare Tires & Service, the almighty dollar comes first and the customers dead last. Management is more concerned over making a quick buck than building lasting customer relationships. An appointment made well in advance could easily take until past closing time and the goal is sell whatever you can, even if the customer really doesn't need it...or even if it winds up making your vehicle worse (which has happened). How they've stayed in business all these years is beyond me. Horrible place.

I called Autocare tires and service for tires on my jeep. after getting a quote they made an appointment for the next day as they would have to order the tires. I informed them that I needed them done that day. I was told that they could have them that day so they gave me a 3:00 appointment. and ask for a credit card. when I questioned them on the reason they needed a credit card as I would pay them when service was rendered. I was told it was for a restocking fee incase I did not make my appointment. After making my appointment on time and turning over my keys I received a receipt for my tires that was time dated for 11:10 am the time I made my appointment and also they informed me that my tires were not there yet . now the way I figure time they had nearly 4 hours to get my tires from some place in Pineyflats. needless to say it was past there closing time before I received my jeep. and I talked to [redacted] about leaving one of the better tires on the rim for my spare tire and to use my spare tire rim for my new tire. well he did that for me. but when I checked my spare tire it was flat. so I had to have them to air it up before I could leave. which put me even later to just get out of there. as I was leaving the women at the front told me that they would be moving the business. and my reply was I did not care that I would not be back . even if I get free tire rotation. I will gladly pay another tire store to rotate my tires just so I won't have to deal with autocare tires and service ever again.

Review: This is the absolute worst customer service experience I have ever had. It all started when I initially took my car to this place to have a windshield wiper bushing put on. The gentleman that is in charge said that he would order the part and it would take a couple of days. I asked if it would cost much and he said no, that it would be between 5-10 dollars. I had called a few times to check and see if my part was in. The first 4 times I called they said it had not arrived yet and that they would call me when it came in. Almost a month later, I called again and he said that he had forgotten about my vehicle and what I needed (this was yesterday 10/16/2015). He then told me that they had the part and could fix it and he asked if I could come in before 2 and I said yes. I got there around 1. When my car was finally taken into the garage to get worked on, I received no notification of what needed to be done, so I'm left assuming that it the cost would be around 5-10 dollars. Around 3:15, my car is finished. I go to pay for it and the total is $78.84. I was shocked at the price. I asked to talk to the guy in charge about this. He came out and I asked him about this and stated what he quoted and his reply was " I was off by a long shot, wasn't I", now this was the first smart comment I got from him. I told him that I didn't know what he wanted me to do because I was quoted a different price, then he said "Well, I guess you'll have to call somebody that has a credit card". At this time I was furious. I did not appreciate the tone that he was using and that he was not willing to work with me on the price. I had $20 on me and asked if I could pay that amount and come back to pay the rest later that day, which I did. Before I left, he said he would take of $30, which left my total after the $20 paid a total of $28.84. So I paid a grand total of $48.84. I feel I deserve a refund based on the poor customer service he provided and the lack of communication as to what needed to be done. And that was that the transmission in the windshield wiper motor had to be taken apart to replace the bushing, which I was never notified of. This just seems like a complete lack of business professionalism. The business address is not listed in the option box. The correct address and phone number is [redacted] and the phone number is [redacted] and the gentleman that is in charge, his name is [redacted].Desired Settlement: I would like to get a full refund. I would be fine with a 30-35 dollar refund, which would have left me with the total that I was quoted. Even though I feel I deserve a full refund due to the lack of communication, proper customer service, and the rudeness towards me.

Business

Response:

