Autolabz/Trucklabz

Good Afternoon Mr***,Thank you for reaching out to us in regards to your recent conversation with us regarding your order #***. Reviewing the original order placed on January 2nd, and the case notes from your call on December 11th, 2017, the concern was the dial received was
incorrectly punched for the mechanical movement #*** receivedWe are very sorry for the incorrect punch on the dial receivedWe stand by our service, products and obtaining customer satisfaction from every customer we work withIn reference to this particular scenario, the representative followed the return policy.We have since reached out to you via telephone and we are actively working to resolve this concern with youCurrently we have determined the dial is still available but requires a punch to accommodate the mechanical movementWe will reach out to you via telephone today with an update to keep you fully informed.I am very sorry for any inconvenience this situation may have caused youAs mentioned above we pride ourselves on our service and productsI respectfully ask going forward that any futures orders are reviewed upon receipt and we are contacted immediately to resolve any concerns you may have. Please let me know if you have any questionsI will be happy to help.Thank you,Mandy*** *** *** ***

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Revdex.com:
I would like to thank Klockit's management team (especially Jill) for quickly resolving this. It is unfortunate that I felt I had to resort to filling a Revdex.com complaint to get this resolved because the usual customer service channels were blocked for me. Thanks,  Bob [redacted]