Autocenter Sales & Service, Inc.

Everything was fixed and every issue was resolved.Customer left happy.Thank you

Dear Miss [redacted] we're sorry to hear that you did not have a great experience with us.Sunroof crack (for 3rd row seats) is not safety related item and specially if it has no leak. Truck pas MAS State inspection for safety and emission. Truck has over 100K miles and over...

10 years old, so it may have some cosmetic issues. BUT still, we understand your side and offered FULL REFUND if you not satisfied with your purchase. Refund was declined and ms. [redacted] decided keep the truck. We did everything what we can at that point.Best regards.

Autocenter Sales&Service granted complaints from [redacted]. 1.Customer got all paperwork for this deal. 2. Car has been detailed before delivery. 3. Autocenter did check and repairs on Hybrid System for his car.4. Autocenter gave 1 year warranty for the battery. 5. Autocenter upgraded...

6months power train warranty to 12months terms. 6. Autocenter paid in full trade-in.

Ms. [redacted] [redacted] we are very apologies for inconvenience. We had a slight issue obtaining title. After we had title we did everything to help her. Vin check was done 4 min from her house. After registration we went to her in Woonsocket and personally gave her plate. So the...

customer was satisfied.

Sorry for our delay. Only for security reason we don't do any type of credit card refunds over phone. Our accounting team contacted mr. [redacted], verified identity and issued full refund back on credit card. Your security is our priority. Thanks.

[redacted], My sincere apologies for your less than positive experience. As a Autocenter Sales, we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. I truly apologize for...

any miscommunication or inconvenience. We was gonna try to fix power stearling issue on 2014 [redacted] but we desided just cancel this deal.We accepted full refund amount include $100 deductible,$105 for parts and taxes.Best regards

Dear [redacted], we tried to reach you and settle. We are so sorry that this small thing upset you... We can replace that tires for you... You need just email to our management to coordinate it at [redacted] or call to office and ask for [redacted]. Our goal is keep everyone satisfied. Please do not be...

shy and contact us at your earliest convenience. Best regards and Thank you.

We apologize for the delay regarding this issue. We have sent a check to the bank a while ago. Since your loan information was not specified (i.e. loan account), the bank could not process the check. We were forced to deliver the check in person and paid off the loan at the counter. Thus, the issue...

has been resolved. Once again, we apologize for the inconvenience this might have caused you.

Sorry for your experience. We address that complaint to our finance manager immediately! Finance manager usually call to every credit applicant within business day and if he can't reach someone, he always leaves voicemail. So please double check your voicemail and make sure your voicemail is active....

Thank you.

At first, let us start off from saying that we are very sorry for your experience at our dealership. We do apologize for the inconvenience you might have experienced. We would like to assure, all of the mentioned issues with the car have been fixed and resolved. At which time, we provided a loaner...

vehicle during the repair process. We also delivered the car after the repairs were competed. All repair expenses were covered by the dealership. Cost of works associated with [redacted] repair facility has been refunded in full to the customer. We would like to bring to your attention, the executive management found this particular complaint very troublesome. We have performed our investigation of lacking customer service, and have fully addressed immediate improvement of car pre-sale inspections and communication with our customers.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 1.Customer got all paperwork for this deal.That's true but the vehicle was registered on the May 17th when the car was purchased on May 2nd. I was inconvenienced of not being able to drive the vehicle for 15 days  2. Car has been detailed before delivery.This is a lie. The car was not detailed when I picked it up the first time and neither was it when I had taken it back for the hybrid battery rebuild. I have pictures and text messages from the manager telling them the car was not detailed and they did nothing about it. I picked up the car with trash still in the car.3. Autocenter did check and repairs on Hybrid System for his car.After the vehicle was registered, about 3 days later, same warning lights came on. I took it to a [redacted] dealership and they said the hybrid battery was dead. I contacted the Auto Center and explained it to them. The owner agreed to have the battery rebuilt at no charge to me. I was not reimbursed for the check the [redacted] dealership did on the car4. Autocenter gave 1 year warranty for the battery.True. This came with the battery rebuild.5. Autocenter upgraded 6months power train warranty to 12months terms.True. I asked them for this and they honored that request6. Autocenter paid in full trade-in.The trade-in was not paid in full until 6/20/2017. I purchased the vehicle on 5/2/2017. As a result of their late payment of the trade, I was charged late fees and also had to make a payment of $228.00 to the lienholder of my trade? to keep that account from going negative or having it affect my credit. It took Auto Center over 1 month to payoff my trade and that is unacceptable. They now owe me the difference in the payment I made when they were supposed to pay off my trade. They promised they will send that difference as a check via mail but up until today, I have not received that check.In my initial complaint, I requested detailing of the vehicle, a second key fob, 1 year warranty on the vehicle. They have only honored the 1 year warranty on the vehicle so far. The vehicle was not detailed and neither did I get the second key fob. Everything else has been taken care of by them at this point in time after much delay.
Regards,
[redacted]