Good morning.Thank you for re-sending this complaint.I would like to address that this customer was well aware of the fact that the bill would not be $5.00. She stated in her complaint that she "assumed". When she initially came into our shop, we actually diagnosed the problem and that was at no charge. We did have to order the part and promptly called her when the part was checked in. This customer came in to have wiper operation diagnosed due to them not working. Diagnostics usually applies; however, I helped her out on the cost and did not charge her diagnostics but rather ordered the part (which was special ordered). The vehicle was in the shop at 1:30 and was back out at 3:15. During that time, the technician checks in the vehicle and inputs the tag, vin and mileage. He then had to take the wiper motor assembly apart to install the new bushings. Our program (Mitchel Repair) actually called for 1 hour and 45 minutes just to remove the wiper transmission, cut the old bushings out and install the new ones. Technicians must be paid for their labor, I had already cut the diagnostics which directly affected the technicians pay as well. I feel as if I was very good to this customer. In the end when it was time to pay for the invoice, she began to raise her voice and develop an attitude and advised that she only wanted to pay $5.00. She tried to tell me she did not have any money for repairs. I advised that we took cash, credit card and that we had financing if that would help her. I absolutely could not accept that. I have a business to run and feel as if I went above and beyond to cut the price for the young lady to help her financially but can not work for free. Now, when she finally paid and left, she actually was nice and ok with everything...even said thank you. Later that evening around 10:30, my wife had an alert to our business [redacted]. This lady had gone onto social media bashing our business after I had helped her with the price. Had I of charged her the full diagnostics and full labor for repairing her vehicle, I would have received the exact same treatment from this young lady. But, instead I helped her AND my technician took a cut in his pay to do this job as well. Her [redacted] status was very rude, condescending, unreliable information, and just flat rude. My wife had her status reported. I am sorry for any inconvenience; however, I will not refund any money to this customer. I feel like this young lady really thought that at the end of the day, if she was rude enough or made a bigger fuss about it, she would end up with a free repair. Reality is people must work for a living to feed their families and I can not work for free. I would like to request for this customer to also find another garage to do her repairs from this point on. I am disturbed that she would go to social media and try to spread rumors and be so dishonest. If there is anything else I may do to help with this case, please contact me anytime. Thank you once again and have a blessed day.Don Emmert[redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not satisfied with this resolution. Don absolutely never called whatsoever. I made many attempts to call. And I never said anything that was untrue on the social media portion of which Don wants to claim that I did. I only got upset simply due to the fact that I was quoted one price, then was charged another. Any person (s) would be upset over that. I was never out of control and I never raised my voice. There were other customers there, and I am not one for self embarrassment. Was I angry, absolutely, but I never said anything untrue. I understand Don is trying to protect his business, but there are way more complaints besides mine that shows he doesn't discuss any price changes when he makes a quote. I absolutely will never go back to this garage, especially since I read that message from Don stating that I basically threw a fit when I didn't get what I wanted. That's not what I did at all. I felt taken advantage of as a customer, and I wrote a review about them on social media. It was not untrue or degrading. I paid what I had to, to make sure I got my car because that's the only vehicle I have. I am disappointed with the fact that he completely denies that he quoted me that price, and he never told me that it was going to be a "special" order. The day I called, which was the day I went in, he notified me, and I quote " I'm sorry, I forgot". What kind of business is one that forgets its customers. I will be more than happy to find another garage to take my business to. I feel entitled to a refund, simply due to the unprofessional customer service I was provided.

Regards,

Review: On Saturday, Mar. 29, I took in my wife's Chrysler 200 for a normal state inspection. Before leaving the house, I verified that the areas to be checked were in working order.

Upon arriving to the business, I was told that a headlight was out and needed repair because it would not pass inspection. So between my house and the business (about 4.5 miles), my light somehow goes out. Nearly $100 later (which $16 was, of course, for the inspection), it was fixed.

Just 48 hours later, my wife informed me that lights on the driver's side were out. Not knowing which side was completed during the inspection, I immediately called to see about having this replaced under warranty. The owner, Don, said they would happily oblige. (Before this, I called to ask them if they could verify which headlight was replaced and they could not. My wife drove for nearly two weeks on a bad headlight because we were under the impression that this would be replaced under warranty.)

This past Saturday (Apr. 12), I brought back the car for what I thought would be a headlight replacement under warranty. Instead, the shop mechanics somehow immediately remembered right then and there that it was the passenger side (but couldn't during my previous call, which constituted sort of a 'bait and switch') that was replaced and thus I needed to complete the driver's side as well.

Another $100 later, I went home. Upon arriving at home, my wife noticed that the low beam to high beam switch made a 'thunking' sound. We had never heard this before. I called AutoCare back and told them of the situation. They then said they would look at it.

