Autoland Complete Automotive Service

I am writing in reference to the above referenced complaint In compliance with state and federal privacy laws, we are required to restrict access to policy information to the policy owner Since the documents we have been provided do not contain authorization to deal directly with and release policy information to your offices, our response has been sent directly to Mr [redacted] via first class mail If an authorization by Mr [redacted] to respond directly to your offices exists, please provide a copy of that to our offices and we will be glad to provide our response directly to you concerning the matter Sincerely, [redacted] ***Americo Financial Life & Annuity Insurance Company

Dear Revdex.com of Greater Kansas City, We are unable to locate a policy for Mr*** based on the limited information he provided in his complaint. In order for us to research further we will need the following:Name of the Company that Issued each policy involved in this
complaintPolicy number for each policy involved in this complaintOnce we receive this information we will be glad to review this matter further. Sincerely, *** ** ***Americo Life & Annuity Insurance Company

I am writing
in reference to correspondence our company received from you concerning the above
referenced client
In
compliance with state and federal privacy laws, we are required to restrict
access to policy information to the policy owner Since the documents we have
been
provided do not contain authorization to deal directly with and release policy
information to your offices, we will be providing our response
directly to the consumer
If an
authorization by the consumer to respond directly to your offices exists,
please provide a copy of that to our offices and we will be glad to provide
information directly to you concerning the policy. To further save time, you may fax the
authorization to my attention at my FAX number of ###-###-####. Sincerely, *** ** ***Operational Compliance DepartmentAmerico Life & Annuity Insurance Company

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Item resolved...Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
This is the ongoing standard response of not assisting me in any way regarding my double payment and request for refund of one payment, to be expedited from them. Originally contacted their "Policy Assistance" division on 11/2/15 regarding policy # [redacted] which they were to refund the payment for. Talked to [redacted], [redacted] and others numerous times along with submitting Voided check w/ letter of requested refund,FAX'ed and received by them 11/2/15. This is 11/17/15 and the same non-response, denial of existence and effort to not resolve "expedited fashion" still on-going. Original FAX transmission sent from UPS 11/2/15 UPS Store #[redacted] [redacted] @ 2:29 PM and confirmed received by Americo. UPS store telephone is ###-###-####. I have all copies and receipt of transmission.Very Sincerely,
[redacted]

I am writing
in reference to the above
referenced complaint.
In
compliance with state and federal privacy laws, we are required to restrict
access to policy information to the policy owner.  Since the documents we have been
provided do not contain authorization to deal directly with and release policy
information to your offices, our response
has been sent directly to Mr. [redacted] via first class mail.
If an authorization by Mr. [redacted] to respond
directly to your offices exists, please provide a copy of that to our offices
and we will be glad to provide our response directly to you concerning the
matter.   Sincerely, [redacted]Americo Financial Life & Annuity Insurance Company

We have responded directly to the consumer, however we do not have authorization to provide a copy of that response to the Revdex.com.  Please contact the consumer for a copy or forward an authorization for us to respond to you directly.