[redacted] Thank you for bringing this to my attentionPlease provide me with the bill you received from Honda, and I will initiate an investigation on your complaintIf possible please scan the document to my email address [redacted] Regards,Adrian A***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have documentation that clearly serves as evidence that I repeatedly declined charges, one of which was the [redacted] I declined it several time in writing and verbally, and can provide the emailsAt no point did I ever agree to thisI was told by them that they refused to see me the vehicle unless I accepted these thingsThis was surely because they knew that I had already invested in travel and they wanted to leverage that to force me to accept the things that I repeatedly declinedAt this point, I will accept the $refund and walk awayI just hope that other customers will read this complaint and be aware of the deceptive and fraudulent business practices of this dealershipThere are a number of complaints filed against them with various agenciesI am sure that there will be more Thank you for your help with this, Revdex.comMuch appreciated! Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and will wait until further resolvedOtherwise, will file another complaint until further resolved by the dealershipIt has been months of waiting and been given a run around Regards, [redacted]
We had an approval on this deal from a subprime bank and we did let the customer know she was approved However, this particular subprime bank conducts a phone interview with every customer before they fund the dealership because they want to make sure all of the information we submit is accurate Subprime banks have a higher risk and this is a common practice When the bank could not reach [redacted] after trying several times they notified us and we reached out to [redacted] to see why she hadn’t responded to their attempts Due to the lapse in time after several delays of miscommunications the bank was not comfortable and declined the deal At that time we realized that [redacted] bounced her $down payment check to kay Honda so we were not willing to try and go through a different bank in order to secure financing I can be reached directly at any time if a further discussion needs to take place I’ve attached a copy of the bounced check Ray D [redacted] General Mgrcell [redacted]
You are absolutely correct, thank you for the correctionI apologize for entering the wrong informationAs I mentioned a clutch is not a covered warranty componentWe are willing to cover the majority of the repair with a $cost to youPlease let me know if you would like to proceedI look forward to your response Thank you
The [redacted] is installed during the pre delivery inspection process on every new vehicle at Kay Honda, there is addendum which is present on every vehicle that has any additional products Regardless of where the customer is traveling from the customer is clearly informed of any and all additional accessories or adds prior to visiting the dealershipNo one is forced into buying a vehicle that has additional costs to the advertised priceThey are presented clearly before the sale and at that point it is the customers decision to purchase or not to purchase the vehicle with pre-installed products which was the case with [redacted] With hundreds of Honda dealers between New Jersey and Texas even with the additional products [redacted] still elected to travel from Texas to purchase his new carOne would assume that this was due to the excellent total price that was quoted and or the availability of the vehicle he purchasedDCH Kay Honda operates with the highest ethical standards, we do not have any open complaints with any organization and are in good standing with the Revdex.com If [redacted] would like to discuss this matter with me further I would be more than happy to do soHe can contact me directly at [redacted] Thank you [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:That statement was completely I bought the car august of this and I only had the car for two of those months because it's been at your shop most of the time Regards, [redacted] ***
After investigating your complaint I have been informed that the current problem with your vehicle is in no way related to any previous issue you may have had with your car that was addressed at no cost to youAs you know from your previous experience with us that we are willing to make repairs within reasonThe current problem being a clutch which is not covered under any kind of warranty, not even a new car warranty covers a clutch because it is a component that can break down in day with abuse, you purchased your vehicle months agoI am sure you realize no one can predict a mechanical break down months from the purchase date However, because of your loyalty to DCH Kay Honda and the inconvenience this has caused you I am willing to split the already discounted cost of $The remaining cost will be $for the parts and service that are not covered under any warrantyPlease give me the ok to proceed and I will be happy to have the service department begin the repair Regards,Adrian A***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[redacted] Thank you for bringing this to my attentionPlease provide me with the bill you received from Honda, and I will initiate an investigation on your complaintIf possible please scan the document to my email address [redacted] Regards,Adrian A***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have documentation that clearly serves as evidence that I repeatedly declined charges, one of which was the [redacted] I declined it several time in writing and verbally, and can provide the emailsAt no point did I ever agree to thisI was told by them that they refused to see me the vehicle unless I accepted these thingsThis was surely because they knew that I had already invested in travel and they wanted to leverage that to force me to accept the things that I repeatedly declinedAt this point, I will accept the $refund and walk awayI just hope that other customers will read this complaint and be aware of the deceptive and fraudulent business practices of this dealershipThere are a number of complaints filed against them with various agenciesI am sure that there will be more Thank you for your help with this, Revdex.comMuch appreciated! Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and will wait until further resolvedOtherwise, will file another complaint until further resolved by the dealershipIt has been months of waiting and been given a run around Regards, [redacted]
We had an approval on this deal from a subprime bank and we did let the customer know she was approved However, this particular subprime bank conducts a phone interview with every customer before they fund the dealership because they want to make sure all of the information we submit is accurate Subprime banks have a higher risk and this is a common practice When the bank could not reach [redacted] after trying several times they notified us and we reached out to [redacted] to see why she hadn’t responded to their attempts Due to the lapse in time after several delays of miscommunications the bank was not comfortable and declined the deal At that time we realized that [redacted] bounced her $down payment check to kay Honda so we were not willing to try and go through a different bank in order to secure financing I can be reached directly at any time if a further discussion needs to take place I’ve attached a copy of the bounced check Ray D [redacted] General Mgrcell [redacted]
You are absolutely correct, thank you for the correctionI apologize for entering the wrong informationAs I mentioned a clutch is not a covered warranty componentWe are willing to cover the majority of the repair with a $cost to youPlease let me know if you would like to proceedI look forward to your response Thank you
The [redacted] is installed during the pre delivery inspection process on every new vehicle at Kay Honda, there is addendum which is present on every vehicle that has any additional products Regardless of where the customer is traveling from the customer is clearly informed of any and all additional accessories or adds prior to visiting the dealershipNo one is forced into buying a vehicle that has additional costs to the advertised priceThey are presented clearly before the sale and at that point it is the customers decision to purchase or not to purchase the vehicle with pre-installed products which was the case with [redacted] With hundreds of Honda dealers between New Jersey and Texas even with the additional products [redacted] still elected to travel from Texas to purchase his new carOne would assume that this was due to the excellent total price that was quoted and or the availability of the vehicle he purchasedDCH Kay Honda operates with the highest ethical standards, we do not have any open complaints with any organization and are in good standing with the Revdex.com If [redacted] would like to discuss this matter with me further I would be more than happy to do soHe can contact me directly at [redacted] Thank you [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:That statement was completely I bought the car august of this and I only had the car for two of those months because it's been at your shop most of the time Regards, [redacted] ***
After investigating your complaint I have been informed that the current problem with your vehicle is in no way related to any previous issue you may have had with your car that was addressed at no cost to youAs you know from your previous experience with us that we are willing to make repairs within reasonThe current problem being a clutch which is not covered under any kind of warranty, not even a new car warranty covers a clutch because it is a component that can break down in day with abuse, you purchased your vehicle months agoI am sure you realize no one can predict a mechanical break down months from the purchase date However, because of your loyalty to DCH Kay Honda and the inconvenience this has caused you I am willing to split the already discounted cost of $The remaining cost will be $for the parts and service that are not covered under any warrantyPlease give me the ok to proceed and I will be happy to have the service department begin the repair Regards,Adrian A***
We will follow up with the warranty company who is responsible for the refund, and the Complaint will be resolved with the complainant immediately
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***