After arriving, the mechanics then said it was "like that when it arrived this morning". I had not been told of this at all upon my arrival. They then proceeded to tell me there was nothing they could do about it because it was like that on the Chryslers.

I have been giving AutoCare my business for nearly eight years. In addition to being out $200, my wife now has a vehicle worse than when we brought it.Desired Settlement: We feel as though monetary restitution and a full repair are both in order. My wife now has a vehicle with a 'thunking' sound and is out $200. We are both very upset about what has happened and want action. (I have called the business and alerted Don, the owner, about our major concerns.)

Business

Response:

March 29th , 2014 Failed lnspection (right side headlight)

April 12th, 2014 Customer came in with left headlight out

These are projector headlights, they are more expensive than conventional headlights. These headlights

are also more likely to go out at about the same time as they last "X" amount of hours per headlight.

I have spoken with the customer multiple times as he questioned why the other light would be out so

soon. I tried explaining to the customer about the nature of these headlights. He was persistent in

letting me know that he more or less,did not þelieve me. As for the"Çlicking"sound he hears when

turning the lights on and off, I gave him information from the Chrysler Forum that tells about the slight

clicking noise these lights will make. It ls not Just his vehicle, It did not get worse with us replacing and

FIXING, both of h¡s headlights, It has always been there as well as other vehicles Çhrysler makes.

Now having addressed this issue, l will also not that I can give him a VA Inspection State Troop number if

he has complaints to us having to fix the headlight in order for it to pass for VA Inspection. They will

verify I did comply with the laws. Customer also verbally approved to have light repaired and VA.

Inspection done. Unfortunately, it is not under my control that the other headlight went out days or so

later. That ls the perfectly normal and happens quite often. I will advise that should any of these

headlights quit working within the 12 months, 12 mile warranty I will repair them at no charge if it ls the

lights. Now should customer develop something not related to the bulbs, such as a ground wire, that

would not be included under the warranty. Only the part and labor is covered for that time length. I will

be glad to go over the specs with them again if they would like to come by the shop at anytime;

however, no refund is necessary as my staff did exactly what they were asked to do and no parts are

defective. This was just merely a timing issue with them both going out. I would be glad to check to

"thunking" sound at no charge but assure you that the lights make a normal clicking noise when turning

on and off.

Sincerely,

Don Emment

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Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My wife and I both adamantly feel that this issue has NOT

been resolved.

As I mentioned earlier in my complaint, I personally

contacted the establishment to verify which light had been changed during the

state inspection. After being placed on hold for close to thirty minutes and

then calling back, I was told I would need to provide the VIN number of my

wife’s vehicle. After doing so, I was informed by the owner that the paperwork

could not be found on the inspection showing the change. At this point, the

owner gladly said to bring the vehicle back in under warranty. The owner’s verbal

guarantee was in lieu of paperwork which was never produced.

When I did so the following Saturday, amazingly the

information on which light was replaced could now be immediately recalled by a

shop technician. No one at the shop provide any paperwork at any time

throughout this process to validate the mechanic’s sudden memory of the

original replacement. We were charged in full for the additional headlight. Had

I known this earlier, my wife and I would have taken her vehicle to another

shop for review and replacement. She essentially drove with one headlight for

an extended amount of time based on a verbal “guarantee” for a warranty

replacement. This was highly unsafe and unnecessary. Again, this seems to be a

“bait and switch” technique and is suspect, at best.

Additionally, we have contacted two different shops and both

have said the ‘thunking’ sound is NOT “normal”. They have both urged us to

bring in the vehicle for review and, more than likely, more repairs. Both have

indicated that when the light is not properly reinstalled, it will make

a “thunking” or dragging noise. One of these opinions came directly from a

Chrysler dealership service department.

We are not at all satisfied with these two continuing

issues, along with the fact that somehow both lights mysteriously went out en

route to the shop and within a few days of each other. We do not

wish to have this establishment to complete any more repairs, as we feel the

shop displays incompetency to have caused the current issues and could

potentially cause more challenges. All we are asking for is the monetary

restitution for the “guaranteed” second headlight costs and future repair costs

that will need to be done in order to get the lights back to a normal state and

proper working order.

