All trades are processed and sent to auction locations after transaction and are stored there off site to be sold and are not processed for a sales until all deals are finalThe trade title and down payment in question have been processed and mailed to the individualDealership is not responsible for individual insurance, trade payments and/or expenses when fraudulent information is provided by consumer to obtain financing for purchase
I contacted the loan company and the loan amount was increased but the increase did not include the fee which is an agreement between the loan company and dealerRoadloans stated the dealer is responsible not the customer, this agreement is why autocenter nissan is a listed authorized dealer Please email if lender number is requested for the agreement
I have made contact with the consumer and arranged a time for the vehicle to be brought to our Service Facility so that we can inspect the vehicle and will provide a loaner vehicle while we have it
I am rejecting the business response because:The only knowledge I had regarding the necessary steps to take to fix the car was a letter I received directly from the service department listing the part needing replacedBased on the research I did and calls I made to other mechanics the part "o-rings" required opening the engine to get to the pistonsIt wasn't until the dealership had my vehicle for days that someone told me that it wasn't that part at all and they had replaced the entire transmissionOver the numerous conversations I had with multiple individuals at Nissan, which I always initiated, no one ever pulled my file or looked me up on a computerI am very upset with the lack of communication and failure to inform me of what was happening with my vehicleI understand Nissan believes they are doing everything they can to help me, however, I was sold a vehicle that needed major mechanical repair within miles and I just want them to make it rightThis complaint has not been resolved as of right now Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/07) */ We have communicated with said customer on multiple occasions reviewing his purchase in detail including the purchase price vs MSRP /vavlue as well as installed fog lights out of good will
Complaint: [redacted] I am rejecting this response because:The vehicle currently has miles on it and I have not put this many miles on the vehicle I truly believe there is something wrong with the odometer I took it back the first week I had it and they are telling me nothing is wrong The 3rd week they said I would have to pay $for mileage and gap insurance Now they are telling me I owe them $3500, if I pay this they will then refund me If I just give the car back they will treat it like a repossessed car The day I filed this complaint I called them and no one answered the phone Sincerely, [redacted]
The individual has been informed that they do not have to pay a fee and we as a company would, had there been a fee to accept with a loan covering what was needed to purchase the vehicle requestedAs explained unfortunately, as a dealer we do not control the banks or how much they choose to lend and at what termsI have attempted to discuss and am more than happy to discuss again other finance options for them at this time
I just spoke with [redacted] with Smart Payment Plan, who is refusing to refunded my NSF chargedShe directed me to speak with [redacted] , because he set me up with this account and he should be the one to refundedI pretty confused on how, money was to be drafted from my account, when I never knew who was the finance companyAgain Nissan Auto Center is costing me money and no one at this company wants to take responsibilty!
Day and still no check and title [redacted] had told me on 10/31/17, you all mailed my title and check first class mailYou all are still costing me money! Where is there check and title coming from?
I have reached out and left a message to speak with the consumerWhen employment information provided on credit applications does not match the individuals check stubs it is seen fraudulent and misleading informationThis is not relating to d.b.a's but rather temp agencies and/or a 3rd party company contracted to provide services to another company where individuals are directly employed by said companyAt times upon individual request and authorization a dealer will accept a credit applications via phone and/or electronically to provide services requestedTitle and Down payment were set for mail via USPS electronically stamped 11/3/
All pricing and vehicle information is disclosed transparently at time of purchase prior to obtaining any commitment and/or signatures from buying parties
Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ The previous puncture was discussed with the individual at the time of initial transfer when leak happened upon removal of screw
The online advertising for the event stated See Dealer for Details - Trade Inequity Rolled to New Loan with Approved Credit offer ends 3/31/[there were no TV advertisement]We do are best to answer all questions before and during visits to the dealership
This should be the last updateAgain that you all for assisting me10.30.17, 4pm came and no one for Nissan Auto Center was at my homeI contacted the salesman and he told me he was with a customer and I had to waitI told him I had class and I couldn't continue to sit waiting around for themWhen the salesman text me at 6pm saying he was on his way and I was already in classLong story short another inconvenience, I had to leave school to give them their vehicleI was unable to video the vehicle with the salesman in it because he arrived when it was dark outsideThe return my vehicle, with the chalk sales advertisement on it, a broke driver visor, low tire pressure light on the dash and NO TITLE!No one, knows where my title is to my vehicle they had me sign over
Our service department found no concern with Fuel and/or ODO recordings upon inspection and recommend bringing the vehicle in for further diagnostics and reviewThe Day Return is still valid through 8/18/and the full purchase price of the vehicle is refunded, less T,T & L, Documentation Fee and and Additional Products products purchased
I spoke to the individuals as recent as Friday regarding their concerns and at that point, was under the impression we all parties were satisfiedThis feature was not advertised in any company written descriptions, there were multiple image of the vehicle both interior and exterior for review in addition the vehicle was demonstrated in person prior to the purchaseThe dealership has offered and sent details to the individual for wholesale cost regarding several different options to add the additional DVD monitors
Today is Wednesday, my documents are still not here? [redacted] is not answering my calls or texts! Call the center and I get hung up onYou all have had your vehicle for over a week nowYou all still have the title to my vehicle, down payment money and no one wants to assist meMy car payment is accruing I late fees because of Nissan Auto CenterIs this really how you all do business?
