Autohoo.com Inc

I apologize for this inconvenience. We did lose the document the first time. Our mv clerk quit and a fill in has been trying to process this. We did overnight the plates yesterday and I've attached the *** info. Looks like there is a a potential delay based
on *** I would be willing to reimburse the document fee of $379. If agreeable let me know and I will have a check in the mail Monday. Thank You, Ray?

*** ***,The coverage is for road Hazard not wear and tearYou agreed to purchase the products that were already on the vehicle before traveling from TexasAt this point I am willing to agree to your resolution of refunding your $and canceling the coverage Thank you

Complaint: ***
I am rejecting this response because: I as well as anyone can choose to purchase vehicles or other products from anywhere in the world, so my travel is irrelevant to the specific matter at handThe response clearly ignores the fact that I declined these things in writing and verballyFurthermore, it ignores that the tires now have no coverage, when they clearly sell it as a 12-month benefitObviously the dealership just greedily tacks on the charge, forces customers to pay it, and doesn't bother to ensure that there is even enough tire tread left to cover the duration of the 12-monthsNot only is it deceptive and fraudulent, there is also negligence. If I do not receive a full refund, within days, I along with several other unsatisfied customers of this dealership will be pursuing alternative measures to resolve our issues.
Regards,
*** ***

We originally sent cancellation paperwork which was to be filled out and returned to dealership. We never received the paperwork. We have been in touch with customer today and will redo the process and get him his cancellation money. thank you, *** D***

In reference to the matter with [redacted] – please allow me to explain. The vehicle was sold on 9/22/2017 and I was transferred to the dealership on 10/17/2017. On my second day at the dealership, I was informed of a bad review he posted on our Google. That prompted me to reach out to this...

gentleman and start a line of communication, I researched the matter immediately, and offered solutions to the matter. He had my Cell phone number and worked directly with me on the matter until it was resolved. There was an issue with the title on the car and we applied for a duplicate title which created the delay. This is what I outlined for the customer when we spoke for the first time:·         I offered to pay the customer $150.00 which was half of his car payment for not having a valid plate.·         I offered to give him a loaner car, but he told me he lived to far- 2 ½ hours away.·         I offered to pay for any ticket he received due to not having his plates, but not a speeding ticket.o   ** DMV took too long and there was an additional delay 2 week delay.·         I then reached out to this customer and cut a check back for his full 1st month payment of $308.86- because it was the right thing to do.·         I included emails we exchanged, copy of the check request with an explanation, and a copy of the final check- he was provided a tracking number for the check as well.·         In addition[redacted] removed the review he posted on our Google page once he received his plates. The dealership has been revamped with new managers and new operators in key positions. I cannot speak for the prior managers, and it is a true shame that the new staff has to suffer with the suspension to Revdex.com. If there is any way we can get an extension or opportunity to resolve even prior matters- I would accept the challenge. The managers here are hands on, care about our customer experience, and actually care about our online reputation.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We had an approval on this deal from a subprime bank and we did let the customer know she was approved.  However, this particular subprime bank conducts a phone interview with every customer before they fund the dealership because they want to make sure all of the information we submit is...

accurate.  Subprime banks have a higher risk and this is a common practice.   When the bank could not reach [redacted] after trying several times they notified us and we reached out to [redacted] to see why she hadn’t responded to their attempts.     Due to the lapse in time after several delays of miscommunications the bank was not comfortable and declined the deal.   At that time we realized that [redacted] bounced her $3500 down payment check to kay Honda so we were not willing to try and go through a different bank in order to secure financing.     I can be reached directly at any time if a further discussion needs to take place.   I’ve attached a copy of the bounced check.   Ray D[redacted]General Mgrcell [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have documentation that clearly serves as evidence that I repeatedly declined 3 charges, one of which was the [redacted] I declined it several time in writing and verbally, and can provide the emails. At no point did I ever agree to this. I was told by them that they refused to see me the vehicle unless I accepted these things. This was surely because they knew that I had already invested in travel and they wanted to leverage that to force me to accept the things that I repeatedly declined. At this point, I will accept the $199.00 refund and walk away. I just hope that other customers will read this complaint and be aware of the deceptive and fraudulent business practices of this dealership. There are a number of complaints filed against them with various agencies. I am sure that there will be more.  Thank you for your help with this, Revdex.com. Much appreciated!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We will follow up with the warranty company who is responsible for the refund, and the Complaint will be resolved with the complainant immediately.