It is also interesting to note the owner was NOT present

when the mechanic was discussing the “thunking noise” or second headlight

replacement. The owner has NO firsthand knowledge of the exchange which

transpired that day, as he was not even on the premises at the time.

Given the traditional adage that the customer is first and

foremost, we feel as though the business would agree and compensate us for the

above challenges in order for the matter to be closed. If that is not

accomplished, we plan to seek legal action in small claims court and will post

honest, unedited reviews on the shop’s practices involving all social media and

other feedback areas. Given that the shop currently has an ‘F’ rating with the

Revdex.com, this experience will continue to add to its building reputation.

Regards,

Business

Response:

In Mr. [redacted]'s situation, Are both of his headlights working? We repaired the one and of course

as my first response, these bulbs run off of certain hours, Of course, it is common for them

both to go out within the same time frame. Point being, I did honest work on this vehicle and

would continue to do so in the future even after this statement. I stated as before, l carry 12

months 12K mile warranty nationwide. The customer never brought the vehicle here after I

stated that if they weren't working, it would be under warranty and I am assuming that's

because the bulbs ARE working. The sound is normal, I printed the forums and of course if he

calls a Chrysler dealer they will first and foremost allow that any shop other than their very own

dealership is not worthy of doing business. That is of course the nature of the business, I will

not dishonor another garage but I will allow that large dealerships have been trained to do no

other than pressure sales and trained to gain customers trust even it devalues another business

owner. The forums were faxed, the warranty applies, the thumping noise (that I have never

heard, I heard a slight clicking noise when turning the lights on which is a big topic for Chrysler

vehicles), the lights work. I will not refund money as no techs work for free and I am sure that

Mr. [redacted] would not go to work and expect to work for free either, I stand behind my techs and

I stand behind my shop. I also stand behind my warranty..nationwide. I also have a video of a

brand new Chrysler that came into my shop approximately 3 weeks ago for a VA inspection and

the headlights on that vehicle made a clicking noise as well. I took the video to use for future

reference to show that Mr. [redacted] is not the only vehicle with the clicking headlights. I did not

destroy or install anything improperly. There is no bait and switch in small business as he

claimed.

This business is not like going to eat and complaining about your food and getting the food for

free. The restaurant will usually offer the dish at no charge or recook your order. l always felt

like if you took the free way out, you were wrong; therefore, I would never complain or try to

harm anybody's business or feelings. l would simply pray about it and move on. At this point

all I can do is offer to check everything at no charge, if the lights are working I have done my

job. If the clicking noise is the problem, I can provide him adequate information to the

customer to give to the company he purchased it and see if they would be willing to correct

that. That is if there is even a solution to that other than a recall. As to the"customer is first

and foremost", I agree. I do not agree that I need to refund his money since I have bent over

backwards trying to get the customer to come in and let me see the lights working and fix them

or do whatever I need to do. I cannot change the clicking noise at it is part of the process of

that particular vehicle working lights. l feel like all this customer is concerned with at this time

is money, A refund will not be given. If there ls a problem with the work I have performed, it is

under warranty and that is regardless of what the customer has said or done to me personally

or my business. I will stand behind my work and warranty.

If the customer chooses to take legal action, I will certainly contest that as well and have all

paperwork and techs as well. If customer decides to irresponsibly slander by business on social

networks as he threatened to do so in the response, I will take legal action as well. I will not

tolerate any persons threatening me. Again, 60,319 customers and only 5 complaints is not a

factor for this person to use as ammunition, I know of many small businesses in this field that

have an F rating due to dishonest people and I also know for a fact that they are hardworking

people with good techs and they too would do anything to just help people the honest way.

Mr. [redacted] knows my number,Mr. [redacted] knows where my shop is, Mr. [redacted] has an invoice

showing the warranty at the bottom of it and if he has misplaced it, I will gladly reprint it for

him.

Thank you,

Don Emmert

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[redacted] CONTINUE TO STEAL FROM CUSTOMERS AND EMPLOYEES AND NEED TO BE SHUT DOWN AND JAILED JUST SAYING I WOULD NEVER TAKE MY CAR TO THEM AGAIN