Dear Sirs; Please be advised that [redacted] has been in contact with AUTOLAND Service manager Alan R [redacted] regarding his Chrysler [redacted] brought the vehicle back to the dealership and MrR [redacted] checked it to see if any codes remained in vehicle computer regarding stalling and no codes were foundFurthermore, the vehicle technician working with the manager could not verify any stalling at this timeThe vehicle motor was replaced by the insurance company due to flooding and was paid by the customers insurance company since this was not a warranty matterThe dealership advised the customer that any request for vehicle replacement was not at the jurisdiction of the dealership and they were provided the contact information for the vehicle manufacturerThey were advised it was a noted that the repair was paid for by the insurance company to replace motor due to floodThe dealership contacted the vehicle manufacturer who advised that any matter regarding replacement does not have anything to do with the dealership as they do not have any jurisdiction in that decisionWe respectfully request that you close your file on the matter with regard to the dealershipPlease direct any questions on the customers request to the manufacturer as they make any & all decisions in the area of vehicle replacementIf you have any questions please feel free to contact me directly at [redacted] or via email at [redacted] Thank you Paula G [redacted]
Tell us why here...Dear Sirs; Please be advised that this customer contacted the dealership directly prior to receipt of this email & he met with the General Sales Manager to review the initial lease he had selectedThey reviewed all the documents he signed to secure his lease and acknowledged that the vehicle he has was the one he had selected & the lease payments were as he requested and were agreed uponHe was also provided the cost difference for a vehicle with additional equipment which he did not wish to incur since the initial vehicle he had selected had everyone but the AWD option and was within his budget which was why he had initially been chosenThe customer been provided his license plates & vehicle registration & the deal was completed properly with all documentation signed by the customerBased ont he information provided we respectlyy request that this matter be updated & closed to reflect this addtional information
Dear Sirs; Please be advised that upon reciept of the concern the dealership's CJD Service Mgr [redacted] contacted the customer [redacted] & and set up to install a new decal & review the seat cover matterThe cusotmer retruns at which time they installed a new decal & confirmed the seat covers were ordered for the vehicle under thevehicles manufacturers warrantyAfter the installation it was deemed that the strip decal needed to be replaced and was ordered for the customerThe customer advised she would like to retrun when all items have arrvied from Chrysler [redacted] advised the cusotmer that the new decal has arrived at the dealership however both seat covers have not been sent by Chrysler to the dealerhsip (we are waiting for ETA however this is not avaiable at this time since they are a vendor direct part)Once they are all here the cusotmer advised they will return so both issues can be handled at the same timeThe customer is aware that once all items have arrived we will expedite the service as soon as possible for themThe Service Manager will continue to work with the customer till services are completed & matter is addressedFurthermore, the customer advised [redacted] that the issue was with another dealership & the vehicle manufacturer
Complaint: [redacted] I am rejecting this response because: The vechicle is there liability and it's not safe to drive Just because they did not find the problem doesn't mean the problem does not exist I do not feel safe driving this car I fear for my life twice almost got into an accident with the car stop this is a lease vehicle and I wish not to continue to lease this vehicle they need to find a problem The dealership still owns this vehicle as it is a leased vehicle I don't understand why they're trying to say that is not their responsibility Ever since they replace the brand-new motor that my insurance company paid $for this vehicle has not operated in the same condition therefore I believe that whatever they did had to because by them putting in the new motor I wish to continue with this complaint until some conclusion can come of it at this point I have the vehicle back but do not feel safe driving it Regards, [redacted] ***
Dear Sirs; Please be advised that [redacted] has been in contact with AUTOLAND Service manager Alan R [redacted] regarding his Chrysler [redacted] brought the vehicle back to the dealership and MrR [redacted] checked it to see if any codes remained in vehicle computer regarding stalling and no codes were foundFurthermore, the vehicle technician working with the manager could not verify any stalling at this timeThe vehicle motor was replaced by the insurance company due to flooding and was paid by the customers insurance company since this was not a warranty matterThe dealership advised the customer that any request for vehicle replacement was not at the jurisdiction of the dealership and they were provided the contact information for the vehicle manufacturerThey were advised it was a noted that the repair was paid for by the insurance company to replace motor due to floodThe dealership contacted the vehicle manufacturer who advised that any matter regarding replacement does not have anything to do with the dealership as they do not have any jurisdiction in that decisionWe respectfully request that you close your file on the matter with regard to the dealershipPlease direct any questions on the customers request to the manufacturer as they make any & all decisions in the area of vehicle replacementIf you have any questions please feel free to contact me directly at [redacted] or via email at [redacted] Thank you Paula G [redacted]
Tell us why here...Dear Sirs; Please be advised that this customer contacted the dealership directly prior to receipt of this email & he met with the General Sales Manager to review the initial lease he had selectedThey reviewed all the documents he signed to secure his lease and acknowledged that the vehicle he has was the one he had selected & the lease payments were as he requested and were agreed uponHe was also provided the cost difference for a vehicle with additional equipment which he did not wish to incur since the initial vehicle he had selected had everyone but the AWD option and was within his budget which was why he had initially been chosenThe customer been provided his license plates & vehicle registration & the deal was completed properly with all documentation signed by the customerBased ont he information provided we respectlyy request that this matter be updated & closed to reflect this addtional information
Dear Sirs; Please be advised that upon reciept of the concern the dealership's CJD Service Mgr [redacted] contacted the customer [redacted] & and set up to install a new decal & review the seat cover matterThe cusotmer retruns at which time they installed a new decal & confirmed the seat covers were ordered for the vehicle under thevehicles manufacturers warrantyAfter the installation it was deemed that the strip decal needed to be replaced and was ordered for the customerThe customer advised she would like to retrun when all items have arrvied from Chrysler [redacted] advised the cusotmer that the new decal has arrived at the dealership however both seat covers have not been sent by Chrysler to the dealerhsip (we are waiting for ETA however this is not avaiable at this time since they are a vendor direct part)Once they are all here the cusotmer advised they will return so both issues can be handled at the same timeThe customer is aware that once all items have arrived we will expedite the service as soon as possible for themThe Service Manager will continue to work with the customer till services are completed & matter is addressedFurthermore, the customer advised [redacted] that the issue was with another dealership & the vehicle manufacturer
Complaint: [redacted] I am rejecting this response because: The vechicle is there liability and it's not safe to drive Just because they did not find the problem doesn't mean the problem does not exist I do not feel safe driving this car I fear for my life twice almost got into an accident with the car stop this is a lease vehicle and I wish not to continue to lease this vehicle they need to find a problem The dealership still owns this vehicle as it is a leased vehicle I don't understand why they're trying to say that is not their responsibility Ever since they replace the brand-new motor that my insurance company paid $for this vehicle has not operated in the same condition therefore I believe that whatever they did had to because by them putting in the new motor I wish to continue with this complaint until some conclusion can come of it at this point I have the vehicle back but do not feel safe driving it Regards, [redacted] ***