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Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Per the attached documents is a copy of the finalized billing dispute with [redacted] Dental where they reviewed the additional charges submitted by Independence Family Dentistry and DrN [redacted] for the date of 3/11/15.In regards to the $charge for the C+Scan x-ray that the dentist submitted a bill for $the Negotiated in network fee of $was allowed and [redacted] Paid 60% to the dentist $189.60The other charges that were submitted for $for unspecified diagnostic procedure for teeth and were denied pending valid CDT procedure code based on tooth number and location *Since these procedures were completed I am requesting the dentist remove the additional charges from my refund amount.Also the interim denture upper for the Temporary Partial - [redacted] deemed the procedure was not covered and the $should also be removed from my overpayment refund amount The [redacted] Dental Billing dispute from the [redacted] Billing Analyst Supervisor [redacted] , has been completed unless the dentist can provide additional documentation for the charges that were denied.Also, per the attached Billing Ledger when I made my final payment to the dentist in the amount of $4,my invoice listed a Total Credit on my $6,876.60At this time since the billing dispute has been reviewed by [redacted] Dental, I requesting a new review of my records without the additional charges reviewed above since it is clear the $4,does not reflect the true overpayment that is due for dental procedures not completed by DrN [redacted] or Independence Family Denistry.I would also like to request a copy of my patient chart and copy of billing ledger that I have been requesting since May 11, with no response from the dental office at Independence Family Denistry Considering that I have suffered greatly physically and financial from my dealing with this dentist and now have to have all crowns and fillings that were done incompletely by DrN [redacted] redone per my new dentist since they did not fit the crowns properly and they have developed dental fitting issues.Please provide the updated billing for my overpayment as soon as possible as it has now been months since the last dental service was provided.Sincerely, [redacted] *** Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First per the attached letter from [redacted] Dental Insurance my dental insurance provider dated 7/16/15, the only procedures performed by Independent Family Dentistry on 3/11/were the extraction of teeth #7, #and #and a Surgical Guide Stent (Endosteel Post) for tooth #only *See Document # The charges for this work are as follows: [redacted] [redacted] [redacted] [redacted] * [redacted] [redacted] *** [redacted] [redacted] *See Documents # 2,3, All Payments made by [redacted] on 3/25/ Then on July 28, I received a letter from my dental insurance [redacted] that additional charges from 3/11/ had been submitted for payment for the following: [redacted] Insurance stated was not covered expense- No Payment Total Amount Due by Patient $ *See document #All Payments made by [redacted] on 9/03/ Per Documents listed above it proofs the Patients Portion of the Dental Procedure from 3/11/ is $1,not the $3,that was reflected on Independent Family Dentistry hand written statement Which reflects the difference of $2, *See Docuemnt # Then on the handwritten statement by Independent Family Dentistry there was a charge of $for Tooth #for Pontic which was never billed to [redacted] Insurance and the procedure should have be reversed from the billing charges Also, the Independent Family Dentistry on 3/25/billed my dental insurance [redacted] for the full procedure to complete the Dental Implant Bridge and had max out my dental insurance for payment of $2,and had made me pay in full on 2/26/a payment for $2,for a partial bridge that was never done and again on 3/11/for in the amount of $4,for the Implants for the Implants to tooth #and #for Total payment of $6, Therefore, the following are the amounts paid and the correct amounts the patient should have paid: Total Payments by Patient = $6, [redacted] * [redacted] * [redacted] *** [redacted] * [redacted] * * [redacted] I also have attached copies of estimates I received from different dentist to complete the Implant Bridge for Tooth # and *and which proofs that Independent Dentistry did not complete the remaining procedures *See Documents #and Regards, [redacted] ***

Custom Abutment for Tooth#of $and Abutment Support #for $was credited back from the difference of the refund, and that's what reflected in the creditShe decided to go elsewhere for treatment and ledger was adjusted to reflect that, it was done, credited back into insurance, and refund insurance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below After review of the billing ledger I do not see where the dentist office has reversed the charges of Custom Abutment for Tooth #of $and Abutment Support for Tooth#for $where the procedures were not performed by DrN [redacted] on 3/11/15.Also, please provide copies of the Billing Ledger document for the years 2012, and for review of the additional charge for $that per Dentist was an outstanding balance from Regards, [redacted] ***

See attached documentwas carry over1st visit that she came in July 19, had balanceThen she inquired from that time frame until, after everything was said and done August 8, still had balance of $from July 19, 2012-August 8,within that time frame that the balance occurred (and has been on that timeframe the whole time)If you need itemized, will need to look at every date of service to see where that balance is coming from, and this will take time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In regards to the question regarding the $1,check #dated 5/26/that Independence Family Dentistry sent to my dental insurance provider [redacted] Dental the payment was received and applied to my dental benefits on 7/07/ Please not per [redacted] and [redacted] a supervisor that I spoke to at [redacted] ###-###-#### I receive a Dental Benefit Max of $2,for the year of When Independence Family Dentistry sent the check for $1,it but a credit back on my Dental Benefits Max for the year only since when the dentist submitted the original charges for the full Implant Bridge procedure for teeth and and the extraction of teeth # 7, #and #which Maxed out my Dental Benefits for the year as of 3/25/ Per [redacted] a supervisor at [redacted] if there is a Credit Balance to the patients [redacted] Max Dental Benefits at the end of no checks are cut to the patient for the credit in benefit since in January of the next year the benefits start all over again and the patient receives a credit for the Max benefit of $2,for the new yearAlso, please note the $1,that was sent to [redacted] was only a credit to the Dental Insurance part of the following procedures and the difference that the patient has to pay has to be reversed separately 3/11/ Tooth #Endosteel Implant - [redacted] Portion Credit $ 3/11/ Tooth #Custom Implant Abutment - [redacted] Portion $ 3/11/ Tooth #Custom Implant Abutment - [redacted] Portion $ 3/11/ Tooth #Abutment support Ceramic Crown- [redacted] Portion $ Total Amount Paid to [redacted] $1, *This does not apply any credit to the Patients Portion of the charges which total $2, Once the credits listed above were applied to the patients [redacted] Max Benefit for the year Then Independence Family Dentistry submitted additional bills to [redacted] and received additional checks of $ The Billing Detail was correct with offsets by the [redacted] payments and Patient payments up to 3/11/ and reflected a $difference debit only not the $as reflected on the Billing Detail provided by the Independent Family Dentistry Please have the Billing Detail reviewed since the amounts for the year do not provide correct offsets for the charges and I am not aware of what charges the write offs offset Regards, [redacted] ***