Autocraft adheres to the highest standards of ethical business conduct and we pride ourselves on excellent customer service and customer satisfactionWe are being asked to reimburse a customer for expenses which were entirely covered (jointly) by her insurance company and by AutocraftThere was no cash outlay on the part of the customer for either rental or car storageRegarding being charged twice for a deductibleI believe Mrs [redacted] is mistakenThe invoice from Autocraft was paid entirely by the insurance CoShe paid us no deductibleThe $deductible is paid only once; It's taken from the amount she recieves from the Insurance Cofor the totalled car, i.e., hypothetically, if her car was determined to be worth $10,000, the insurance Cogives her $9,This is purely a function of her insurance policy In years of business this is unique and unfortunateMrs [redacted] has reiterated that she will not "negotiate" and has increased her request of usI am at a loss as to what to do here but am open to your suggestions Thanks, [redacted]
Complaint: [redacted] I am rejecting this response because: [redacted] Raedar agreed to pay for the car rental from the time period of 11/24/14-12/9/due to the delay in his staff (Vanessa Samilpa) failing to have the vehicle towed on 11/24/and indicated it was due to a lack of submission of an I-that A-Tex towing failed to send to AutoCraft Body WerksIn addition to the car rental, storage fees were incurred at A-Tex for this time periodI have attached two invoices that I sent to [redacted] Raedar (certified mail on the first invoice and email on the 2nd invoice) and now the current total with late fees assessed is $This is the amount of the rental and the storage feesI currently do now have a replacement vehicle and have lost out on days of rental with my insurance company because [redacted] never paid the car rental he agreed to payThe insurance company paid the storage fees for the incompetency of AutoCraft Body WerksIn addition, the check ($5017.44- -w/out the deductible) that was cashed by AutoCraft Body Werks on approximately 12/18/which was less my deductible of $ In addition, the supplement issued also include my $deductibleAnd the insurance company took out another $deductible for the payout of the total loss in which I do not have a rental [redacted] owe's an additional $to me for claiming the deductible a 2nd timeThe total cost is now at $ I am more than content settling with [redacted] for the amount he owes to meThe insurance company is not liable for his competencies at his shop His call on 1/2/was only to discuss how he could negotiate the invoice I sent him, and there is no negotiating after wasting an hour and half of time of the phone with the insurance company Regards, [redacted] ***
Complaint: ***
I am rejecting this response because:
I am rejecting this response I have attached the invoice from Enterprise rental with shows Liberty Mutual paid days of car rental*** agreed to pay for the days of rental due to the delay in his company picking up my vehicle for car repairs Because of this, I lost out on extra days of rental and it goes against me on my insurance policyWhen my car was deemed a total loss, I did not have rental coverage due to the delay from Autocraft body werks from picking up my car days after they were notified I've also included the receipt form A-Tex towing which also shows days of storage which again was due to the delay in him picking up my car*** has failed to provide any documentation proving that he paid for my rentalI have attached the invoice that Liberty Mutual paid forIn addition, he failed to pay for the storage due to his delay. Regards,
*** ***
Autocraft adheres to the highest standards of ethical business conduct and we pride ourselves on excellent customer service and customer satisfaction. We are being asked to reimburse a customer for expenses which were entirely covered (jointly) by her insurance company and by Autocraft. There was no cash outlay on the part of the customer for either rental or car storage. Regarding being charged twice for a deductible. I believe Mrs. [redacted] is mistaken. The invoice from Autocraft was paid entirely by the insurance Co. She paid us no deductible. The $500 deductible is paid only once; It's taken from the amount she recieves from the Insurance Co. for the totalled car, i.e., hypothetically, if her car was determined to be worth $10,000, the insurance Co. gives her $9,500. This is purely a function of her insurance policy. In 30 years of business this is unique and unfortunate. Mrs. [redacted] has reiterated that she will not "negotiate" and has increased her request of us. I am at a loss as to what to do here but am open to your suggestions. Thanks, [redacted]
Complaint: [redacted]
I am rejecting this response because:[redacted] Raedar agreed to pay for the car rental from the time period of 11/24/14-12/9/14 due to the delay in his staff (Vanessa Samilpa) failing to have the vehicle towed on 11/24/14 and indicated it was due to a lack of submission of an...
