Autodesk, Inc.

The customer's order refund was escalated from our Online Store team via Autodesk case *** and the refund was refunded in full from our systemsWe have also created case *** to follow up with the customer for any additional concerns

We were able to get *** up and running on a more current version of the softwareEvery seems to be working good nowTake care ***! It was a pleasure working with you!

We were able to get *** up and running on a more current version of the softwareEvery seems to be working good nowTake care ***! It was a pleasure working with you!

(The consumer indicated he/she DID NOT accept the response from the business.)I have been exchanging emails with someone at the
company, who seems to be trying to help me, but the problem is still not resolved at this timeI have another email today, but have questions about the emailThe person that I have been exchanging emails with, does respond pretty quickly....Thanks for your and their effort and time to help me resolve this issue

Initial Business Response /* (1000, 5, 2015/11/23) */
We have contacted Mr*** and helped clarify our subscription offerings, provided links to requested training materials, and made sure he was aware of how to reach additional support if it is needed again in the future
Initial Consumer
Rebuttal /* (2000, 7, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We are working with *** to figure out a solutionHe is using a product we have discontinued and are trying to find him something that will work on his operating system

Initial Business Response /* (1000, 5, 2015/09/10) */
Created case XXXXXXXX and had a representative in customer's time zone call the customerCustomer was unreachable by phone, and the rep followed up via emailCustomer also opened case XXXXXXXX wherein it appears issues is resolvedWe have
followed up

Initial Business Response /* (1000, 5, 2015/11/23) */
We have contacted Mr*** and helped clarify our subscription offerings, provided links to requested training materials, and made sure he was aware of how to reach additional support if it is needed again in the future
Initial Consumer
Rebuttal /* (2000, 7, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

The customer's order refund was escalated from our Online Store team via Autodesk case? *** and the refund was refunded in full from our systemsWe have also created case *** to follow up with the customer for any additional concerns

(The consumer indicated he/she DID NOT accept the response from the business.)I have been exchanging emails with someone at the
company, who seems to be trying to help me, but the problem is still not resolved at this timeI have another email today, but have questions about the emailThe person that I have been exchanging emails with, does respond pretty quickly....Thanks for your and their effort and time to help me resolve this issue

We are working with [redacted] to figure out a solution. He is using a product we have discontinued and are trying to find him something that will work on his operating system.