Complaint: [redacted] I am rejecting this response because: they told me something different on the phone, several times and the manager even told me they record the phone callsIn my defense, I saw the ad on my phone and that tiny print does not show up at all on my deviceOr I would have read it and understood and would not have even requesed to talk to someone to ask questions and make sure I fully understand the advertisementObviously that tiny print would have answered all of my questionsI asked the rmplempl my questions because I read that advertisement for what it was and it looks like they are saying they will pay off your loan no matter what is owedAnd when I spoke to [redacted] ***, several times she confirmed that they have funds set aside, like a grant, that [redacted] has to do this eventThey are advertising that they are holding an event and giving you a good deal but to be honest it's no different than any other time you go anywhere and buy a car! They always put the inequity into the new loanWhy can they advertise that it is for month onlyAnd why can they get away with lying and tricking people into the door? Sincerely, [redacted] ***
The vehicle history was disclosed to and signed by the individual at purchaseThis has been discussed with the individual and attempts have been made to assist with trading the vehicleWe have made several attempts again to contact and discuss with no success
All trades are processed and sent to auction locations after transaction and are stored there off site to be sold and are not processed for a sales until all deals are finalThe trade title and down payment in question have been processed and mailed to the individualDealership is not responsible for individual insurance, trade payments and/or expenses when fraudulent information is provided by consumer to obtain financing for purchase
I contacted the loan company and the loan amount was increased but the increase did not include the fee which is an agreement between the loan company and dealerRoadloans stated the dealer is responsible not the customer, this agreement is why autocenter nissan is a listed authorized dealer Please email if lender number is requested for the agreement
I have made contact with the consumer and arranged a time for the vehicle to be brought to our Service Facility so that we can inspect the vehicle and will provide a loaner vehicle while we have it
I am rejecting the business response because:The only knowledge I had regarding the necessary steps to take to fix the car was a letter I received directly from the service department listing the part needing replacedBased on the research I did and calls I made to other mechanics the part "o-rings" required opening the engine to get to the pistonsIt wasn't until the dealership had my vehicle for days that someone told me that it wasn't that part at all and they had replaced the entire transmissionOver the numerous conversations I had with multiple individuals at Nissan, which I always initiated, no one ever pulled my file or looked me up on a computerI am very upset with the lack of communication and failure to inform me of what was happening with my vehicleI understand Nissan believes they are doing everything they can to help me, however, I was sold a vehicle that needed major mechanical repair within miles and I just want them to make it rightThis complaint has not been resolved as of right now Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/07) */ We have communicated with said customer on multiple occasions reviewing his purchase in detail including the purchase price vs MSRP /vavlue as well as installed fog lights out of good will
Complaint: [redacted] I am rejecting this response because:The vehicle currently has miles on it and I have not put this many miles on the vehicle I truly believe there is something wrong with the odometer I took it back the first week I had it and they are telling me nothing is wrong The 3rd week they said I would have to pay $for mileage and gap insurance Now they are telling me I owe them $3500, if I pay this they will then refund me If I just give the car back they will treat it like a repossessed car The day I filed this complaint I called them and no one answered the phone Sincerely, [redacted]
The individual has been informed that they do not have to pay a fee and we as a company would, had there been a fee to accept with a loan covering what was needed to purchase the vehicle requestedAs explained unfortunately, as a dealer we do not control the banks or how much they choose to lend and at what termsI have attempted to discuss and am more than happy to discuss again other finance options for them at this time
I just spoke with [redacted] with Smart Payment Plan, who is refusing to refunded my NSF chargedShe directed me to speak with [redacted] , because he set me up with this account and he should be the one to refundedI pretty confused on how, money was to be drafted from my account, when I never knew who was the finance companyAgain Nissan Auto Center is costing me money and no one at this company wants to take responsibilty!