[redacted]Thank you for bringing this to my attention. Please provide me with the bill you received from Honda, and I will initiate an investigation on your complaint. If possible please scan the document to my email address [redacted] Regards,Adrian A[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They said the bank tried to call but did not in fact call me.  I just want other consumers to be aware of this type of situation that could happen.
Regards,
[redacted]

You are absolutely correct, thank you for the correction. I apologize for entering the wrong information. As I mentioned a clutch is not a covered warranty component. We are willing to cover the majority of the repair with a $500 cost to you. Please let me know if you would like to proceed. I look forward to your response.  Thank you

The [redacted] is installed during the pre delivery inspection process on every new vehicle at Kay Honda, there is addendum which is present on every vehicle that has any additional products.  Regardless of where the customer is traveling from the customer is clearly informed of any and...

all additional accessories or adds prior to visiting the dealership. No one is forced into buying a vehicle that has additional costs to the advertised price. They are presented clearly before the sale and at that point it is the customers decision to purchase or not to purchase the vehicle with pre-installed products which was the case with [redacted] With hundreds of Honda dealers between New Jersey and Texas even with the additional products [redacted] still elected to travel from Texas to purchase his new car. One would assume that this was due to the excellent total price that was quoted and or the availability of the vehicle he purchased. DCH Kay Honda operates with the highest ethical standards, we do not have any open complaints with any organization and are in good standing with the Revdex.com.               If [redacted] would like to discuss this matter with me further I would be more than happy to do so. He can contact me directly at [redacted] Thank you [redacted]

After investigating your complaint I have been informed that the current problem with your vehicle is in no way related to any previous issue you may have had with your car that was addressed at no cost to you. As you know from your previous experience with us that we are willing to make repairs...

within reason. The current problem being a clutch which is not covered under any kind of warranty, not even a new car warranty covers a clutch because it is a component that can break down in 1 day with abuse, you purchased your vehicle 16 months ago. I am sure you realize no one can predict a mechanical break down 16 months from the purchase date.  However, because of your loyalty to DCH Kay Honda and the inconvenience this has caused you I am willing to split the already discounted cost of $1200. The remaining cost will be $600 for the parts and service that are not covered under any warranty. Please give me the ok to proceed and I will be happy to have the service department begin the repair.  Regards,Adrian A[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:That statement was completely false I bought the car august of this 2016 and I only had the car for two of those months because it's been at your shop most of the time. 
Regards,
[redacted]

Kay Honda [redacted] the temporary plate on Friday and here is the tracking number to follow.  When we initially submitted [redacted] mv paperwork it got rejected because it was missing a middle initial.  We have resubmitted but it will still take a couple more days to...

finalize.   We will overnight mv to him as soon as we receive it back from dept of mv.  We apologize for the inconvenience and will let him know when the finalized mv gets into the next [redacted].   Thank You.ActivityLocation3/23/2015 -Monday8:33 amAt local [redacted] facilityJAMAICA, **6:05 amAt local [redacted] facilityJAMAICA, **Package not due for delivery6:02 amAt local [redacted] facilityJAMAICA, **3:28 amAt destination sort facilityJAMAICA, **2:22 amDeparted [redacted] locationNEWARK, NJ3/22/2015 -Sunday8:22 pmArrived at [redacted] locationNEWARK, NJ5:14 pmDeparted [redacted] locationMEMPHIS, TN3/21/2015 -Saturday11:47 amArrived at [redacted] locationMEMPHIS, TN10:26 amDeparted [redacted] locationNEWARK, NJ3/20/2015 -Friday10:00 pmArrived at [redacted] locationNEWARK, NJ8:26 pmLeft [redacted] origin facilityEATONTOWN, NJ6:18 pmPicked upEATONTOWN, NJ2:48 pmShipment information sent to [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and will wait until further resolved. Otherwise, will file another complaint until further resolved by the dealership. It has been months of waiting and been given a run around.
Regards,
[redacted]