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Autocraft Paint and Body Works

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Autocraft Paint and Body Works Reviews (3)

I took my vehicle to Autocraft after an accident that happened on 8/14/14. The vehicle being ready date kept changing over two weeks. I finally told them that I would pick up the car after our four day vacation. on Thursday I arrived and they couldn't find my car. After looking they told me that there was an accident and my car was damaged on the other side. Nobody knew what had happened. Finally the owner came out and offered no explanation other than "I am a gemologist and don't know anything about car repair. I took a look at the car and they had already tried to fix it without our permission. I believe that they were trying to hide the damage and repair it before anyone knew. I filed a police report as working on a car without permission is against state law. In an attempt to find out what had happened I was told that by one of the employees that if he wasn't on the job he would beat me up. We tried to pick up the vehicle four more times and work was not complete. finally we took the vehicle to L&P and had Autocrafts work fixed.

Yakima's Autocraft is awful. They are responsive and they flood you with updates (often two people calling you, at work, with the same information) but they do shoddy work. My hood was seated incorrectly on my car, my dash wasn't properly assembled, it took them three weeks longer to complete the repairs than they estimated, and to top it all off I couldn't start the car when I got there after hours to pick it up because it was out of gas! I called the shop the next morning and spoke to [redacted], the Manager there, and he informed me that they don't put fuel in customer cars. Even though they drove it to other shops (because they couldn't fully complete the repairs themselves) they ran it completely out of gas and left it for me entirely empty. They didn't understand the extent of the damage to the vehicle, and had to submit the initial claim for repairs to my insurance company and then two more claims after that for additional work they didn't realize it would need. What I can see of the repairs was poorly done - I'm extremely concerned now about what I cannot see. Crappy and incomplete repairs, poor customer service standards, and they take forever. DO NOT use this shop.

Dropped my car off on a Wednesday to have two dents in the hood repaired. Called two days later to find out when it would be ready. [redacted], the manager, told me that they had a technician out sick so it would be ready on Friday. Autocraft called me Friday morning to say they would need a couple days longer because the new hood they ordered wasn't in. No one ever discussed a new hood with me. The estimate was only for a repair and no one there called and asked my permission to order new parts and/or change the estimate. I asked [redacted] about this and he said that he didn't have the staff to call the customers and let them know when there was a change in the repair cost. I told him he absolutely had to get permission before charging the customer more and asked him how much more is this even going to cost. He asked if I was paying out of pocket or through insurance. I told him it was an insurance claim and he told me then it didn't matter how much it cost because I would only have to pay the deductible which sounded very shady to me. I told him to put the old hood back on my car because I no longer wanted him to be repairing it. He started yelling at me and then hung up. When I called him back to see when my car would be ready he yelled more and hung up on me again. I had to talk to someone else at the shop to find out how long it would be to put my old hood back on the car so I could come get it. Completely unprofessional, shady business practices, complete lack of communication. Will never use this business again.

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Description: Auto Body Repair & Painting, Auto Restoration, Auto Services, Auto Body Shop Equipment & Sup, Auto Paintless Dent Repair, Auto Paint - Mobile, Auto Parts & Supplies - Used, Auto Repair - Maintenance, Auto Bumpers, Guards & Grilles, Auto Parts & Supplies - New

Address: 1804 S 3rd Ave, Yakima, Washington, United States, 98902-5917

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