Day and still no check and title [redacted] had told me on 10/31/17, you all mailed my title and check first class mailYou all are still costing me money! Where is there check and title coming from?
I have reached out and left a message to speak with the consumerWhen employment information provided on credit applications does not match the individuals check stubs it is seen fraudulent and misleading informationThis is not relating to d.b.a's but rather temp agencies and/or a 3rd party company contracted to provide services to another company where individuals are directly employed by said companyAt times upon individual request and authorization a dealer will accept a credit applications via phone and/or electronically to provide services requestedTitle and Down payment were set for mail via USPS electronically stamped 11/3/
All pricing and vehicle information is disclosed transparently at time of purchase prior to obtaining any commitment and/or signatures from buying parties
Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ The previous puncture was discussed with the individual at the time of initial transfer when leak happened upon removal of screw
The online advertising for the event stated See Dealer for Details - Trade Inequity Rolled to New Loan with Approved Credit offer ends 3/31/[there were no TV advertisement]We do are best to answer all questions before and during visits to the dealership
This should be the last updateAgain that you all for assisting me10.30.17, 4pm came and no one for Nissan Auto Center was at my homeI contacted the salesman and he told me he was with a customer and I had to waitI told him I had class and I couldn't continue to sit waiting around for themWhen the salesman text me at 6pm saying he was on his way and I was already in classLong story short another inconvenience, I had to leave school to give them their vehicleI was unable to video the vehicle with the salesman in it because he arrived when it was dark outsideThe return my vehicle, with the chalk sales advertisement on it, a broke driver visor, low tire pressure light on the dash and NO TITLE!No one, knows where my title is to my vehicle they had me sign over
Our service department found no concern with Fuel and/or ODO recordings upon inspection and recommend bringing the vehicle in for further diagnostics and reviewThe Day Return is still valid through 8/18/and the full purchase price of the vehicle is refunded, less T,T & L, Documentation Fee and and Additional Products products purchased
I spoke to the individuals as recent as Friday regarding their concerns and at that point, was under the impression we all parties were satisfiedThis feature was not advertised in any company written descriptions, there were multiple image of the vehicle both interior and exterior for review in addition the vehicle was demonstrated in person prior to the purchaseThe dealership has offered and sent details to the individual for wholesale cost regarding several different options to add the additional DVD monitors
Today is Wednesday, my documents are still not here? [redacted] is not answering my calls or texts! Call the center and I get hung up onYou all have had your vehicle for over a week nowYou all still have the title to my vehicle, down payment money and no one wants to assist meMy car payment is accruing I late fees because of Nissan Auto CenterIs this really how you all do business?
All payoffs are processed in a timely manner upon contract fundingAll items here have been handled accordingly and the customer has been notified
Complaint: [redacted] I am rejecting this response because: they told me something different on the phone, several times and the manager even told me they record the phone callsIn my defense, I saw the ad on my phone and that tiny print does not show up at all on my deviceOr I would have read it and understood and would not have even requesed to talk to someone to ask questions and make sure I fully understand the advertisementObviously that tiny print would have answered all of my questionsI asked the rmplempl my questions because I read that advertisement for what it was and it looks like they are saying they will pay off your loan no matter what is owedAnd when I spoke to [redacted] ***, several times she confirmed that they have funds set aside, like a grant, that [redacted] has to do this eventThey are advertising that they are holding an event and giving you a good deal but to be honest it's no different than any other time you go anywhere and buy a car! They always put the inequity into the new loanWhy can they advertise that it is for month onlyAnd why can they get away with lying and tricking people into the door? Sincerely, [redacted] ***
The vehicle history was disclosed to and signed by the individual at purchaseThis has been discussed with the individual and attempts have been made to assist with trading the vehicleWe have made several attempts again to contact and discuss with no success