Autocenter Sales & Service

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This message in regards to complaint # [redacted] In response to the message received from Auto Center Sales & Service, the claim that is being made under the first attempt to fix the vehicle is falseThere has been no evidence of a written estimate from [redacted] as to which repairs were done as well as no copy of signature from myself pertaining to these repairsI was verbally told an upper radiator hose was replaced, nothing elseIf the repairs that Auto Center is claiming to have done then why is it that there is no record of said repairsUnder Massachusetts Law, Before beginning any work, a repair shop must give you a written estimate listing the specific repairs to be madeThe estimate must list the specific parts, labor, and cost of the repairs, unless the charges are posted where they may readily be seenThis written estimate must be signed by youCMR (3)In response to the $deductible, Massachusetts Used Vehicle Warranty Law states,Warranty Repairs: The defects must arise during the warranty periodYou must return the vehicle to the dealer for repair no more than five business days after the expiration date of the warranty periodThe dealer MAY charge you a one-time $deductible, but only if this amount is written on your copy of the warrantyThe Buyer's guide that was signed states "UP TO $100", there is no implication in either of those statements that I am responsible for a standard $deductibleIn response to the extended warranty that was purchased for $that never got submitted to the company and therefore there is no contract with Cars Protection Plus and myselfGateway is no longer the lien holder for this vehicle therefore a refund is to be issued to myselfAuto Center Sales & Service does not have the authority to dictate payments or to inquire on an account that is not legally theirsPayment will be made to myself as I have already paid for the contract that Auto Center Sales & Service has violatedTherefore at this time, I am seeking the refund of $from the service contract that was never put in place to resolve this matter Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Ms [redacted] we are very apologies for inconvenienceWe had a slight issue obtaining titleAfter we had title we did everything to help herVin check was done min from her houseAfter registration we went to her in Woonsocket and personally gave her plateSo the customer was satisfied

We apologize for the delay regarding this issueWe have sent a check to the bank a while agoSince your loan information was not specified (i.eloan account), the bank could not process the checkWe were forced to deliver the check in person and paid off the loan at the counterThus, the issue has been resolvedOnce again, we apologize for the inconvenience this might have caused you

Dear ***, we tried to reach you and settleWe are so sorry that this small thing upset youWe can replace that tires for youYou need just email to our management to coordinate it at [redacted] or call to office and ask for ***Our goal is keep everyone satisfiedPlease do not be shy and contact us at your earliest convenienceBest regards and Thank you

Dear Miss [redacted] we're sorry to hear that you did not have a great experience with us.Sunroof crack (for 3rd row seats) is not safety related item and specially if it has no leakTruck pas MAS State inspection for safety and emissionTruck has over 100K miles and over years old, so it may have some cosmetic issuesBUT still, we understand your side and offered FULL REFUND if you not satisfied with your purchaseRefund was declined and ms*** decided keep the truckWe did everything what we can at that point.Best regards

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] 1.Customer got all paperwork for this deal.That's true but the vehicle was registered on the May 17th when the car was purchased on May 2ndI was inconvenienced of not being able to drive the vehicle for days Car has been detailed before delivery.This is a lieThe car was not detailed when I picked it up the first time and neither was it when I had taken it back for the hybrid battery rebuildI have pictures and text messages from the manager telling them the car was not detailed and they did nothing about itI picked up the car with trash still in the carAutocenter did check and repairs on Hybrid System for his car.After the vehicle was registered, about days later, same warning lights came onI took it to a [redacted] dealership and they said the hybrid battery was deadI contacted the Auto Center and explained it to themThe owner agreed to have the battery rebuilt at no charge to meI was not reimbursed for the check the [redacted] dealership did on the carAutocenter gave year warranty for the battery.TrueThis came with the battery rebuildAutocenter upgraded 6months power train warranty to 12months terms.TrueI asked them for this and they honored that requestAutocenter paid in full trade-in.The trawas not paid in full until 6/20/I purchased the vehicle on 5/2/As a result of their late payment of the trade, I was charged late fees and also had to make a payment of $to the lienholder of my trade? to keep that account from going negative or having it affect my creditIt took Auto Center over month to payoff my trade and that is unacceptableThey now owe me the difference in the payment I made when they were supposed to pay off my tradeThey promised they will send that difference as a check via mail but up until today, I have not received that check.In my initial complaint, I requested detailing of the vehicle, a second key fob, year warranty on the vehicleThey have only honored the year warranty on the vehicle so farThe vehicle was not detailed and neither did I get the second key fobEverything else has been taken care of by them at this point in time after much delay Regards, [redacted] ***

Sorry for our delayOnly for security reason we don't do any type of credit card refunds over phoneOur accounting team contacted mr [redacted] , verified identity and issued full refund back on credit cardYour security is our priorityThanks

***, My sincere apologies for your less than positive experienceAs a Autocenter Sales, we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfiedI truly apologize for any miscommunication or inconvenienceWe was gonna try to fix power stearling issue on [redacted] but we desided just cancel this deal.We accepted full refund amount include $deductible,$for parts and taxes.Best regards

Everything was fixed and every issue was resolved.Customer left happy.Thank you

Autocenter Sales&Service granted complaints from [redacted] ***1.Customer got all paperwork for this dealCar has been detailed before deliveryAutocenter did check and repairs on Hybrid System for his carAutocenter gave year warranty for the batteryAutocenter upgraded 6months power train warranty to 12months termsAutocenter paid in full trade-in

Sorry for your experienceWe address that complaint to our finance manager immediately! Finance manager usually call to every credit applicant within business day and if he can't reach someone, he always leaves voicemailSo please double check your voicemail and make sure your voicemail is active Thank you