AutoChipsDirect.com

A response was given to this customer the same day the email was sent requesting a refundThe customer is out of the money back warranty and was offered a replacement if the current module was not workingOur warranty information is clearly stated under the terms and condition section at the bottom of our web page

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below..This merchandise was returned unopened and when I originally requested a return authorization the response I received was automated and I never received the return authorization At this point it is the principal of the matter, if a product is returned unopened with an explanation from us stating our mechanic said this would not work for our vehicle why would I throw money out the window which is essentially what the company wants me to do I am very dissatisfied with their response
Regards,
*** ***

A response was given to this customer the same day the email was sent requesting a refund. The customer is out of the money back warranty and was offered a replacement if the current module was not working. Our warranty information is clearly stated under the terms and condition section at the...

bottom of our web page.

A response was given to this customer the same day the email was sent requesting a refund. The customer is out of the money back warranty and was offered a replacement if the current module was not working. Our warranty information is clearly stated under the terms and condition section...

at the bottom of our web page.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below..This merchandise was returned unopened and when I originally requested a return authorization the response I received was automated and I never received the return authorization.  At this point it is the principal of the matter, if a product is returned unopened with an explanation from us stating our mechanic said this would not work for our vehicle why would I throw money out the window which is essentially what the company wants me to do.  I am very dissatisfied with their response.

Regards,

A response was given to this customer the same day the email was sent requesting a refund. The customer is out of the money back warranty and was offered a replacement if the current module was not working. Our warranty information is clearly stated under the terms and condition section...

at the bottom of our web page.

With any retail business there is a return policy. Ours is no different. All of our modules are made vehicle specific and can not be re sold. Therefore a strict refund policy is in place and listed on our website under the terms and conditions. We do offer a life time replacement warranty on our modules and do stand behind that. These modules do work and we encourage this customer to try it out.