I-9 that A-Tex towing failed to send to AutoCraft Body Werks. In addition to the car rental, storage fees were incurred at A-Tex for this time period. I have attached two invoices that I sent to [redacted] Raedar (certified mail on the first invoice and email on the 2nd invoice) and now the current total with late fees assessed is $775.65. This is the amount of the rental and the storage fees. I currently do now have a replacement vehicle and have lost out on 15 days of rental with my insurance company because [redacted] never paid the car rental he agreed to pay. The insurance company paid the storage fees for the incompetency of AutoCraft Body Werks. In addition, the check ($5017.44- 5517.44 -w/out the deductible) that was cashed by AutoCraft Body Werks on approximately 12/18/14 which was less my deductible of $500. In addition, the supplement issued also include my $500 deductible. And the insurance company took out another $500 deductible for the payout of the total loss in which I do not have a rental. [redacted] owe's an additional $500 to me for claiming the deductible a 2nd time. The total cost is now at $1275.65. I am more than content settling with [redacted] for the amount he owes to me. The insurance company is not liable for his competencies at his shop. His call on 1/2/2015 was only to discuss how he could negotiate the invoice I sent him, and there is no negotiating after wasting an hour and half of time of the phone with the insurance company. Regards,
[redacted]
Autocraft adheres to the highest standards of ethical business conduct and we pride ourselves on excellent customer service and customer satisfactionWe are being asked to reimburse a customer for expenses which were entirely covered (jointly) by her insurance company and by AutocraftThere was no cash outlay on the part of the customer for either rental or car storageRegarding being charged twice for a deductibleI believe Mrs [redacted] is mistakenThe invoice from Autocraft was paid entirely by the insurance CoShe paid us no deductibleThe $deductible is paid only once; It's taken from the amount she recieves from the Insurance Cofor the totalled car, i.e., hypothetically, if her car was determined to be worth $10,000, the insurance Cogives her $9,This is purely a function of her insurance policy In years of business this is unique and unfortunateMrs [redacted] has reiterated that she will not "negotiate" and has increased her request of usI am at a loss as to what to do here but am open to your suggestions Thanks, [redacted]
Complaint: [redacted] I am rejecting this response because: [redacted] Raedar agreed to pay for the car rental from the time period of 11/24/14-12/9/due to the delay in his staff (Vanessa Samilpa) failing to have the vehicle towed on 11/24/and indicated it was due to a lack of submission of an I-that A-Tex towing failed to send to AutoCraft Body WerksIn addition to the car rental, storage fees were incurred at A-Tex for this time periodI have attached two invoices that I sent to [redacted] Raedar (certified mail on the first invoice and email on the 2nd invoice) and now the current total with late fees assessed is $This is the amount of the rental and the storage feesI currently do now have a replacement vehicle and have lost out on days of rental with my insurance company because [redacted] never paid the car rental he agreed to payThe insurance company paid the storage fees for the incompetency of AutoCraft Body WerksIn addition, the check ($5017.44- -w/out the deductible) that was cashed by AutoCraft Body Werks on approximately 12/18/which was less my deductible of $ In addition, the supplement issued also include my $deductibleAnd the insurance company took out another $deductible for the payout of the total loss in which I do not have a rental [redacted] owe's an additional $to me for claiming the deductible a 2nd timeThe total cost is now at $ I am more than content settling with [redacted] for the amount he owes to meThe insurance company is not liable for his competencies at his shop His call on 1/2/was only to discuss how he could negotiate the invoice I sent him, and there is no negotiating after wasting an hour and half of time of the phone with the insurance company Regards, [redacted] ***
Complaint: ***
I am rejecting this response because:
I am rejecting this response I have attached the invoice from Enterprise rental with shows Liberty Mutual paid days of car rental*** agreed to pay for the days of rental due to the delay in his company picking up my vehicle for car repairs Because of this, I lost out on extra days of rental and it goes against me on my insurance policyWhen my car was deemed a total loss, I did not have rental coverage due to the delay from Autocraft body werks from picking up my car days after they were notified I've also included the receipt form A-Tex towing which also shows days of storage which again was due to the delay in him picking up my car*** has failed to provide any documentation proving that he paid for my rentalI have attached the invoice that Liberty Mutual paid forIn addition, he failed to pay for the storage due to his delay. Regards,
*** ***
Autocraft adheres to the highest standards of ethical business conduct and we pride ourselves on excellent customer service and customer satisfaction. We are being asked to reimburse a customer for expenses which were entirely covered (jointly) by her insurance company and by Autocraft. There was no cash outlay on the part of the customer for either rental or car storage. Regarding being charged twice for a deductible. I believe Mrs. [redacted] is mistaken. The invoice from Autocraft was paid entirely by the insurance Co. She paid us no deductible. The $500 deductible is paid only once; It's taken from the amount she recieves from the Insurance Co. for the totalled car, i.e., hypothetically, if her car was determined to be worth $10,000, the insurance Co. gives her $9,500. This is purely a function of her insurance policy. In 30 years of business this is unique and unfortunate. Mrs. [redacted] has reiterated that she will not "negotiate" and has increased her request of us. I am at a loss as to what to do here but am open to your suggestions. Thanks, [redacted]
Complaint: [redacted]
I am rejecting this response because:[redacted] Raedar agreed to pay for the car rental from the time period of 11/24/14-12/9/14 due to the delay in his staff (Vanessa Samilpa) failing to have the vehicle towed on 11/24/14 and indicated it was due to a lack of submission of an...
I-9 that A-Tex towing failed to send to AutoCraft Body Werks. In addition to the car rental, storage fees were incurred at A-Tex for this time period. I have attached two invoices that I sent to [redacted] Raedar (certified mail on the first invoice and email on the 2nd invoice) and now the current total with late fees assessed is $775.65. This is the amount of the rental and the storage fees. I currently do now have a replacement vehicle and have lost out on 15 days of rental with my insurance company because [redacted] never paid the car rental he agreed to pay. The insurance company paid the storage fees for the incompetency of AutoCraft Body Werks. In addition, the check ($5017.44- 5517.44 -w/out the deductible) that was cashed by AutoCraft Body Werks on approximately 12/18/14 which was less my deductible of $500. In addition, the supplement issued also include my $500 deductible. And the insurance company took out another $500 deductible for the payout of the total loss in which I do not have a rental. [redacted] owe's an additional $500 to me for claiming the deductible a 2nd time. The total cost is now at $1275.65. I am more than content settling with [redacted] for the amount he owes to me. The insurance company is not liable for his competencies at his shop. His call on 1/2/2015 was only to discuss how he could negotiate the invoice I sent him, and there is no negotiating after wasting an hour and half of time of the phone with the insurance company. Regards,
[redacted]